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August 2024 by liz Az
I came in here said good morning. Both white guys at the counter ignored me . I have a return(my family members)for carquest brake pads with no recipe. I white man walks in one of the clerks said welcome in. I'll never purchase anything from Baxter and or Carquest and Auto Advance all the same. Poor customer service. I couldn't get our money back due to the fact they said put in any credit card. So I ask will it go back to my card. The clerk said any card will do . So that the we can process the payment. I don't feel comfortable putting a card I didn't make a purchase with. Clerk said that's what his boss requires. I said no that's not how returns work. Anybody credit card REALLY?
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August 2024 by Cliff Ihde
Friendly and knowledgeable always have my parts
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July 2024 by marc n
The help needs help and if that doesn't describe my experience then I don't know what to say.
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May 2024 by Mind Funk
They won't have what you need, what they have is way over amazon price ,and the staff don't know anything. I used to be a regular at Baxters but I will never go back!
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January 2024 by Chris
Went in with headlights that wouldn't work; I thought it was a fuse since they both failed at the same time, but a clerk pulled and checked the relevant fuses and they looked fine.Then they really went above and beyond and checked the bulbs themselves (despite headlights being a hassle to mess with), which were unambiguously in need of replacement, and subsequently installed the new ones.Needless to say, I greatly appreciated the help.edit: I've been avoiding driving at night for a couple of years due to dim headlights, meaning they likely needed changed long before they stopped working completely.
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January 2024 by Robert Loepp
Best auto part service I’ve ever had. Super friendly and helpful with finding the correct parts every single time I come in. Even installed parts free of charge. Saved me a ton of time and headaches. Also can’t beat that it’s family owned still.
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January 2024 by Rebeccah Davis
These best customer service. I always trust these people to help me out and love that they help me install the windshield blades. Come here!
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January 2024 by Daniel Walker
These guys are the best, very helpful and friendly. Always there to help the customer even willing to install a handful of items for you to get you back on the road!! Thanks!!!
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November 2023 by Fu11 Thr0tt13
No establishment is perfect these guys really do get things done for you if you don't have a good memory of getting her done so thank you very much guys I think maybe one item I had to bring back not bad one out of 10 thanks so much Baxter guys and gals....
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November 2023 by Jen Mahaffy
I always come here for my new wiper blades. They get you in and out in a jiffy, and they’ll even install them for you if you ask.Looks like I got them on just in time today. Thanks for the quick assist, R Thackery!
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November 2023 by Jen M.
I always come here for my new wiper blades. They get you in and out in a jiffy, and they'll even install them for you if you ask. Looks like I got them on just in time today. Thanks for the quick assist, R Thackery!
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November 2023 by Rob Czarnecki
They usually have everything I want, miss my Baxter's Auto parts. Customer service has definitely improved.
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October 2023 by Susan Zumberis
Fast, helpful service. Helped me choose new wiper blades, offered to put them on for free
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September 2023 by Christopher Sandness
Great customer service!
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September 2023 by Grey Young
They haven't done me wrong thus far. This coming from an enby who doesn't know (ahem) about cars. Always helpful when I need to go in.
