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May 2024 by Puspa Pandey
Very disappointing customer service. This review is for Yvette. She is extremely rude. Didn’t like her attitude towards the client.
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August 2023 by Nancy H.
In this day of online banking, it's a rarity to have a personal relationship with a bank, or a teller, or even a financial advisor, really. Most people nowadays gravitate to the convenience of mobile banking and doing one's daily banking chores from home or on the go, without having to actually go in person into a branch. That said, there still are times when it really benefits a customer to physically go to a brick and mortar bank and talk in person to a real, live person. And once in a while, you HAVE to go in person to get specific tasks done. Recently, my daughter and I encountered one such task, where we HAD to go into a branch. We had made an appointment beforehand at this branch, and we were seen promptly by Dominique. She was fantastic! She helped us with our banking chores, and at one point, the bank manager came into her office to answer some questions, too. (I forget his name, but he was super nice and also very helpful). The whole experience was great: didn't take too long (about 20-30 minutes), everyone we encountered was very knowledgeable and personable, and they all did what they said they were going to do. While there, I took advantage of the moment and asked them some unrelated questions about money transfers from Canada to the USA and other matters, and Dominique gave me some great ideas, how to best accomplish these kinds of transfers and various ways to get the best deals and to avoid bank fees, both in the USA and on my end in Canada. She was really great. Between Dominique and the bank manager and another woman who also chatted with us for a bit, the folks who work at this branch while were were there were genuinely friendly and very helpful. my kid and I wouldn't hesitate to return here, should future banking issues arise.
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November 2022 by Brandon Smith
Atm is out of service half the time. Hours are 10-4 which makes zero sense whatsoever. Just shut it down already. Geez.
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April 2022 by Martha Soltesz
I have been banking with BofA for many , many years and I have not been disappointed until now. Why was I not sent a letter mentioning the temporary closure of the bank? It would have been kind and appropriate to tell the customers what is happening. I have spent hours tying to find any type of info on this change. Now I look around and most of the banks near me are closed. Do you plan on opening soon? Am I going to have to look for another bank? It has been frustrating trying to connect with anybody at the bank. I do my business with you...I would hate to change everything now. I need to get into my safe deposit box and take all the contents out. I guess I will keep everything at home. Please advise what the next step is.
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December 2021 by ELL CHIN
I’ve always had a great experience with Bank of America, especially with this branch.Had the most amazing service from the manager Rashmi. Special thanks to her, she treats you with so much respect & politeness. Amazing pleasant service.Thanks much for the tremendous experience.
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October 2021 by Jennifer Malaki
Customer Service to absolutely horrible.Requiring people to come into the bank during a pandemic is horrible policy. I will never bank with them and would not recommend anyone ever do.Teller was rude and inconsiderate. Stating policy for her rudeness.
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June 2021 by ELCHIN
I’ve always had a great experience with Bank of America, especially with this branch.Had the most amazing service from the manager Rashmi. Special thanks to her, she treats you with so much respect & politeness. Amazing pleasant service.Thanks much for the tremendous experience.
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April 2021 by Brian Focht
Great bank with excellent service. Very quick and always greeted with a smile. Thanks B of A
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March 2021 by Sean F
Idiots work there
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March 2021 by Yiling Hu
My go-to bank. Service is consistent and the location is great. I have talked to their branch manager, financial advisor, and loan officer - All of them are nice, professional and helpful!
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March 2020 by Alissa Goslin
This review is not interned for this location but to BOA in general for their customer support on the phone.
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July 2019 by Chris
Their ATM broke in the middle of a cash deposit. Said it only deposited 300 and not the full 580. You will be stuck in customer service hell trying to get it fixed. No one in the branch could help. And the idiots on the phone couldnt help either.
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April 2019 by chris vennemann
Their ATM broke in the middle of a cash deposit. Said it only deposited 300 and not the full 580. You will be stuck in customer service hell trying to get it fixed. No one in the branch could help. And the idiots on the phone couldnt help either.
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March 2019 by Xalia Andrews
Small quiet branch, good place to get help and just do general banking.
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March 2019 by Martin Vasilevski
Here to open account, was told 5 min...I am here for 40 and still waiting. Horrible customer service!!!
