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November 2023 by Chelsea M.
The Costco experience - at Costco's seemingly universally has gone downhill over the years but as of late it's getting nuts. I will enumerate on why this is the case but first this...@Costco, if you are requiring your customers to get out and show their Costco ID to prove you have a membership (and that in fact that membership card shows your exact face) more often than when your at an airport you have serious issues. It's become absolutely ridiculous. For example last night (around 8:30pm, because we go as late as possible to try to avoid the worst of their crowds, there are still lines but at least you might find a parking spot), we still had to park way back in the parking lot past their vehicle center in the dark and rain (that lot isn't well lit), we get out our ID's to show at the entrance. Now before that would be it until you arrived at the checkout counter but that certainly isn't the case anymore.Shortly after putting our ID's away we wove through the checkout lines and get to an area near supplements where we are AGAIN asked to stop everything, dig through our wallets and product our Costco card again before being allowed to proceed.After waiting in line to pickup a prescription we are again asked for our card to scan at the pharmacy.We go to pickup a shirt and a food item and then are asked to produce our card again before we are allowed to enter the "self"-checkout line and then again when we actually reach a checkout station.After all that and a Costco employee needing to sign off before completing the purchase we are then asked TWICE on the way out to present our ID's, once partway to the exit for some bizarre reason and then again at the exit station.I have even had an employee refuse me service & accuse me of stealing someone else's Costco card to use when my husband and I got ours mixed up one day. I'm the primary account holder but I had the card with my husbands photo accidentally. I kept trying to explain but was made to exit the Costco, prove I was on the account, and get a temporary ID before I was allowed to go back in and get my prescription (yeah I wasn't even trying to buy a regular item that time). I understand companies being concerned about theft but at this point we dread going to Costco anymore- it's become such a gigantic hassle.Costco that is basically ALWAYS incredibly overcrowded, but this particular Costco is so crowded they could basically buy a plot of land next to it and build an entire extra Costco and it would still be packed.We have been to Costco's not just all over the US but internationally as well so I feel like I'm in a good place to accurately leave this review. From all over the greater Seattle area, both Costco's in Vancouver, WA, the Portland area stores, stores throughout Oregon, throughout California (including the absolutely insanely busy one in Paulo Alto, many of the other California locations including the one near Huntington Beach which we were at this month, recently both the Costco in Mexico City and Cancún, Mexico...I could go on. Universally this business has gone downhill and the customer experience is suffering.
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October 2023 by Blake F.
Don't buy pumpkin pie when I first took a bite it felt like I was eating dry bread, there was some small plastic things in the pie i'm giving it a two star because it was sweet and thin. It would've been better if it wasn't so dry and if it didn't have plastic stuff in it. I threw away the pie.
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October 2023 by Amy S.
I love Costco. I shop there often. I recently was at the warehouse in Portland and was really upset to see that they have Bee Traps hanging on the shopping cart stalls in the parking lot. this is very disturbing! Ad a community we need to be preserving bees, not killing them!! Costco needs to remove these traps!
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October 2023 by Tanner V.
This Costco supports its employees sexually harassing women.Even to the extent of them following a customer to their car with their toddler.Don't go to this specific Costco unless you're comfortable with being sexually harassed.They're totally ok with it.Disgusting
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September 2023 by J L.
If you are handicap don't bother coming to this costco! They never have electric carts. It's a bigger costco so you would think they would have more than 4 carts. The smaller costcos have 10 carts not sure why this one only has 4
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August 2023 by Lance Lydy
Had a set of tires put on. They took a set of almost brand new tires off. Would have thought they would have saved them and put them in my car. But NO! I was NEVER asked if I wanted my almost new tires disposed of. So basically they stole 800$ worth of tires from me. Was told it was policy to dispose of the take offs.I will never buy another set of tires from Costco .
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August 2023 by Topanga Adanna
can cosco do anything wrong ever? Always nice and attentive with high quality experience and work!
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August 2023 by Anthony A.
t's a good place to come, even when it's busy there's not a long wait time. Everytime I walk into the store, I spend more than planned. This store has a large variety. This location seems bigger than most. This isn't my favorite location, but it's typically has lots of clearance clothes.I have been to Costco's in several states and a couple of countries. They all are the same. Big warehouses enticing me to shop and spend money.
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June 2023 by Christopher MacPhail
1. The 1-1/4 hour tire installation appointment took over 2-3/4 hours.2. They did not re-initialize the tire pressure monitoring system.3. When I returned the next day to get the TPMS corrected, Nick told me there was nothing to do…I just need to drive it enough… it will self correct.4. That was wrong. After driving 1000 miles, the TPMS was still reporting errors and blank or incorrect readings.5. I took it to another Costco, and they scanned and initialized the TPMS correctly.A lot of wasted time and driving after spending $1000 on new tires.
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April 2023 by Christin W.
Customer service at Costco gets worse and worse all the time and this is one of the worst warehouses in the area. They seem very dedicated to find new ways to make customers waste time, further congest the stores but the real frustration is just how rude employees are when you do something wrong that was fine the last 100 visits and somehow we're the inconvenience.Outside of the Tire Center I just don't ever feel like I'm treated with courtesy and respect anymore. Members are literally paying them for entry, it would be nice if you were paying for the privilege of being treated with kindness rather than feeling like we're some kind of infliction they'd really prefer weren't there.I'm so glad I don't work Instacart anymore, the less time spent here the better.
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March 2023 by Rashi T.
First time shopping at this location and I don't know why but it did not feel as convenient and easy to navigate. Very crowded and I mean VERY crowded and in spite of the big parking lot getting a parking spot even on a weekday was a challenge . The construction going on in the area maybe a reason. They were well stocked and staffed and I was able to find most of the stuff I needed with a few exceptions.
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January 2023 by Chase M.
As a true hero, i will be reviewing the costco food court! I know some people see costco as a store... but in my heart, since the years of Price Club, itll always be food first, store second.Absolutely a beast of a business model, and the fact their hot dog and a drink with refills, though they ditched the polish dog like a buncha goons, stays true to the gold standard 1.50... here in oregon with no sales tax, its a real deal dollar fitty.Always quick service here, foods always hot and fresh (as reheated food gets) and since its inside the store, always a warm seat to stuff it down, or eat in the aisles.Absolutely one of the better Costco's in the area.
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January 2023 by Holly M.
Superior customer service, the best service of any Costco I have been to. This should be the training store. The 138th store really goes above and beyond to assist their customers, and they are friendly doing it. You made driving clear across town and my 4th store worth it. Thank you Alfonso, Shenna, Chris and the entire customer service crew that helped on 1/11/23 at 4:50pm.
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December 2022 by Dave P.
The tire shop was very helpful today. My tire blew out, and my appointment was a week away. I was able to drop it off, and had it completed same-day. The staff was friendly, at both drop-off and pick-up.
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December 2022 by Jordan
Prices were great, service was good, but if you have an appointment, make sure you have another ride to pick you up. There is no waiting room. They have a small red bench, but no waiting area. I was a little under the weather when I went and the bench was already taken. So I had to stand for an hour and a half and walk around the Costco store until my service was completed. Not a great experience. Don't schedule an appointment hee unless friends or family bring another car.