-
May 2024 by Ben Huffine
I’ve bought two futon mattresses from them and they are the most comfortable mattresses I’ve ever slept on. I use mine every night as a regular mattress and it’s firm, but still soft enough. Not only is it better than any mattress I’ve used before, it’s also cheaper, and locally made out of natural and recycled materials! I highly recommend purchasing one if you’re looking around.
-
April 2024 by Bonnie Chastain
Outstanding service and product! The owner, Mack, has a strong sense of integrity. He made great efforts to guide me in finding the right futon for my situation and preferences. Then followed the process through including personal delivery for one of the items -- immediately responding to changes and requests for custom items. Legitimately one of the most honest, truthful and ethical businessmen I have had the pleasure of working with.
-
November 2023 by Tamara C.
It was all the way back in sunny, warm, some might even say hot, I wouldn't, and suddenly I felt the mood was finally right to buy a new futon mattress and new cover. I had been thinking this over for over 6 months. And mind you I had a mattress with this sneaky spring that had freed itself and somehow, someway, always manages to poke a hole in the rear of my yoga pants until I lay a towel underneath. Up next on my journals of Turkish bathhouse delights: So where were we? Buying a futon. I walked in going from no clue whatsoever and after about 5 minutes of sitting unassailed, to making up my mind. I even had my futon cover picked out. It's this gorgeous true red with a subtle pattern. I just finally got around to getting it delivered by friends a couple weeks ago. It's beautiful and comfortable. 2023 - Review #13
-
October 2023 by fearghus tyler
Great mattress! Haven't slept so well in ages.
-
August 2023 by Hua
We bought a beautiful piece of futon here and it still looks great after four years. The staff are all friendly. Sakeena and Mack went above and beyond to fix a problem and we really appreciate it.
-
April 2023 by Kelly Tower
Best futon/mattress shop that I know in the PNW. Lots of different futons to try out. Prices for every budget. All I can say is support your local futon shop. You can't go wrong here.
-
January 2023 by Shelley S.
In the final analysis, they did a great job with my irregular dimensions for futon cushions and pillows. A few hiccups along the way but they went out of their way to correct them.
-
July 2022 by Jessica French
Worst place to get a mattress. I have purchased from these people twice and it was the same end result. Flattened mattresses within months and that included monthly rotation. I bought the futon and shikibuton and at this point I feel like this place is a scam to take advantage of people who like using natural bedding. My shikibuton that I've had for just over a year now has two mattress toppers and it doesn't make a single difference. The part they don't tell you is these beds are not for everyday use. So unless you have a guest room for it do not buy it for you to use every day. I could feel the floor and futon frame through it in a matter of months. Absolute garbageIn response to the store manager: what's funny is I actually went in the first time and talked with one of your associates before I bought the pioneer futon and was told the warranty would not give me store credit since the only issue was that it flattened. I don't recall being given specific instructions as to how each futon mattress was to be conditioned for personal use. So when I called and asked what there was that could be done they said nothing. The warranty only covered faulty materials and tears is what they told me on the phone. So I didn't bother with the shikibuton since that was my experience with the pioneer. I have replaced my shikibuton with a spring mattress and I don't think there's anything I would want to purchase in the store after already giving a second chance about your products. To me it sounds like even with people TALKING TO YOU they weren't properly trained at the time I came into the store before purchasing the first time.
-
January 2022 by Dusty Williams
I bought the pearl queen futon mattress. It is made for a platform bed not a couch. It was comfortable for about a week and now I wake up with severe back pain in the middle of the night. The batting and foam break down and has migrated to the edges of the mattress. To get relief I need to lay on the edge of the mattress. I have only owned this for a few months. Warranty is only a few weeks; surprise! Mattress will now be donated to some poor soul who would rather sleep on a torture device than on the ground. As a side note, I have slept in futons my whole life.Edit. In response to the owner, I did contact the store and was told that it was past the trial period and can not be returned. It was great at first but then degraded quickly. 2 weeks hardly seems like enough time to give your product a test trial. I don't want store credit because I do not want another bed from you. I have futon chairs from the joinery that are over 20 years old. The cushions still in great shape! Short of a cash refund I'm not interested. I just won't ever use cotton cloud again. Sometimes you learn the hard way.
-
January 2022 by Susan Y.
Mack and Serena were terrific. They helped me figure out the right product and went out of their way to set up out of state shipping for me since their factory had to make it. Manufacturing and shipping occurred within a week turnaround and I am A happy customer. Nice to hve real people to talk to who are so helpful. Overall a great experience. Thanks team
-
December 2021 by Kathryn W.
LOVE THEM!! Cotton Cloud has an unparalleled selection of futons, frames, and covers. Their wonderful selection is rivaled only by their WONDERFUL CUSTOMER SERVICE. In a year where they're dealing with supply chain issues and other challenges, everyone we worked with went above and beyond to get what we needed. I can't say enough great things about this store and it's also so rewarding to buy local.
-
September 2021 by Robin Carter
J was very helpful, knowledgeable, and pleasant. Walked out with exactly what I wanted.
-
September 2021 by Daniel Thorpe
Staff is friendly and helpful. Would recommend
-
September 2021 by Daney M.
Found a super comfortable futon mattress here at a great price. Jai and Charlie Brown were super informative and nice. Lots of options of futons to try out!
-
August 2021 by Mary Lou R.
I have been thinking about writing my long over-due review. We badly needed a replacement for our 20-something futon and this place is a go-to. Found a queen-sized futon frame a few years ago and, more recently, a replacement for our old futon. They had a impressive number of styles in a variety of prices. We tried out a few, found what we wanted and they had it in stock so immediate gratification. Great experience, people are super patient and know their stuff. Probably not the cheapest place for sheets and futon covers.
