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September 2023 by This Guy P.
Based on my experience of going here literally 10 years, I can confidently say they are severely understaffed.
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July 2023 by Jesse M.
I guess it's true. Home Depot is just as bad as those people who steal from them. My boss made a 4 board order 24 hours in advance, I arrived to be directed to an EMPTY loading dock. Where I waited 20 mins quietly. At that point I went around back to be told to go back around front, then I was told there was no order. Then I was told it was missing. The whole time I was refused to actually go get the 4 boards myself. I called corporate, to have them do nothing. That's where we are, if these stores cannot employ people who will work,why use them at all? All my purchases from now on will be online, and from small buisness. These corporate stores need to be out of buisness. They have lost the only reason they are around in the first place. They hire people that know nothing of construction, time frames, etc etc etc. And what's worse they don't even attempt to make things right. Buy online from small businesses and see the way your treated for an extra few dollars. My order should've been fully refunded as you are employing a guy that refuses to do his job. I call corporate and absolutely nothing... no wonder people are picking you folks out to rob. You employ folks who just don't care.
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July 2023 by Jane D.
I love this Home Depot! I come here more than I need to just bc I like being here. I love their garden dept and their selection of bird feeders and planters and indoor plants as well. The only thing I'd change is the lighting section, to make all the bulbs constant and not flashing. It nearly gave me a seizure in that section w different hues of lights and flashing ones too. Otherwise it's a great place! Much calmer than their competitor store on the north side of town.
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January 2023 by Will S.
What a joke. Unfortunately this review won't change a thing..... but definitely still leaving it. I order a shower kit.... It comes not only with the incorrect specs but completely broken. Its delivered to my house this way so obviously I need them to come pick it up. Well "that's going to cost you $80" for them to pick up the broken product they delivered. I now have no shower and get punished for Home Depots mistake. If a mom and pop company can afford to fix things like this for "free" then a company the size of Home Depot should be able to as well.
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October 2022 by Michelle C.
This place is a sham! And if you ever have a problem no one will ever answer the phone it is very annoying! We purchased a refrigerator here it came in and we picked it up several weeks ago, as we live in California and our closest Home Depot is in Phoenix Oregon. My husband received a call two days ago saying our refrigerator just came in and if we don't pick it up within five days they will charge our credit card a fee for restocking. We do not want to be charged because we already picked up our items several weeks ago! We have literally been trying to call the store for three days and are always on hold and then when the phone finally starts ringing no one ever picks up it will ring 50 times no one ever answers the phone! This is so annoying and very very unprofessional! We are not going to drive 50 miles to tell them this in person! I cannot believe the customer service will never ever answer the phone so unprofessional it's absolutely ridiculous! They better not charge us a restocking fee! Why do you have a phone number if you will never answer the call very very very unprofessional will hesitate to ever order anything again from Home Depot! Be aware if you have a problem they will never ever address it you have to show up in person!
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October 2022 by Maureen Demuth
The online order I placed in August has been a NIGHTMARE!!! Not only has Home Depot charged my credit card numerous times, the order has consistently been delayed. They back out the charge, only to have it appear again. The order was cancelled, but they continue to charge my credit card over and over. I have spent Thousands of dollars with this company, but NO more. I’m done with their BS!!! I will never spend a dollar in their store again.
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October 2022 by Amey G.
If your forklift driver wants to use a forklift to put items on my trailer, and I let him know that the boards should be 12' and my trailer is 12' and so they should fit... and when he can't put the boards on straight because there is a railing on my trailer, instead of blaming the choice I made for him to place them in straight he should have suggested that because his forklift skills sucked and he didn't know how to lean his forks he should have just unbanded the load and manually put it in my trailer. If my pin breaks on my trailer gate I will be coming back and getting the cost for the pin repair from your location. If you don't think your skills can tackle the job you've been asked to do, be honest and just put in a little bit of manual labor, don't blame the customer for your f******. I will not be doing a pick up order again.. As a matter of fact I will probably go back to Lowe's. I will not be doing a pick up order again. As a matter of fact I will probably go back to Lowe's.
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June 2022 by Audrey S.
Most of the staff here seem to be pretty friendly and helpful; I was asked if I needed help a few minutes after entering, then accurately directed to what I needed. The gentleman cutting lumber helped me out promptly and efficiently and even discounted my cuts. All that said, checkout was very wierd. The cashier's name was Isidro, and I don't know if he was having an off day or what, but talk about off-putting! He was standing in his lane, and I asked him if I could check out there, and he said yes...then just stood there blocking the lane and stared at me? After an awkward silence that was altogether waaaaaaay too long he asked me how I was doing, and I said "I'm well, and yourself?" And he replied "good", then asked me if I wanted to check out...like I thought we covered this already? He finally moved and I pushed my cart into the lane but he got back in my way and started scanning the items in my cart with a portable hand scanner I hadn't realized that he'd had, not saying a thing. I held a piece of framing out for him so he could get at the barcode, and he literally swatted it away like I was being annoying. The rest of the transaction was done in complete silence, and was exceedingly awkward. Looking at my receipt it seems he missed some of the lumber I got...oh well, at least the bizarre experience came with a discount, I guess? I'd come back in the future, but I might skip Isidro's lane :/
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June 2022 by Georgianne H.
