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October 2023 by Joel Wrolstad
Dien was honest and straight up through the whole repair process. He also helped me with questions regarding the insurance companies, which I really appreciated.
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January 2023 by Bri Leever
I'm always wary of autobody shops that could take advantage of my lack of welding knowledge and I'm so sorry to say this is one of those shops.I took in my ram promaster which had a small tear in the frame. Instead of inserting a steel plate and spot welding it to the frame like 2 other mechanics recommended, this shop simply laid a bead, charged me $1k, and the tear broke again within 12 hours. They would not refund me any amount.In addition, I did not pay close enough attention when they were checking me out because they charged me for a weather strip that they never actually put on because it didn't come in time. I brought this to their attention and they have not refunded it.They also told me over the phone that they wouldn't charge me hardly anything for paint. Except that they charged me $60 per hour for three hours of paint over a couple inches of surface area.If you do use them (which I hope you don't) please lay out explicit directions for this shop and do not sign anything until they show you their work (they had me sign the paperwork before they showed me the finished vehicle, which should have been my first red flag). Double check the receipt in detail because they definitely took advantage of me and did not rectify the issue.Service: Body & Trim
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December 2022 by Brianna Leever
Do not trust this company for welding and repairing your vehicle, they will take advantage of you!I came to ATC Auto Body to do a repair in the frame of the vehicle and they seemed really nice and helpful. This was an out of pocket expense and I had 2 other mechanics inspect the frame and explain that we needed a body shop to repair the tear in the door frame.The previous mechanics mentioned that I needed to have a hole cut where the damage was done, a 1/4 inch plate inserted, and the plate spot welded to the frame. They said this would cost about $1,000. I assumed from their welding expertise that ATC Auto Body would know what would need to be done in order to do a good job.ATC gave me an estimate for just getting the frame welded, but recommended replacing the whole frame. Of course, that is the best solution, but when you don't have $3K right away, I was willing to take a risk and just have them repair that spot.Instead of inserting a plate, like 2 other mechanics recommended, they simply laid a bead on the spot and painted over it. The area re-broke within 24 hours of their repair.They made me sign and pay for the job before I even saw the finished work. Of course, when I went back to them they said that they never guaranteed anything with the welding job and that they recommended the complete replacement. But they never gave me ANY indication that after $1000, this job would only hold up for 24 hours.They also told me that they would not charge me for paint, but they charged me $60 per hour for three hours to paint about a 3 inch space.They also told me they would replace the rubber strips on the vehicle. They didn't, but they still charged me for this service.I've learned my lessons to never work with them again and hope you don't get ripped off by them as well.Photos of the broken door 24 hours after picking it up from being "repaired."Service: Body & Trim
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November 2022 by T Lo
The best service in town!
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November 2022 by Boii Lê
Little work, my car paint got damage after work done. Untrustworthy store
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August 2022 by Zach Byars
This is the third time our family has received service from ATC and each time they were incredible. They worked on our Toyota 4 Runner twice and the second time was a quick immediate fix. Today I stopped by to have them look at my bumper on my Toyota Camry and they came out and fixed it immediately with NO CHARGE. The gentleman layed on the ground under my carfor over 15 minutes and had to go back for screws/drills. He was very knowledgeable and kind. I highly recommend this company!
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February 2022 by Blatant B.
Someone backed into the back of my car and popped my bumper out. I took it to ACP (Auto Body Collision Repair) initially to get a quote. They told me I would definitely need to replace the bumper and it would be at least $1,000, potentially more, especially if they found internal damage. By the grace of God when I went to search this auto shop again to make an appointment to get it fixed, I couldn't remember all the letters and found ATC (this AMAZING shop, Auto Body & Paint). I called and said I had come in earlier for an estimate and Dien told me he did not do an estimate but could also check out the car. I thought second opinions are always a good idea so I brought it in and he informed me that the bumper did not need to be replaced and it should be able to be popped back in. He popped it back in on the spot, tightened it all up and it truly looks good as new! He actually did this free of charge so I am committed to telling all of Portland to come to his shop! He is SO HONEST, KIND, HELPFUL and FULL OF INTEGRITY. Which is sadly rare and hard to find these days. I highly highly highly recommend Dien at ATC for any and all auto body repair needs!
