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March 2024 by Dan Ashe
George and team did a fantastic job on my CX-5, repairing some dents/deep scratches and a mangled side view mirror, and were much cheaper than the dealer. Paint match was perfect. Highly recommend!
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February 2024 by Rachel M.
Sexism, aggression, and mistreatment at its highest The quality of the work I got at Burnside Collision was fine The service I got wasn't. George, the office manager, was a real peace of work. There were some small errors in the work, and a couple of billing errors made by insurance. George and I had several phone calls about the issues we were both trying to resolve. On many, he was out of control yelling at me, threatening to seize my car (before the work was or insurance cars were corrected), and hanging up in anger. He would apologize every time I saw him in person. I figured he was just a jerk. Turns out, he was a jerk to me (a woman). Whenever he talked to my dad, who was helping me with the situation, he was friendly and professional. He tried to justify to my dad that, yes, he was aggressive and yelled at me, but I had been "talking down to him." I wasn't talking down to him. I was talking to him like I was an equal human being. And, as it turned out, I was correct about how to fix the insurance situation that he said couldn't be fix. Mark, the owner, and all of his technicians are fine, and I recommend their services. The trouble is, if you go there to get your car fixed, your interaction will be with George. His behavior was unconscionable. As such, I, cannot in any way recommend using Burnside Collision for any services, and strongly recommend that the shop owner examines and addresses the way his office manager conducts business.
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February 2024 by Lauren Gramberg
I am so incredibly thankful for the Burnside Collision team. I will start this long review by saying that I believe there is no better place in Portland to take your car for repair.My Tacoma was hit back in October that ended up causing damage to the rear end. I took it in to get quotes from 4 different shops (3 in Portland, and 1 in Coos Bay where the truck was hit)3 of those shops quoted me in the $1600-$2000 range for repair (cost was no issue since the other drivers insurance was paying for this - but these numbers are important)Out of the 7-8 people who looked over my truck, Mark was the ONLY person to catch underlying damage on my tailgate. The cost of repair to my truck ended up being over $5000 with the tailgate replacement - If I had taken it to any other shop, that underlying damage would not have been caught or ever fixed. BC was also the only shop willing to fight State Farm on OEM part replacement. They also recommended I get an alignment since my truck was parked while hit - George and mark were both able to get me reimbursed for that expense!Due to supply chain issues, my car was in the shop longer than expected, but I never blamed them for this. Please be patient with these guys, they are working as hard as they can given the current conditions, and the work done here will far exceed anywhere else you take it. I was given regular updates and communicated with over the holidays as much as possible. I am so happy with how it turned out and I know I will be recommending Burnside Collision to anyone that needs body work in the area.
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December 2023 by KJ B.
At a time when auto body shops are so busy, George at Burnside Collision listened to my issue and offered to help. He was so kind and clearly cares about his customers. After a collision, my car was not drivable, and George offered to try to make it drivable until he could get it into the shop to fix it. Once he determined it couldn't be made drivable, he worked with my insurance company. Ultimately the car was totaled by insurance, but had it not been, I would have used Burnside Collision for my repairs. They will be my go to shop should I need any repairs in the future. George always answered his phone and if not, I got a call back within an hour. There are not many shops like Burnside Collision around these days.
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November 2023 by Josh Roark
I took my truck to Burnside after an accident. They were very honest with me and told me that it might be a long time for parts, but that they would work diligently to get my truck repaired and looking just like new. It took almost a year to get the parts through no-fault to their own. I have my truck back now and it looks great. Throughout all this they were, friendly, courteous, and had great customer service. I never once felt like I didn’t have my truck in the right place. I would highly recommend their service.
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November 2023 by Myronda Schiding
We really love these folks. They took exceptional care of us and our car.
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October 2023 by Donna Davis
Amazing job. Did extra things like clearing out a small animal nest under the hood for better airflow. I didn't expect the care they took with all the parts they removed and gave back in case my son wanted to sell them. Customization is difficult and expensive but these guys truly care !!!
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September 2023 by Michelle J.
I called with a pretty weird water damage issue, not from a collision but caused by crazy Portland rain & trees. The tech who answered the phone diagnosed the problem immediately (and correctly), the owner said they could squeeze me in the same day, and they fixed the problem & minor related damage completely. I couldn't have asked for better service or more kindness. I wouldn't hesitate to come back for anything they do.
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September 2023 by Morgan Quirk
Hands down the best place in town. Mark was amazing and took time to buff out a huge scratch on my car. He didn’t even charge me because he didn’t feel like doing the paperwork haha. He also took time to let me know where to find the best custom paint for touch ups. I will go here for everything and have already recommended Burnside Collision to a bunch of people who need a good, reliable place to go.
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September 2023 by Erik J.
I took my vehicle to Burnside Collision for an estimate to repair a few scratches in the paint. The service from George, Brandon, and Marc was above and beyond my expectations. They took the time to answer all my questions thoroughly. I will definitely go back to Burnside Collision for further body work and recommend them without hesitation.
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August 2023 by Bradley S.
Wow, super honest and great fix! I knocked my driver's side mirror on a cement pillar in a tight parking garage. Took it to Armstrong VW for a repair estimate: $1158 (for a new back-cap, new housing, new motor (even though the mirror adjustments still worked), repainting, etc. I was told it had to be repaired to a like-new state with a tight seal or water would penetrate the mirror housing and damage the electrical connections.) Thought I should get a second opinion so scheduled an appointment at Burnside Collision. The very personable Mark took a quick look and gave me two options: 1) glue the housing back on for $15, or 2) fix it to a like-new condition for "a few hundred dollars." We discussed things -- Mark said the mirror assembly interior would not be damaged by water -- and agreed that we might as well go with the $15 option first. If it didn't hold up, I'd come back for option 2. He glued it and was finished in about 10 minutes. It looks great! I don't know cars so Mark could have, like Armstrong VW did, told me anything, and I wouldn't really know it if I was overpaying for unnecessary work. But he was honest as if this was his own car and wanted a good solution at a fair -- actually very very kind -- price. Next time I need any body work done, I'll definitely go straight to Burnside! Thank you, Mark!
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June 2023 by Justin Coope
These guys repaired some damage to my rear bumper and rear side panel after I got swiped in a parking lot. They also tracked down an electrical short caused by my idiotic attempt to pull it out of the snow with the trunk latch. It took a little longer than I'd hoped but the work was done flawlessly and they even detailed my car while it was there as an added bonus. On top of that they ordered some latches for me to replace the fuse box door latch I had accidently broken off some time ago, installed them, and didn't even charge me for them. Everyone there was nice, knowledgeable, and easy to work with. Highly recommend!Service: Body & Trim
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June 2023 by Fairy S.
I'm another superfan. These guys are fantastic. We had a pretty big gap on our driver's door. It was there for ages. I thought it would be several hundred dollars to repair. Mark fixed it for us in 10 minutes and was super generous with his time. It was such a pleasant experience all around. A++ service
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May 2023 by Laney M.
I was in an accident early in the morning before any collision shops were open. Burnside Collision was the only place to call me back. Even though they were booked a month out they still took my car. Everyone there was kind, professional, and explained the process with insurance to me. I can't thank them enough for making a difficult day so much easier.
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March 2023 by Kat D
Some of the kindest and most knowledgeable staff in the industry. I ended up not using their services, but they generously helped me as best as they could in the moment. Thank you again, Burnside Collision!
