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December 2023 by Mr Quez
Hector the manager has gone above and beyond what I could ever ask for. He has updated me on every move they have made. It’s been a relief knowing that my car is in good hands. I have been to a few other car collision places and he has blown them out of the water with customer service Get this man a raise before the holidays its well deserved. Thank you.
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December 2023 by Braelyn Villalobos
I just got a lot of work done at this place, they were fast and easy at scheduling my drop off and pick up. Lupe was fantastic. The only downside I would say is from my wreck I had a very obvious alert that my license plate light was out and upon pick up after I was driving I realized they never repaired it. But other than that they were cool, my insurance recommended them. Just be careful pulling into this place it’s in a busy cross section and the bus stop divides the parking lot weird.
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November 2023 by Jeremiah Megowan
Excellent customer service and explanations. I recommend them to anyone. Amazing!
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October 2023 by Cynthia Dove
They were awesome at the 122nd and division shop. Did a great job in very little time and lots of updates. I highly recommend them! Went up and beyond!!
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July 2023 by Devon Schaefer
Had a tree branch fall on my car breaking several windows and denting a door beyond repair - fixed everything to as-new condition. Then, over a year later had some paint chip off the door they had replaced. Brought it in and they repainted, no questions asked - also cleaned exterior and interior of the car while it was being repainted, which was awesome.Services: Painting
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March 2023 by Noreema Nee
Worst experience of my life. Basically called us a liar when they didn’t even call us. The receptionist said her colleagues would never lie and put a fake report about having called and left a voicemail. They don’t know how to do their job. They proudly claim having so many years of experience yet can’t even do their jobs right. The receptionist said “sounds like you’re blaming us for your mistake”. Of course I am if you’re lying. I can contact my phone company to give me MY call history and rub it in your faces. Please teach your employees better customer service skills. I want to give 0 stars but don’t have the option. Be thankful for this one star.
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January 2023 by Josh W.
Owner and worker were rude- never got estimate until after the work started. Got lied too about costs mid repair and lied about repair time. Not responsive and as an insurance agent will never send a client to this business. The company they bought it from was great but the new owner is terrible at best
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December 2022 by Robert Barrow
Staff is friendly and the lobby is clean.My car was repaired and the service guy stayed late to wait for me to get there after 5 very appreciated.
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November 2022 by Rich Staley
So my truck got side swiped hit run on black Friday .so I stopped in to get estimates showed the guy scratches deep both driver side doors and some on bed from the debris hitting me .I figured not much in repairs but they call me telling me including replacing driver door mirror $364 saying everything else will buff out I said wrong .went a real shop they printed estimate of $2800 so obviously someone has no idea what day it is but the other ins already approved estimate from second shop
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November 2022 by Sarah
Excellent experience! Great communication! Friendly service and they did a great job! Thanks!Services: Body & Trim
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October 2022 by Diane C.
Could not have been treated better! Everyone there was so easy and great to deal with. Lupe was fantastic!! Great experience and my car looks brand new. They even went the extra mile and detailed out my car. Can't say enough great things about them!!!!!
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September 2022 by Tim O.
JOE JOE JOE !! The best customer service I have experienced in years . He went out of his way that he could to help me through my insurance claim . Very personal very professional and very nice . I really can't express through words how much of a help he was to such a terrible situation . It's amazing what a smile can do . Thanks again Joe !
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August 2022 by Elizabeth Izaguirre
This is the place to have a fast and wonderful experience, Joe is the one to get for estimates and costumer service, I had a repair done under the last name this location had 3-4 years ago and I’m glad I came back to them, my car was done in 3 days and everything is high quality, professionalism and they treat you like family! Thanks Classic Collision and Joe, appreciate you!!!!Services: Painting
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August 2022 by Andrew G
Horrible customer service and not so sure if trustworthy. Initally got my estimate from them and they scheduled me a month out for drop off and repairs. A month later on my scheduled drop off they tell me no parts were ordered and they need me to come in for another estimate and that I could not leave the car there... Why wasn't the initial estimate good enough? Not sure. Didn't receive any calls or responses during that entire month. When I would call in for inquiry they kept saying they were too busy to take my call and they would call me back. Nope. Didn't call me back. Had to cancel with them to find a better shop. Please save yourselves the headache. I wish I had.
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June 2022 by Anonymous Anonymous
My friend and I had a TERRIBLE experience with Classic Collision on Division. I do hope no one will ever experience anything like this. We scheduled an appointment for an estimate, the estimator took photos, gave us a quote printed on paper, informed us everything will be taken care of by the insurance company, we didn't need to pay anything out of pocket. Afterwards, we time off from work to bring his car in for the scheduled service (~2 weeks after the estimation appointment). The same estimator guy decided to tell us that our car needed more work than originally estimated. He decided to call the insurance on the day of the scheduled service to confirm if the extra service would be covered. We patiently WAITED for him to contact the insurance company. We sensed that something was off at this point. Our exact thoughts were, "Why did he not tell us sooner?" "Didn't he take photos for record?" The estimator came out to inform that we had to pay an additional ~$250 for the extra service/replacement. We really just wanted our car fixed & did not want to waste our time looking for another auto shop. We weren't happy with the estimation discrepancy, but we had no time to waste. We took the day off of work for this. Next thing you know.....the estimator decided to tell us that the bumper part is "nationally back-ordered" and it won't be available until 4+ months later. He told us he would call us back to let us know when the part was in stock. Well, he never called us back. It's been 6 months already.....just saying. Of course right after that incident, we asked our insurance company to find us another autoshop. We found another one 10 minutes away from Classic Collision and the experience was 100x better because they treated us with respect & honesty. The intention of my review is to voice my experience about something that could've been easily avoided if the estimator did a better job at estimating and verify all the coverage with the insurance company in advance. When we tried to give him that feedback, he replied "human error" and kept putting the blame on the insurance company. When we went to another auto shop, the bumper that needed replacement was 100% covered by our insurance, nothing was due out of pocket. They prepared everything for us.In a healthcare setting example......if a surgeon makes a mistake on your diagnosis and decides to tell you it's because of "human error", how would you feel???? Or decides to tell a patient on their surgery date that insurance won't cover for something and they will need to pay an extra ~$250 to proceed with the surgery. When the patient has no other choice but to pay the extra fee....they get surprised with another factor....unavailability of sterilized instruments. This place is a joke.
