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February 2022 by David Fischer
Well it's a bank and they have money?
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May 2021 by Neshaoinspo Polk
This bank is actually pretty great. The staff is kind, patient, respectful & helpful. I wish that I'd found it sooner. I honestly love this place. Thanks for giving me a great experience to share.
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January 2021 by D Ceccanti
Awful service, awful employees, awful experience.Pretty much everything is awful when it comes to this bank.My account was compromised due to their mishandling of my information including my social security number, address and email address. It took hours and hours to dispute the charges that THEY allowed to be charged to my account.If you value your time, identity or money DO NOT USE THIS BANK.Don’t say I didn’t warn you.
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September 2020 by Kaya Polizzi
Best bank ever! They really prioritize Customer Service and as an Adult with a job myself who works with customers directly I understand how important it is and appreciate their hard work! This is the worst location for a bank and they are killing it a despite the neighborhood limitations
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June 2020 by Lion Grey
Poor practice.
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March 2020 by Kal Mich
Secured Card is BS. They’ll take your money!
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November 2019 by Ryan Gunderson
Very poor customer service. Extremely lazy and rude employees. Wouldn't help with my monetary needs. Did not offer to help me open an account. Not sure why anyone would bank here.
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July 2019 by Diana Sotelo
I opened a checking account almost 6 months ago and was supposed to received a bonus offer for 150 dollars I met all the requirements which was a direct deposit and debit card transactions but then 5 months passed and I called in regards to it because I hadn't received it after being on the phone back and forth with different representatives I was told I wouldn't get my bonus toffee because of not having a positive balance which my account was not negative just didn't have a balance in there because I was never told too. I spoke to the manager at this branch and it sounded like he was going to help me but didn't at all. He said he escalated my issue and couldn't do much. I think it's ridiculous they couldn't honor it over something so small. They had horrible customer service and I would not bank with them. My coworker was going to opened an account here and I told her not to. Be careful opening accounts here and they are very unprofessional. I do not recommend them at all.
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February 2016 by Jason Grassman
I want to thank the employee who ran two blocks to return the debit card I had left in the atm machine last Friday morning, February 12. I really appreciate it.
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November 2014 by Joe Rodriguez
great bank.
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May 2012 by Paul Johnson
Best bank I've ever had. Surprised they're out here, thought I'd be using third party ATMs on my trip here from Oklahoma.
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January 2012 by A Google User
This bank will charge you fees like you've never seen before. The manager was extremely unhelpful and would not reverse the fees even though their customer service said they would. I will never ever do business again with Bank of the West. I would advise you to move your money to a local credit union. More importantly, don't expect to ever get any help with the manager of this branch in the Pearl. Very terrible service.