24 Hour Fitness

Most Recent Comments

• December 2023 by Alexander Jones
  Edit: I did contact 24 hour fitness through the method in their reply and after weeks, they never responded or contacted me back. Its all just a front to show they care which they dont.Go to any other gym or any other 24 hour fitness. I am disgusted by how we were treated. Hundreds of dollars stolen from our account and manager (Lorraine I believe) said go ahead and take us to small claims court after were were told by 2 other employees that the refund request had already been submitted and processed. They are lying and trying to steal from you.
• December 2023 by Jackson Doty
  I gave up my planet fitness for this membership and am starting to regret it. Every time I am here the locker room floors are covered in balls of lint, hair, debris, mud and random trash. It doesn’t feel like it meets basic levels of cleanliness. Forgot to mention that there are often no wipes or disinfectant.I blame the company for not paying their workers enough and doing checks on their cleanliness levels.Also they close way too early. How can they name themselves 24 hour fitness when they close at 8? Also if you’re closed, doesn’t that mean you’re cleaning? Doesn’t look like itThe machines work well and they have all that I need so that’s nice. Front staff is nice too
• December 2023 by SLPA Jennings
  My son was turned away when he tried to come into this location. He was told that there is an outstanding balance on the account. Upon checking account online, it showed a zero dollar balance. I texted a screenshot of this to the representative I was speaking to and she was very rude and maintained that we had an outstanding balance despite the proof we provided. I was very sick and could hardly talk when I was speaking with her and she said “why don’t you come down here and show me your bank statements?”. This is an absolutely unacceptable way to interact with a client. She stated that she was the manager and the general manager, and would not allow the issue be escalated to a superior. Therefore, I reached out to the corporate office already to file a grievance and asked that her behavior with clients be investigated to avoid other people having this experience with her.
• December 2023 by Tim Dugan
  Gym itself is pretty good, and has decent equipment but definitely be weary leaving things in your locker. Someone had to have been watching me and cut my lock after leaving the locker room and stole my wallet, keys, and in turn my truck. Guy at the front desk thought it had to be a member so I’m hoping the police followed up.
• October 2023 by Stephanie Lara
  Worst experience ever. I was being harassed by one of the regulars. I told the manager and they seemed apathetic to my experience. It is unfortunate because there aren’t that many gyms on the NE Portland side of town. I will be going to one of the more expensive gyms in hope to find a better environment. It is sad 24 hour fitness doesn’t take harassment seriously. I didn’t feel safe doing my workout or walking to me car.
• September 2023 by Ej Avendano
  I wanted to take a minute to say how great the customer service I received from ASM David G. There was an issue that had me pause/cancel my membership.He took the time to explain the issue that was caused by a different club. Was able to resolve the issue and activate my membership asap. For someone in sales, I do appreciate the time he tool to help me.Also quick note. Angelina is also amazing, friendly and a joy to talk to.
• September 2023 by Brianna Howarth
  I've been a member of this gym for just under 2 years. I chose this gym for its location because it's a 15-minute walk from my home. The gym is also right next to a bus stop and a light rail station, and it has a parking garage with free 2-hour parking. The staff are friendly and helpful, creating a welcoming and positive environment. Equipment is decent: lots of cardio equipment, 3 training power cages with space for deadlifting, 3 bench presses, most machines, a turf area, a large room for classes and when classes aren't happening, space to workout or stretch; 2 small cable setups along with a larger one.The MOST NOTABLE NEGATIVE about this gym is the FILTH and LACK OF CLEANLINESS. Machines and equipment have layers of dust, debris, and grime. The floors are covered with dust bunnies and debris. The bathrooms are nasty. It's evident that the gym is not being cleaned regularly, if at all.The gym is also NOT WELL TAKEN CARE OF. Pins for machines are missing, rendering workout equipment unusable. Machines often remain broken for weeks, if not months. Machines are also so worn that on some you cannot even see what weight you're pushing. The general atmosphere of the gym is that the folks who own and manage it, don't care about it. For most of my time here, there weren't enough 10-, 5-, and 2.5- pound plates to go around. And it stayed like that for nearly a year....which speaks to a larger theme at this gym: neglect.
• September 2023 by James Hartenfeld
  I bought a year for 24 Hour because of the mall 205 location, but right after I purchased it they shut that location down. 24 Hour Fitness snagged about 400 dollars from me without offering a close location to exercise. The manager here did nothing to help me out, so I'm just waiting for it to expire so I can pay a better gym. What a huge bummer, do not support this business.