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March 2021 by david dickey
This morning my girlfreind informed me that my 78 ford f250 would not be going here after a rather rude phone call. After being highly recommended by Mackin auto body we forwarded Mackins estimate to these guys and didnt receive any quote from them for about 2 weeks... then once we actually got the quote I had to wait an additional 2 weeks to be able to get it in there. Here it is the morning of and upon a phone conversation of verifying the physical address and she was informed about a $3800 payment to be paid upfront. THIS WAS NEVER ONCE MENTIONED AT ANY TIME PREVIOUSLY WHAT SO EVER!!!!When she asked about this (because quite frankly who the hell asks for a deposit before doing the work) and expressed concearn and lowered confidence the little wiener on the phone said well then maybe you should take it somewhere else and hung up on her.Now I have been trying to get these repairs done ever since it was damaged in the huge snow storm here in portland back in February. If I would have some mention of this fact of a pre-payment deposit (which I have NEVER heard of anywhere and Ive been around quite some time now and many other places) we would have had NO problem paying that since we are paying for the entire thing out of pocket due to state farm insurance dropping collision from our policy of full coverage with no notification what so ever from our insurance adjustor. So now, I have to attempt to find another shop and start this process all over again when this entire time I could have been doing the research into a more ready and competent shop. Thanks alot!
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December 2020 by t lee
Great prices, very professional, tremendous customer service.The whole staff at ATC was super professional and I was 100% happy with the work done to my car. I took my 2007 Acura MDX to ATC Auto Body after the car was involved in a frontal collision. They fixed the car in a timely manner and was able to match the paint perfectly. The Attention to detail is superb. They detailed the vehicle inside and out and made my car looking like it was brand new like day one. The shop owner even went the extra mile and delivered my car to my work place. I would definitely recommend ATC Autobody!!!
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December 2020 by mjmark0602
I have used ATC Autobody for over 10 years on my cars and my families cars. The crew at ATC are amazing and provide first class work at a very fair price. I have recommended ATC to all my friends and colleagues and wouldn’t hesitate to use them in the future.
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December 2020 by Caitlin H.
My car was recently damaged from a hit and run. You can imagine how stressful that situation can be. I was referred to ATC Autobody from a friend and the service was hands down the best I’ve come across in the business.From our initial conversation they walked me through step by step on what I needed to do. They got a tow truck out within 30 mins to pickup my car and worked with my insurance company so I didn’t have that added stress. They always kept an open line of communication so I was never in the dark about what was going on. I got my car back within a week looking spotless. The whole process was much easier than I had anticipated thanks to ATC Autobody!
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November 2020 by Julie Iwasaki
Dien is a genuine person. He makes you feel like family not just a customer. He will go over repairs with you and not steer you into getting something you don’t need. Excellent commitment skills, keeps you up to date on repairs. He goes out of his way to make you feel special. For an example after doing a repair to my mom’s car he did a full inside car detail. She was pleasantly surprised about his craftsmanship of his auto work and on top of that detailing her car! She was impressed. She stopped by to say hi to Dien. Even though she didn’t need any repair work, she mentioned that he genuinely cared and asked how she was doing. He cares about people. They are not just customers to him. He builds a good relationship with his customers. When my uncle was in a car accident I called Dien. First thing he asked was if everyone was okay. You can hear it in his voice and his mannerism that he genuinely cares. My father, uncle and mom have gone to Dien to get their car repair done. I would recommend him to others.
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November 2020 by Peter Chan
Got into a car accident. Took my car to ATC Autobody for repairs. No hassle or headaches. Easy to work with.
Great quality service and the staff is really friendly. I tell all my friends and family to take their car to ATC autobody now for any car repairs
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November 2020 by Juanita Chereck
They accepted our car that had been in an accident and had a branded title. They provided us copies of the auto before and after tear down for insurance adjuster to evaluate damage. The insurance company considered the car a total loss. ATC allowed me to view the car and gather my belongings after the insurance company notified me so we were not charged for additional storage. They worked well with our insurance company as well.
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November 2020 by Tony Gable
I have now used this company multiple times in the past year, once to have tint applied to my new Tesla, the second to have minor body work done after someone backed into my parked car. In both experiences, not only was the estimate better than others, but the quality of care Dien and his team applied to my car, and level of communication throughout the process was top notch and unmatched from prior experiences with other auto body shops. Dien (the owner and operator) and his team will even go above and beyond to provide white glove services as they picked my car up from my house, transported to the shop and returned it to my house once finished. I don’t know if this is standard service, so please don’t expect this, but nonetheless it left me impressed.
In retrospect, it’s clear to me, after touring facility that the service I was provided was not one-off. When coming in for a tinting estimate after looking them up on Google, I toured the facility and found it was clean and organized, staff was polite, Dien was down to earth and proud of the work they did. During this tour I saw that large local dealerships, national car sharing companies, and owners of some of the most elite cars (e.g. Lamborghini’s, Ferrari’s, etc.) in Portland leverage this company’s services. This would not be the case if there wasn’t consistency in excellent quality and service.
I’ll definitely be using this company for all of my Autobody needs, from aesthetic enhancements to Autobody repair. I highly recommend you check them out!
