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February 2024 by deborah clements
Brady was so confident and competant and kind, and got the job done. Thank you Brady!
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December 2023 by Vicktoria
Best customer service I've ever had, not just at an AT+T store. I was there three days in a row, due to confusion and phone issues after purchase. Andres helped me all three days, with patience and understanding. From recommending phone storage to giving great feedback on accessories, he knew it all. I ran into a phone issue and Andres helped me troubleshoot for hours, with the help of his assistant manager, Mario.So helpful! I've recommended this store to all my friends, just due to the great customer service I received. Thanks, again!
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November 2023 by V
Best customer service I've ever had, not just at an AT+T store. I was there three days in a row, due to confusion and phone issues after purchase. Andres helped me all three days, with patience and understanding. From recommending phone storage to giving great feedback on accessories, he knew it all. I ran into a phone issue and Andres helped me troubleshoot for hours, with the help of his assistant manager, Mario.So helpful! I've recommended this store to all my friends, just due to the great customer service I received. Thanks, again!
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November 2023 by Patrick Jackson
Did the att wireless chat with 5 different people and it was a huge mess and they actually messed things up more. Went into store and was fixed with minutes. I will never do the chat again.
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September 2023 by Isaac Dixon
The store rep was very helpful but had no iPhone 15 pro in stock which was why I stopped by. Had to order online which I could have done from home
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September 2023 by Elliot S
Scam artists of the highest level. They will lie straight to your face, saying anything they can think of to sell you more products and upgrades.Worthless people that the rest of us don’t need on earth. Con artists. Scumbags.This is not an AT&T corporate store, but an ‘affiliate sales store’ where the only goal is to take your money, not help you.Even the customer service representatives will admit this, they don’t trust or respect the losers that work at these locations.Don’t waste your time here.
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September 2023 by Domonique Davis
Z was the best and helped with all my questions. I felt truly cared for which is so rare in this environment and in the retail industry.
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August 2023 by Trish Gemulla
Garret greeted us immediately upon entering the store. We didn’t have to wait at all for service. Garret shared information on some upgrade promotions and we upgraded two phones instead of just replacing one! It was an unbeatable deal. Garret was a great communicator and had us all set up and out the door in record time!!
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July 2023 by Passion Fruitt
Daniel was very professional and patient as well friendly. He assisted me with my phone getting reinstated the service. I greatly appreciate him . Daniel you are a gem thanks for being friendly and kind.
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July 2023 by Lloyd Rash
Z, my rep, was extremely helpful in setting up my new IPhone 14 ProMax with 2 phone numbers, biz and personal!! AT&T plus Apple= Winning
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May 2023 by Kendra Little
10/10 experience on Sunday 5/21/23 at 3pm. Owner of this store please know the two individuals working in there today are OUTSTANDING employees who know how to take care of customers. Thank you so much for helping me out!
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May 2023 by Jason V.
I have been happy with my AT&T plan, until I had a problem with my phone last week. It turns out the store was happy to switch me to ATT and sell me a phone, but they couldn't bother to add the requested insurance or add the upgrade plan we had discussed to my account. The full account follows: After a visit to the Apple store at t3290 NE BROADWAY ST STE K, , PORTLAND, OR 97232 on 9/23/22, I switched back to AT&T. The new iPhone 14 and 14 Pro had just been released; however, the phone I actually wanted was the iPhone 15 Pro, with a host of features I've been waiting for. The option to pay for an additional fee for an upgrade plan was enticing, and I was pleased with the cost of unlimited data plan, so I moved forward with ordering a phone and changing service providers. As they didn't have the phone in the color I wanted, I left the store and the phone was shipped to me for a self activation. When the phone arrived, I activated it, and created a log in for ATT.com in order to set up autopay on my credit card, and haven't logged onto the site since. Last week my 9 month old phone stopped taking a charge. I tried all of the things, cleaning the lint, trying different chargers, methods, resetting the phone, everything you can find online. None of it worked, so I visited the ATT store in person, where they not only told me I didn't have the requested iPhone insurance added to my plan, but I also didn't have the upgrade plan added to my account. That's right - they set me up with the account, and moved my service over, but dropped the ball on the two additional requests we had discussed. My mistake was assuming my account would have been setup as discussed. The sales person dropped the ball. And since I didn't bring this to the attention to someone at AT&T within the timeframe, my account and line are not eligible for it. In this case who is at fault? Is it the person who sold me services and neglected to do what they promised? Or is it me, for assuming someone would follow through and do what they promised? I've spoken with a number of customer service representatives at AT&T on the phone, on social media, and in person, and although I've always held insurance on my new iPhones, (as well as heavy duty cases) I've been unknowing flying without a net, which as a very active person is highly concerning. Note: my phone repair was covered under Apple Warranty. I have since added Apple Care + so I have some peace of mind for breakage. However, if my phone is stolen, I'm out of luck. Sales Rep: Ariana R 3290 NE BROADWAY ST STE K, , PORTLAND, OR 97232 I was carefully reviewing all details on your account, and could find this new account was opened around 09/23/2022. On that date, you purchased a new device, Apple iPhone 13 Pro - Graphite - 128 GB, through an installment plan. However, either a Next-Up feature (upgrade plan) and Insurance plan weren't added at that time. So now, I understand that you weren't aware for it, and want to explain why these features can't be added to the account/line. - AntonioR Social Media Specialist I understand your position. However, I already shared with you the needed requirements and conditions to get a Device Protection plan and also the Next-up feature. However, since the timeframe for an escalation process is expired, the account/line is not eligible for it. - AntonioR Social Media Specialist We don't want to see you go, and want to offer an apology for this situation. From my end, I'm always here to help, and I'm providing the most accurate information based on what I can see. - AntonioR Social Media Specialist I completely understand you, I'm a customer myself. From my end, I would like to share all details about it. Here are the reasons why these features can't be added right now. About Next-Up; if a device was activated with no early upgrade option, Next-Up feature, there's only a timeframe for 14 days to add it to the line. Outside this period, no changes to the installme
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March 2023 by Ariana R.
This store is absolutely amazing, the employees here are super friendly and helpful if I have any questions my rep was able to answer honestly an quickly and if she didn't know she just asked or looked it up with me to help insure I chose the right phone for me!
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March 2023 by John Fly
AT&T execs think their customers are less than human. They actively make fun of you while heading the design and function of their services. Why else would they constantly overcharge you? Why else would they design an app and website that doesn’t work? Why else would they design a automated phone system that hangs up on you in the middle of trying to reach or talk to someone? This is blatant bad faith contract negotiation and discrimination. They capitalize on those living in areas with no other service provider. So if you don’t accept their unacceptable and unreasonable business practices guess what? You can’t call 911 if you have an emergency. Wouldn’t be surprised if they end up in a wrongful death lawsuit. Everyone should be filing a class action right now, including the lower level employees.
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February 2023 by Megan K.
My senior citizen mom is learning an iPhone for the first time and dealing with a lot after the passing of my dad. we chose to go with AT&T specifically because there is a store in her neighborhood we could walk to if she had problems with her phone. they were helpful with setting up the phone and line, but when my mom went by herself to get help, the employees were not patient, her concerns were not addressed, and she waited for over an hour for help. she has also been notified that her phone plan has doubled in price- bait and switch. I'm so disappointed about this lack of support. I will be contacting managers and reporting the contract change to the better business bureau.
