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March 2024 by J.A. GERRARD
Great price! Good service. I will use them a again.
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February 2024 by Richard Hazen
Fast quality service and ways very friendly.
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February 2024 by Keeley Koch
I could not have asked for better service. From the moment Nick answered the phone I felt well taken care of. My window was smashed while working downtown and like many it was an expense I was not expecting. The price was fair, the service was kind and Ben the tech that came out today was extremely efficient and so sweet even in the pouring rain. I am deeply grateful. I highly recommend this company! They made an unpleasant situation as bearable as possible. 10/10
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February 2024 by Candice Paschal
Fast, Quality service for a great price. I highly recommend AG northwest for all of your auto glass needs. I called them and they were out the next day and replaced our windshield for 1/2 the cost of the other quotes I received. Grateful for them.
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January 2024 by Caleb
Quick, courteous, and professional.The office guys were pleasant and easy to deal with. No hassle and quick but polite.The technician that arrived to my apartment was scheduled between 11am and 3pm. He was here promptly at 11am. He stated it would take 45 minutes and It only took 25! Besides the jerk that broke my window in the first place this experience was amazing. Highly recommend this business!!
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December 2023 by Kelly Dawson
Excellent service. Straight forward quote and was able to come out same day. Was the best deal by far and I called around to many other places. Installer was friendly thorough and efficient and had my new windshield installed in under an hour. Will definitely recommend.
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December 2023 by Will R
Marco and Tony were incredibly fast, communicative, professional, and kind. They did an excellent job and charged a super reasonable rate!
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October 2023 by Zack
Summary - I recommend using them, and you need to visit them in shop for ADAS calibration.Rock chip repair with a 8 inch crack on my Subaru Crosstrek. I scheduled everything via email with Jaret. I dropped off the car on time and got it back earlier than expected with zero problems. Deductible was as expected as well. Painless process and I’d recommend them to anyone else!
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October 2023 by Alex Magallan
Great customer service! They did a great job. Technicians were super professional. Very reasonably priced and got in very fast.I will definitely be calling them back again for future business.
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September 2023 by Simon Hwang
Missed their own service time, damaged my interior, messy job, language barrier with technician, and non-genuine part. My recommendation is that you go anywhere else, maybe even Safelite would be better.I was scheduled for 1-4pm on 9/8/23 to replace the back and front windshield of my 2013 Toyota tundra. I got a call when the technician showed up at my house, apparently standing on our lawn, at 11:30am. He asked where the truck was. Of course, the truck was not there because if I'm given a 3 hour window of arrival, I expect that time frame or to be given notice if it should change. I informed the technician that my bed was full of firewood that I had intended to unload prior to the appointment and I would not have time since he was 1.5 hours early. He said it would be fine and he would meet me where I was.He meets me and I try to inquire why he is outside the time scheduled, but it's immediately apparent there is a language barrier. No big deal, but then he scratches the inside of my truck while trying to cut the old seal off (see photo). I ask him how he's going to fix that and he just says "we'll see". He later puts some super glue on it and tells me he fixed it with "a special glue". I'm not amused. I paid for a technician to fix my window, not damage my interior. Even though only the right pane of my rear windshield was broken, which I cleared most out and cleaned up, he ends up shattering the left pane on removal as well, exploding glass everywhere. Would not have been a big deal, except that my truck bed is still full of firewood so now I get the fun task of picking out crumbs of glass / pieces of my old window frame from every piece of firewood as I unload. Also, he left crumbs of glass in the interior as well so I'll have to clean that up too.I waited until he was done with the back windshield to make any judgement, but I think it looks pretty bad from the inside (you can be the judge from the photos). I should have checked before, but after installation I also realized they didn't even use a genuine Toyota part. I paid $450 for a slipshod job installing some knockoff brand called XYG. I wish I had just done it myself. Between needing to watch the technician and the extra mess/damage, I doubt I saved any time at all. Certainly didn't save any money. I'm giving 2 stars since technically they did replace my windshield and it was done the day after I called them, so scheduling was very quick. Since it hasn't rained yet, I don't know if it will leak. If it does, I'll update my review.I've tried to call the office several times to discuss my terrible experience, but they have not picked up and the voicemail box is full.
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September 2023 by D Broncheau
Excellent customer service!Called in the evening and was able to get a next day appointment!I got a great price that included a warranty and the technician did a great job replacing my windshield. I definitely recommend Auto Glass Services NW.
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September 2023 by Akil Ramadan
These guys are awesome! Called he accommodated me in every way possible. He also had my glass done right on time like he said he would, I would give them 10 out of 5 stars if I could! I would definitely recommend to anyone!Service: Auto side window replacement
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August 2023 by Kristopher Osborne
Amazing! Wonderful! Fast! Polite! Affordable! This is what I consider the 5 star experience. I called a few places on Saturday to try and get something schedule asap, Monday was the only option for everyone which made sense. AGS NW quoted $299, SafeLite $389 +taxes/fees to equal $439.Was told they would be here between 9-12. Got a call at 10:03. The technician was very polite and friendly. Got another call at 10:32. “Your car is finished”. 30 minutes!!!! Definitely one of the better business interactions I have had in years here in portland! Thanks AGS!
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July 2023 by Tom Oliver
I had scheduled a windshield replacement with a big name nationwide company a couple weeks in advance of an upcoming road trip. That company ordered the wrong glass, and wasn't willing or able to get me rescheduled in time for my planned departure. I called Auto Glass Services NW on a Saturday afternoon and they not only were able to get the correct windshield the first time, they installed it quickly so my trip wasn't delayed. I should've called them first! To top it off, their price was better than the other outfit. I highly recommend Auto Glass Services NW!Service: Auto windshield replacement
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July 2023 by Kelli Garcia
I was looking for someone to help me replace my passenger side window. I was lucky enough to find Auto Glass Services and they were great to work with. They came out quickly, assesed the situation, gave me a reasonable quote, and were able to replace the window for me at my home. I'm so grateful for that. They made everything so easy. Highly recommended.