• August 2023 by Tony Baker
  First, let me say that the staff at this location has been unfailingly courteous and helpful. They are definitely the bright spot of my gym going experience.Unfortunately, were it not for the fact that this gym is the closest to my home, I would never go.LACK OF EQUIPMENT: If you use barbells, you can expect to spend a good 5-10 extra minutes hunting for 2.5 and 5 lb plates, as those are in pathetically short supply. As a corollary to that shortage, you can expect your sets to be interrupted at least once by fellow plate hunters asking to use your smaller plates.OVERCROWDING: For whatever reason, this gym has enormous attendance among young high schoolers, who often show up in pajamas and huddle in groups around precious equipment (see above) others are waiting for. I have nothing against high schoolers working out, but there are limits. This is especially problematic when such a group is occupying one of the only three squat racks that serve this location, where it's not uncommon to see 100+ members in attendance, even during off hours. If you want to use a rack, you can sometimes wait up to 15 minutes. I suspect the overcrowding is in part caused by the membership fee reductions, which in turn was likely triggered by the national chain's bankruptcy in recent years. Well, you're getting what you pay for, I suppose.LACK OF AC IN THE SUMMER: I only noticed this recently, so it may be another cost cutting measure. But things get dire on the cardio deck, which occupies the top floor and suffers from the combined pressures of hot air flowing upwards and the late afternoon sun beaming in through the glass windows, which cover nearly the entire floor to ceiling area of the west-facing wall. There is a large, industrial fan, but it doesn't seem to do much. If there is AC, it is similarly ineffective.I've been to other 24 locations in the Portland metro, and things aren't nearly this bad. I hope to see improvements.
• August 2023 by Brian Samore
  I find the staff at Hollywood 24 hour fitness here in Portland to be super friendly and always willing to be helpful. Laurie, the general manager, is easily the nicest management person we’ve had in our 20 years of being members at this gym. She does everything she can to make me and my family feel comfortable and supported. Great attitude. I love coming to this gym.
• August 2023 by Heidi Storm Samore
  I’ve been a member for 20+ years and enjoy the staff, management (currently exceptional) and overall vibe of this location. Enjoy the classes and facilities which are kept in great condition… folks here are awesome.
• August 2023 by Heidi S.
  I have been a 24 Hour Fitness member for 2 decades and my children were literally raised here. I love seeing the friendly staff when I arrive and the management team is very responsive to recommendations and issues. Enjoy the equipment, classes and my kids love the gym for volleyball and basketball. Folks of all ages and backgrounds mingle in good spirit - really cool.
• August 2023 by Helen Burns
  Had a appointment with Angelica, she was not. Guy at desk took over was very rudeTold us we couldn't have ourPass, then relented to one day pass which we didn't after all. Left us standing long time by customer service with our telling us he was done. He relented and told us we couldGo self exercise in pool, which he knew the pool was being used by lap swimming, so that was a bust, hot tub was down for maintenance. He said he didn't have to follow our confirmation, cause corporate was not in his data base, so he doesn't have to follow what dictated on line. ( Definitely in wrong position not customer focus are friendly at all and condescending
• July 2023 by Mallory Copeland
  I wish I had listened to the reviews before joining, one of the grossest gyms I’ve ever been in. The weight room smells musty and mildewy. The lap pool is greenish. There aren’t nearly enough sanitizing stations to use to wipe down machines - most people weren’t wiping down. The convenience of location isn’t worth the smell.
• July 2023 by Michaela Garcia
  There's a common theme here, and it's that the general manager is one of the greatest downfalls of this gym.I was on my final day of a guest pass and as I walked in the gym was mulling over my options for membership signup, there is a yearlong deal going on that is heavily promoted. As I was checking in there was some type of tech issue and none of the members arriving were able to check in either. When the front desk employee requested the assistance of their general manager, Laurie, there were immediately met with negative comments, condescending remarks, and quite frankly just straight belittlement. I was absolutely appalled at the way she spoke to her employees in general, but even worse in the presence of the clients. The tone and the manner in which she spoke to the members asking for assistance, as well as myself as a prospective member, was equally negative. The 5 minute interaction with Laurie eliminated any desire I have of returning to this gym or giving them my money.Another review said it perfectly: "She's rude, disrespectful, unappreciative of her employees hard work, she's tries to make her employees look and feel incompetent. She really needs to go.????" - A gym will improve in condition when it is properly run by someone who knows how to treat their hard working employees and their paying customers.