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March 2024 by Autumn
Customer service was very “Oregon nice” when an issue arose I saw the true colors of the main person and her lack of actual customer service skills. This interaction was before I found out they had neglected to do a big part of the work. I had to return and have the rest of the job done, and all the hassle that goes with that. There was little recognition of the mistake. Although it was ultimately fixed, there was no sense of trying to make up for their mistake. I don’t recommend this shop. Both times the car was not returned entirely clean.
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February 2024 by Scott Bernstein
Had a great experience with them, they worked with the insurance company and BMW to get all the parts despite the ice storm and weather issues. Kept me updated on progress, and car was returned like new, with a section that takes a lot of work to repair. Great job, happy with the service.
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November 2023 by Sarah Lynch
Great team at this shop. They estimated 3 weeks until the finish of the repair, but got it done in 9 days. Great communication along the way.
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September 2023 by A A
Do not bring your car here to get repaired! They are manipulative and dishonest. They will tell you whatever you want to hear just to get your car in the door. I brought my car in for a repair, and from the very beginning, I told them I needed it done by a certain date or to reschedule if that was not possible. Eric assured me he would have it done. I got updates along the way with an estimated completion date passed when I needed it. Every time, I repeated I needed it done earlier or to reschedule, and every time Eric said he would get it done and keep me posted. The day came when I needed it, and he said it wasn’t ready and that I could not pick it up. I referenced all the communication we had from Day 1, and he said “It doesn’t matter what you said, it isn’t done.” I use the car for work as a crucial part of my family’s income, and his deceit ended up costing me $250 because it wasn’t ready for my customer. The day came when it was finally done, and I was out of town and would pick it up as soon as I was back. He threatened to charge me a daily storage fee if I didn’t come get it that day! I was out of town, and he was unwilling to work with me! To make it even worse, Eric told me it was just sitting for a week waiting for parts. I could have been using my car during that time to earn income! I will never bring a car here to be repaired, and I will do whatever I can to dissuade others as well.Service: Body & Trim
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August 2023 by A A.
Do not bring your car here to get repaired! They are manipulative and dishonest. They will tell you whatever you want to hear just to get your car in the door. I brought my car in for a repair, and from the very beginning, I told them I needed it done by a certain date or to reschedule if that was not possible. Eric assured me he would have it done. I got updates along the way with an estimated completion date passed when I needed it. Every time, I repeated I needed it done earlier or to reschedule, and every time Eric said he would get it done and keep me posted. The day came when I needed it, and he said it wasn't ready and that I could not pick it up. I referenced all the communication we had from Day 1, and he said "It doesn't matter what you said, it isn't done." I use the car for work as a crucial part of my family's income, and his deceit ended up costing $250 because it wasn't ready for my customer. The day came when it was finally done, and I was out of town and would pick it up as soon as I was back. He threatened to charge me a daily storage fee if I didn't come get it that day! I was out of town, and he was unwilling to work with me! To make it even worse, Eric told me it was just sitting for a week waiting for parts. I could have been using my car during that time to earn income! I will never bring a car here to be repaired, and I will do whatever I can to dissuade others as well.
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June 2023 by anna horvitz
Got my car back and it looks like the accident never happened! Plus they washed it!The staff are super friendly. My dog even loved them, and that’s saying a lot.Thanks everyone!Service: Body & Trim
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March 2023 by Cassie Killen Garcia
Did a fantastic job on our Subaru! It looks amazing! There were delays because of weather and an unfortunate incident of a scratch, but it wasn’t an issue at all. They were so kind and communicative and even paid for our rental a few extra days because of the delays. Office staff is super friendly as well!Service: Body & Trim
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March 2023 by Danniel Majors
Man. These people. I dropped my truck off this morning for the original repair to be COMPLETED. They told me the truck was finished and yet I'm standing here while they take my truck BACK into their shop to install the missing bolt and washer.That's 2 times this shop has told me they were finished and 2 times they tried to send me off with the job incomplete.Stay far far away from this shop/company. They clearly are contributors to the problem of shady/shotty work within the Portland area.Companies should be the change they wanna see within their community.Service: Body & Trim
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February 2023 by Bradley Banning
Highly recommended business. Very professional and provided a great service! Hopefully I don’t need body work done again but will most definitely use them again if needed. 10/10Services: Painting
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January 2023 by Berto Marquez
They need to be more professional in the parts assembly part
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December 2022 by Joe Rodriguez
Was told my car was repairable, made an appointment, took a day off work, picked up a rental car. Was called the same day and was told my car was not repairable, returned the rental car. Out a vacation day plus the inconvenience.
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August 2022 by Eric Nordby
This place is the BEST service I've ever received for a vehicle. They went above and beyond and were super communicative, showed care and were just so well organized. Not only did they totally fix my vehicle, but they CLEANED it inside and out. Megan and Tom are both amazing too.Service: Body & Trim
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May 2022 by Garret Welch
Had to take it in for a passenger window replacement. Recieved the car back with a passenger door that couldn't open from the inside and a backup camera that wasn't working and had nothing to do with the damage. When returned for a second time, they repaired the door but couldn't figure out the camera and told me I had to take it to a cartoys myself or wait an extra 2 days due to low staffing(fair enough). Once taken in, it was discovered that a single wire was unplugged. Even without these incidents the car was returned on both occasions with disassembled wiring and interior covers that I needed to reassemble myself. Not the worst service ever but could have definitely been better.
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May 2022 by Nik J.
I took my Jeep in to have it repaired after it was struck in the rear passenger side door. They were fantastic in getting the work done promptly, and keeping me in the loop. Classic did such a good job that we brought them 2 other cars to have other body work done.
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February 2022 by Kyle Zadina
Across the board I was very impressed and happy with my experience. All of the representatives were friendly, knowledgeable, easy to talk to, and understanding. This was my first experience using an insurance claim and the fact they work directly with the insurance company on billing made it super easy. I went in for broken windows and hefty key scratches and they did a perfect job. Plus In the end my repairs finished ahead of schedule!I’d definitely recommend their service going forward.
