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September 2023 by Margaret B.
very limited operational hours. I guess Covid conti to encourage stay home: smdifficukt to drop off large coach with basic hours. NOT EVERYONE IS RETIRED WHO OWNS A COACH.
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August 2023 by Nathaniel LOVING
Robert was great at customer service with parts.I would come again for future Cummins needs.
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August 2023 by Jon Amack
Dropped off Renegade RV at Cumins NW for 1000 hour service on 12.5KV genset. 3 weeks later I got it back, same knocking issue and failed 4 hours into a 3 day trip. They expedited and removed to check on it, promised to call me the next day. its been 9 days and I can't even get anyone on the phone.
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July 2023 by Dahr-wynn Blakemore
At the time of this writing, this has not been resolved. I took my RV generator for standard 250hr service; I have had service here in the past. I scheduled a 7am service, and it wasn't started until 8:30, finished at 10:30, while several others came and went. I discovered as soon as i left that some technician had opened my water heater access panel and not secured it, so it blew off when I drove away. Then I discovered that the generator is not putting out any power. Hopefully this will be resolved soon.
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May 2023 by Susan Elgin
Terrible, terrible service. I waited two weeks to get my RV in to check the generator that would not start most of the time or would not stay running when it did start. I had to call them to find out how they were doing. Since the generator started for the Tech he did not look any further and decided he could not diagnose the problem. This is what he told me.I asked if they checked the oil, air filter, fuel filter etc and it was not listed by the Tech on the order so they told me they would check with the Tech and call me back but I had to call them hours later.They charged me $222.60 for basically nothing. If you go here (I would highly recommend that you don’t) make sure to specify that you want them to look for a reason that might cause the generator to not start and list all the options as they cannot think for themselves.Very disappointed and will not ever go back there. I was referred to Cummins NW by an RV shop and I will definitely tell them my experience.
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February 2023 by upcloseimage
Very clean and cordial to all.Brought my generator in but they must have hit a reset button or something because it magically was back to working, after multiple failed attempts to keep my generator running past 20 min.Had to ask them to check the fuel line and get under the van... I feel like that should have been part of the full original PMCS. Wish they would have thoroughly explained instead of me having to ask.Otherwise, this place seems trustworthy to get the job done... but a 2 week wait seems to be norm, which is a negative.Lots of RV and various vehicles sitting on the lot and a lot of out of service generators sitting in the bay, which was a little worrisome.
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August 2022 by Lew Swan
Brought my motorhome here to get the generator serviced. Brought it home and it immediately started dumping fuel on my driveway. Took it back to the shop and they billed me to replace a filter that they cracked. I also specifically requested that they plug my coach into power if it was going to be sitting overnight. They didn’t, and ruined my batteries by letting them sit flat dead for 2 days. They won’t do anything about the batteries. We will see what my lawyer says.
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July 2022 by Lang Halstrom
Nice and friendly service. Very good for all your Cummins parts needs, always have what you need.
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November 2021 by Greg Liberty
When you call this place to find out if they have parts you get some corporate office that can’t confirm parts are at the Basin Ave location. You get corporate because local management won’t hire parts folks to handle the calls. Save your time, order from somewhere else if the part isn’t needed today..
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November 2021 by Richard Harrington
Service phone is only answered with voice mail, which is not the best method of getting repair status on work in progress at this site - poor customer service. So far v.m. reply's to 2 messages have not been answered to . . .
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September 2021 by Mark W Silliman
Great service, friendly and efficient. No complaints here.
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July 2021 by Laura Remmen
Waited 2 months for a appointment...then took them 3 weeks to tell us they couldn't work on our generator because it was too old and they couldn't find a repair/service manual???? I went online and found one in 30 seconds... download was free??? Anyway the service tech obviously didn't want to work on it.I AM VERY DISAPPOINTED....Don't wait for them to call you back....WHAT A WASTE OF TIME!!!!!
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May 2021 by Cisco dock
Portland Cummin's is a very good place to do business with.?
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May 2021 by Marcie Brester
Great customer service and quality work
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February 2021 by Tony Watson
Helpful and knowledgeable
