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October 2024 by Kim
I had my first visit to Balm PDX today and it was a really good experience! Ruby was the utmost professional and I I’ve already booked with her again for another lash lift/tint! I’ve never had one before and I love it and Ruby explained what she was doing and me feel extremely comfortable. I will also be booking with Ruby again for another signature facial before the holidays!
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August 2024 by Sarah J.
Excellent service! I have been going to Angelina after my previous location had to close, she has done an excellent job every time. My lashes are full and even and it's always an enjoyable experience. I highly recommend!
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August 2024 by Mary O.
I've been going to Jordan for facials for about a year, and she's wonderful! I look forward to getting facials even with a busy schedule because of her. She is attentive to my skin issues and gives the best facial massage and extractions. Definitely try a facial with Jordan and you will be so pleased.
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August 2024 by Melissa C.
I had a facial with Celeste. I've been to this location several times but I primarily go to the Balm West location. Celeste made great recommendations for services and was very knowledgeable. I left feeling relaxed and well cared for!
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August 2024 by Colleen W.
I come to Balm for laser hair removal with Celeste. She is delightful to work with and the service itself has been painless and effective! Sorry no photos :)
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July 2024 by Alena B.
First off can we please talk about the aesthetics of this place?! So stinkin cute! The manager, Mykel, is an absolute queen. I've been going to her for a lash lift for over a year now and I couldn't ask for a better person to do it. She listens exactly to what you want and provides exceptional service. I recently started getting sugared by her too and it's been amazing. 1000/10 recommend Balm and I highly recommend Mykel as well.
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May 2024 by Nadoo Y.
I just got my lashes and eyebrows done by Angelina. The quality and care is amazing. Everytime I have come here for the last year it has never let me down. I appreciate that the Estheticians ask me questions to see what I want and preform exactly that. Not to mention the great deals and promotions they have. This is definitely the place to go. Thank you for keeping me feeling beautiful!
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May 2024 by Kira L.
I have had hydrafacials here and lash lifts/tints. The service is always amazing! I love that they serve water in a cute pink glass. My esthetician always walks me through what we are using on my skin and the steps of the facial/after care and when I should come back in. I feel my concerns are always heard and my skin has never been this hydrated. My lashes always turn out amazing, the lash tint makes it look like I have mascara on and makes getting ready in the morning a breeze. This is my forever spa!
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May 2024 by Vivienne M.
Initially I thought I was getting a nice facial until it was time for the microdermabrasion, she was sucking my face with the machine without any serum or moisturize which left my skin with stroke like scratches from the machine. I should have realized I had an inexperienced esthetician when she didn't ask me any questions about my skin or what products I use before getting started with the facial. I'm pretty upset as I had really nice skin before coming here and now my skin is left literally raw with scratches.
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April 2024 by Riley M.
I have been to this location a couple of times for a few different services in the past couple years (lash lift and brow shaping) and I had had GREAT experiences. However, today I came in for a facial with microderm abrasion, hoping that this service would boost my spirits after an emotionally exhausting weekend (stress, crying making my face puffy, etc). (FYI: I worked in the service industry for quite some time prior to my current job, and I sincerely try to give everyone the benefit of the doubt when things feel off)... I know we're all human and off days happen, but my experience today left me extremely disappointed. To start, the employee I received a facial from made it very clear throughout the experience that she did not want to be there (with verbal and nonverbal cues). It felt like she saw me as a burden or obstacle in her day rather than a valued customer. She hardly spoke during the session, only asking consent regarding a jelly mask covering my eyes and what areas I wanted to "focus on" (which she later dismissed because my skin "looked bad there already"). Even though I asked for some extractions and pointed out which areas I was most concerned about, she didn't seem interested. I was surprised at this decision because she didn't even turn on a light to look at my skin (the room was VERY dimly lit the entire time). The treatment itself was disappointing. The massage and cleansing felt rushed, and she barely made contact with my face and chest/shoulder area. I almost asked if she had an allergy to certain products she was using on me, because the extremely light pressure combined with gloves on my skin felt anything but relaxing. I left the treatment feeling self conscious and embarrassed that I really had just gone through that and was now expected to tell the front desk my experience was "good" because I hate complaining. I gave a 15% tip because I felt bad giving anything less knowing that a tip is really important for those trying to make a decent income. I've been there. But 170+ bucks for an impersonal and disheartening facial? Never again. There were other issues too. The robe she gave me was VERY visibly dirty around the rim and didn't fit well (it had velcro but i had to awkwardly tuck it in to make it somewhat stay). This employee did not even introduce herself to me. Even though I left a tip and did not complain upfront, it felt like the employee doing my facial didn't care. Overall, my experience at Balm Pearl didn't meet even the basic standards. I wouldn't recommend it to anyone looking for a good facial experience. I am so bummed because usually this place is great but I left feeling discouraged and let down.
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April 2024 by Shannon S.
It pains me to write this review. I have been going to Balm for a couple of years now and my last two services have been subpar and not very good. When I first started going - the services were amazing. I usually get a facial, brow shape and tint, lash lift and tint. The last time I went in -- they had a scheduling conflict and proceeded to do my brow and lashes before facial. A huge mistake. My lash lift and brow lamination was ruined and my lashes started to break off because of the lack of care during service. Unfortunately, I will have to find another studio for these services now.
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April 2024 by Joanne B.
Clean , professional Great customer service!!! Best experience for lash lift and tint
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March 2024 by Emily S.
I visited Balm to get my first lash lift + tinting and had the greatest experience! Celeste did an amazing job and made the entire process feel like a breeze. Would definitely recommend Celeste and Balm!
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March 2024 by Chloe Kershaw
I absolutely adore the spa at Progress Ridge! Their facials are top-notch, leaving my skin feeling refreshed every time. The place has such charming decor and it's always spotless. The staff is super friendly, and their service is excellent. What's great is they always have tempting promotions that make me feel like I'm treating myself without breaking the bank. Plus, they use and sell Eminence products, which are incredible but hard to come by. I used to drive across town for facials, but now that I've found Balm, I'm staying put in my neighborhood. Trust me, if you're considering trying out Balm, don't hesitate - you won't regret it!
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March 2024 by Heidi Valencia
I highly recommend Angelina! She does an amazing job with my lash extensions, takes her time, and ensures you are most comfortable! Scheduling is very easy with Balm PDX and they are very flexible with times and organized. Very good quality service!!
