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May 2022 by Stacy Ozer
1) If you have any Covid symptoms, you are required to go to Urgent Care in Tigard. No appointments, go and wait. 2) If you need any lab work within the next 10 days, maybe longer, you must go to Urgent Care in Tigard and wait. 3) Last Friday I was told at 3:45 pm that there were no more clinicians left in the office who could prescribe. I was told to wait until 5:30 and then to call the on-call physician to ask if they would provide a prescription. Otherwise, go to Urgent Care 4) Repeated requests for referral for PCR Covid test. Was told I could go to Urgent Care in Tigard and wait. Never received the referral and after several days went to an OHSU Urgent Care. 5) Request for information/explanation of lab results ignored. Repeatedly! 6) Told by my dr to continue taking Tylenol for fever even after lab results from OHSU showed liver problems and I was referred for a liver CT and told to stop taking Tylenol immediately by OHSU Clinician! 7) Earliest possible appointment with any clinician at Eastside is 7 days, even after a week of acute illness, disturbing lab results and recommendation I get seen next day. 8) The only way I have received any response or care is after several communications with their Patient Experience Quality Assurance staff person who at least responds and is helpful. She seems to have minimal influence however. I have been a patient with The Portland Clinic for over 30 years, when it was Portland Family Practice. I was always extremely happy. Since my dr retired over a year ago and I had to switch doctors, getting care and appointments have been awful, with two exceptions: Dr Thunder and PA Amanda Boice, because they have been wonderful. They are of no use if you can’t get an appointment with them however. Dr Thunder does not carry patients. I do not recommend this clinic any longer and am seeking another clinic now. I learned this week I have 5 friends who also gave up and stopped care at The Portland Clinic. Maybe if they lose enough patients, care will improve?
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March 2022 by Mace Detevis
How infuriating to fast for 12 hours and show up to do blood work only to be told the doctor never ordered the labs. First I had an appointment for a physical, when they texted me for confirmation I accidentally hit 3 not 1, so it canceled me, my fault entirely. I called within seconds to tell them I messed up and I needed to confirm appointment. They said it was all taken care of and not to worry I still had my appointment. Great! I show up leaving work early only to be told I canceled my appointment, nothing they could do but reschedule. Frustrated, I rescheduled. Show up for blood work because they scheduled me for two appointments not one and they then told me they couldn’t do the work. Why didn’t they inform me earlier? Now I’ve rescheduled both appointments again! Doctor won’t answer when nurse calls, everyone acts like this is normal. The worst experience. Going to start looking for another clinic as my blood pressure is very high because of this experience. I do not recommend this clinic unless you want high blood pressure.
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September 2020 by Grant Conley
I get it that this is business, but when you’re looking for a doctor after hours and this place comes up on google search for 24 care, and the receptionist is cold and doesn’t want to take your call over misunderstanding that their in network doctors don’t take new clients during late hours there’s no need to be like that, I wasn’t treated well and that’s a bad sign for anyone looking for a “doctor” after hours, rude so yea I don’t recommend this place
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March 2020 by Dian Harris
I don’t believe that one of your nurses believe that the sickly should not wear a mask if they must go outside.. As a parent I disagree and will not recommend a clinic that condones not keeping the public safe so that you DON’T END UP WITH Coronavirus in your clinic or Hospitals.. Just sad
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December 2019 by Natalie Kristine
I have been seen at the Portland clinic for at least 30 years. I was seeing a PCP for the past 5 years. While my PCP is great, apparently at some point, she went out of network with my insurance company between end of 2018 and Feb 2019. I had a preventative exam of feb 6th. I was not informed upon scheduling or checking in at my appointment that my PCP was all of a sudden out of network. I was then billed $700 for the appt and labs. I had to start a payment plan. I realized the insurance hadn’t covered anything when looking further into the billing 2 days ago. I thought my insurance made a mistake. I called them yesterday and was told that no, my provider was no longer in network. I am LIVID! I called TPCs billing sept yesterday and no response. This is completely unacceptable!
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October 2019 by Angelaarthur Gonzalez
I love the patients at the Portland Clinic !! Management and some staff however are very much below my expectations of standard of care. It really is ALL about them making money vs patient care . I LOVE my career and got into this feild to help patients and make a difference in there day/world if I could. Patient health goes way beyond just seeing them and telling them come back in a week or two, I feel there is so much more we can do do for patients than we actually do. I h
