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September 2023 by jas ev
Temp sensor replaced, swelled coolant hose, and EGR flex pipe recall, replaced . Quick and easy.
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September 2023 by Bolor Bayaraa
Needed parts to pick up on Saturday and waited at parts counter for 40 min and no one showed up
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August 2023 by Mike Benson
I went in one morning couple of months ago to ask a question about an issue I was having. Randy in service could not confirm what I thought it was, and then said this…”we have time to look at it now, if you would like”. Right? I’ve never heard those words said like that. Anyway they diagnosed the actual problem in less than 2 hours. Air compressor head leaking air into cooling system, the part had to be overnighted. When the part showed up tech got right back on it and sent me down the roadGreat group of people, I highly recommend JGP Medford, OR
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August 2023 by Christian Shute
Awesome people. Great selection of different things like seats.
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January 2023 by Ron Fritts
Went in to get a couple air lines fixed and had them clearly marked with some red tape and they said they fixed them both but only fixed one and now I have a worse leak!!
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December 2022 by Ion Mura
In our experience, Jackson group will look for any opportunity to evade the responsibility of standing behind their work, so we will avoid getting our trucks to them.Here are details on our experience:1. We replaced a self-adjusting clutch and flywheel in July at Jackson Group Peterbilt2. In September driver was complaining about clutch issues, so we took it to a shop, they checked and saw that flywheel is too far away, and installed a shim to try to help it, but it didn't do any good or bad and advised we replace the clutch and flywheel, so after they found out that we replaced it recently they advised we go back to the shop that installed it in the first place (it was 2000 mi away from Jackson)3. So we took it to another dealer 30 miles from this shop, they inspected it and found nothing wrong with it, and couldn't adjust it since its self-adjusting4. drove 300 miles and took it to another dealer to look at it, and they said the clutch linkage was improperly installed, so the clutch and flywheel are ruined and have to be replaced.Addressed this with the shop manager at Jackson, and they blamed the shop that installed the shim did something with the clutch linkage - but this is not true because:1. we had the issue in the first place before going to that shop2. another dealer inspected it 30 mi after this shop and said he saw no issues with it3. shim can't damage the clutch, especially in such a short distance, and they didn't do any other work, they advised we replace the clutchEverybody can do his own conclusions, but we won't take chances with them again.
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July 2022 by James Rumble
For the first time in my life, they were fairly quick.
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May 2022 by Michele Delp
Thank gosh there was a Peterbilt dealership nearby when my truck broke and the wonderful tow truck driver brought me there and he backed it up like a champ my truck and trailer all in one I went in gave the Peterbilt guys my keys and they said all right we'll take care of it so I really appreciate that and the place was really clean and nice they let you bring your puppy inside and everything thanks guys
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April 2022 by Thomas Cole
Great place and good people, service was awesome.
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January 2022 by PROUD TRUCKER
Love this place amazing peeps took exit 24 all they way to PETRO FUEL STATION and make right on to peterbilt dealership they guys are open untill mid for parts.
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July 2021 by Courtney Talley
This place is garbage supper unprofessional management
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June 2021 by Robert Reed
Left truck here for 9 days out of list of 4 items to be fixed under warranty only 2 done and I wanted the 25000 mile service done and was not
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May 2021 by western truck and tractor repair
Bought a reman cylinder head from them for 6,000.00 dollars. Head is cracked allowing compression gas into the fuel system, after numerous phone calls by the owner they finally agreed to replace the head, but now we get to do 30 hours of labor and more downtime because Paccar has no quality control on their reman parts. Every procedure in the service manual and torque specs were followed verbatim, they want to force you to bring it to them, so when they do it they can make a story up and charge you twice. No one in this country does the right thing anymore, just another example of what this place has become, it's all about the bottom line.
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April 2021 by Donald Wilson
Came out to talk to me then and we talked about dog and said would be back ignored me not very professional
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February 2021 by Kraig Cochran
Don't like the place people are nice but dsu peterbilt is and always has been a rip off joint.