We went to the home depot in Phoenix Oregon today, June 24, 2022. My husband wanted to get some premium foil tape to seal air spaces around air ducts. When we first went in, he rush ahead of me to get a cart since, I have trouble walking without hang on to something. He got a cart from someone in the parking lot since none were available in the store. He told the man Roger at customer service there were no carts. The rudest man I have ever heard. I know they are all at the other end of the store! Mylanta, there are more elderly people waiting for carts! Strike one for the old Ball game. Strike two comes when he asks another employee which aisle the tape is on. He sent him back to the aisle where paint is. The wrong aisle. Strike 2. Then he asks the lady there where it would be. She at least gets a ball since she said aisle 34, she was off by one! It was aisle 35. So we had probably the worst ever experience with people who are supposed to be there to serve customers. They have only self service for normal customers, and it is very difficult to use their machines. My husband got that and we talked to another lady who worked at the store and ssh3 said she would report Roger for us, but she is just another employee so they would not take it to heart. I say strike 3 for Home Depot in Phoenix Oregon!
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June 2022 by Callie Equitz
DO NOT RECOMMEND The Home Depot !!!!! We are remodeling our whole kitchen. I ordered all cabinets on 4/8/22. Received a call on 5/11/22 that all cabinets arrived to our local store and they would have it delivered 5/13/22. We had our WHOLE kitchen removed to be ready because they said it was at our local store. Never showed up. I called to be informed that they LOST all of It. Had to be reordered. Next date was 5/27/22. Never showed up. Next date given was 6/2/22. Never showed up. Spoke to our local home depot very upset to have no kitchen and 2 kids. They ended up giving us a sink on a base to try to shut me up for a while which ended up being completely broken. Next date 6/4/22. Never showed up. Called upset. Was asked to only email and not call office anymore. Next date given 6/15/22. Just got off the phone with corporate office to be informed it got pushed to 7/2/22. I have asked multiple times to be contacted by someone higher up in corporate and have not received a call. WILL NEVER PURCHASE FROM THEM AGAIN. Want to get this out there in hopes to help someone else out on thinking again before having to go through the same situation. Thank you The Home Depot for letting us down.
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May 2022 by Tom Silver
Bad Treatment and disrespect from Phoenix Home Depot (F-) Home Depot Phoenix Oregon sales rep and door installer treated myself and my wife like crap. I was buying a Security Door to be installed by Home Depot’s installer named Alex. The sales rep for Home Depot is named Stacy and she is in the door department. I paid $40 dollars for the installer Alex come to our home to measure for the door to be installed. First time, he cancelled. When he did come out, I was not home so my wife let him come in and do the measurements. The total price for the install and security door was around $2600. We decided to install the door on the outside of the room facing our back yard. My wife and I went to Home Depot on May 15th 2022 (Sunday). When we met Stacy, she was rude, and none professional. We wanted to have a re-measurement so she texted Alex. His message back was taken as kind of a threat to us. Alex stated in a strong negative text to us. He said that if we measured the area, he would not guarantee the work and installation and the mistake would be our fault. After 30 minutes going back and forth with Stacy only wanted up to sign the contract and pay for the door, my wife had enough and told her that “we will not be spoken to in such a rude, inconsiderate way.” All I wanted was to have the door installer to re-measure the area to insure a proper installation. Stacy the Phoenix door sales lady phoned me at 9am May 18th 2022 stating to me that Home Depot refuses to install the security door and refuses to sell us the door! That’s nuts. She wasted our time, spoke down to us, and the installer was a complete j*** to us. This is the worst experience I have ever had when wanting to purchase a door. Home Depot Phoenix Oregon store number 8557 Gets a F- for customer service. The sales people could use training in customer curtesy and communication. Really terrible experience!!!! Thanks for refusing to sell us a security screen door. I am sure Lowes will treat us better.
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May 2022 by Larry J.
This is the worst Home Depot I've ever been to. Not helpful, not friendly, not willing to do what is advertised on their website. Will definitely stay away from this one.
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May 2022 by Kristin J.
After shopping around, I found Caroline in the kitchen design department, and I have been nothing but pleased. Caroline thought of details I had overlooked and demonstrated her expertise and knowledge throughout. Then, I got a discount which saved me almost the cost of the countertops. The e tire design team is great about answering questions and helping my renovation project go smoothly. 10 out of 10 !
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April 2022 by Lisa B.
Today I had my new barbecue grill delivered. Unfortunately the company that was delivering it, which was outside of the normal Home Depot Delivery service, I decided to just drop it off on my porch instead of knocking on my door where I could direct them to the back of my house where the gate to my patio is and there aren't any stairs. I have a dolly and I brought it outside to see if I could even Scooch it over onto the dolly, mind you I am 58 years old and recovering from a broken elbow and the BBQ weighed 125 pounds. I called your store and connected with the manager on shift and his name was Scott. He was very short staffed today, but somehow he managed to find two guys that came over to my house and just carried it into my back patio for me. Scott you saved the day and I am very grateful. Lisa
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February 2022 by Steven W. Adams
Again?!! No more Veteran’s discount?
That’s ok. I don’t mind at all driving to Lowes. At least they appreciate me more than my money.