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April 2024 by Liang Wei
I rented a u-haul truck for 24 hours. The lady was trying to charge me for an extra day by entering the returning time for additional 1 hour and 1 min. I had to contact U-Haul to show proof of photo that the truck was returned within 24 hours. Dishonest. Truck was filthy inside. Otherwise good location.
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March 2024 by Nevada Jones
I originally rented this unit to store many of my late spouse's personal effects that I didn't know what to do with while I moved around and built a new life. I visited the unit periodically to sort through things and winnow down the collection to the things most sentimentally and biographically important. Over the ten years I had this unit with A-1 Storage, the security was top-notch, the facility was always clean, and the staff were kind and helpful on those rare occasions when I had to ask them anything. A-1 Storage provided me a great service and I'm thankful.
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February 2024 by Anthony Violante
Holly is great and went out of her way to ensure that I had a good experience and got the right unit. I highly recommend this place based solely on her customer service.
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February 2024 by Jason Miller
two and a half years with no problems. clean and well kept with clear communication. Holly was always very helpful to me.
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February 2024 by Madeline Moeller
Fantastic customer service and very affordable rates. I really love that they are open later than most storage units. Holly is an angel, she worked closely with me to find the best options possible.
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January 2024 by dana holton
Holly is amazing!! She gives the best customer service and really cares about the people that she is helping. I highly recommend this company and especially Holly! She makes this company stand out from any other storage company I have ever worked with!
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January 2024 by samuel watkins
Wow I really didn’t expect such a pleasant experience. I saw this as a chore I needed to check off my list. I believe I talked to Holly and she was so sweet and helped me find a unit that worked great for me. I have nothing but positive things to say.
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January 2024 by Todd Anthony
I've been renting a storage unit from A-1 Self Storage for quite a number of years now and have found them to always be very professional and responsive.Today, I had to rent a second unit and Holly, who has only worked there since November, was extremely knowledgable and helpful. The whole process took less than an hour.I'd highly recommend A-1 Self Storage for anyone in the Portland area looking for some storage space.
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January 2024 by Jasmine Hiatt
I rented two units at separate times from A-1 over the span of about four years.I absolutely loved doing business with this place. The way the head hancho did business had a small town family business kind of feel, in the middle of a big city. I had a living arrangement for a while that I would work during the day, then come straight to the unit when I got off work and grab my bag and tent and go to my little campsite in a secluded forest area to sleep, wake up n pack, then stop by the unit in the morning to drop my sleeping bag and tent and backpack off and take public transit to work. wasn't the most convenient arrangement but at the time I was very thankful to A1 for not minding me coming by twice a day or more every day like that. That was about the only thing I could do while houseless and without a car trying to work hard labor and get ahead, it's harder than folks think just because of a lot of practical and logistical inconveniences, but I did it still and A1 made it lots easier. When it was the heatwave in 2021 that got up to 115 I had nowhere to go and I was out there walking all day, the only place I could think to go was the storage building, and I went and sat in there and it was quite a relief. Very cool compared to the outside where my head felt like it was going to explode and my eyes felt like they were getting ready to pop out too. Never felt heat like that in my life. I must have stayed in there for 5 hours just sitting by my locker and reading my book. I have a lot of random happy memories at this place and I'm going to miss it. I'm moving down to New Orleans where I'm a local musician, maybe I'll write a song about my adventures with A-1 storage.
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September 2023 by Fern Young
Fred was super nice, funny, and made the experience of renting a truck actually enjoyable. It was one of the first times I’ve ever had a truly positive and memorable experience at U-haul. Thanks!
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January 2023 by Justin Beynon
Overall, my experience here was ok. They do the best with what they have and fill a niche in the market and the ladies running the place were nice, no problem there. My main problem is the building itself is very old (definitely not temperature controlled) and very difficult to load in and out of (especially if you have big/heavy/cumbersome or many items and boxes). It was obviously not designed as a storage building originally but rather a warehouse where semi trailers used to back in to unload their product at first floor level as you will see the remnants of trailer bumpers where you park on Main street. You, on the other hand, will have to load in from the outside at street level and push all your items up a steep ramp, all the while exposed to the elements. I hope you like loading a truck in the rain. At the new Extra Space storage down the street you drive into the building and load in from the inside.Security here seems sketch as well because the main gate to the outside doesn't auto close (because you load from the outside) so if the guy before or after you forgets to close the main gate after he leaves, well, the whole building is completely open and the neighborhood is riddled with homeless and thieves. Here at A1 they REQUIRE mandatory insurance and they charge you I think about $15/month which tells you the faith they have in their security here. At Extra space you have to enter a code at the main outside gate, again at the elevator sliding door and then again at the elevator itself and you only have access to your own floor: much MUCH more secure. And Extra Space does NOT require insurance.I think this place is fine if you just need to store inexpensive/low value items for a short term (I stored maybe $2,000 worth of stuff for about 2 weeks while I found a new apartment). Extra space has a one month free special that I would also recommend for short term (I already used that in September). A1 is cheaper than other storage units long term so that's a pro if you're looking for cheapest storage but if you have highly valuable stuff I would definitely go with a more secure, modern facility that's easier to load in and out of.
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June 2022 by Kev Van
Our storage unit on the second floor was broken into. Someone cut the door open and stole everything that was of value and A-1 Self Storage did nothing about it except offer to move us into another unit. They would not review the cameras to help us prosecute and did not cooperate when we filed a police report. I was yelled at harassed on several occasions by the homeless people they have camping out front and coming in and out of the building at all hours of the day. You and your stuff are not safe here! I would NEVER recommend this place to anyone
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June 2022 by Mass Media
So far so good and some of the most accommodating staff I have experienced at any business in Portland.
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May 2022 by ROSCOE HERRERA
Very nice place to keep your stuff safe and clean...
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February 2022 by Luke M.
I just moved in to A1 self storage 2 weeks ago. They called and e-mailed me saying that there was a fire on the sidewalk outside their building. A propane tank exploded due to a homeless camp. I have not noticed much homeless in this area. I am VERY happy that they told me about this, there was no damage to any units or any of my stuff. However, the fact that they informed people speaks very highly of this company. The last storage place I was at did not inform their customers when units were broken in to. A1 also has per unit alarming which is a great security feature!
