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February 2024 by Fidel Garcia
Excellent service
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January 2024 by Elvis C.
Worse U-Haul experience ever.! I bought the insurance. A rock hit the front windshield. When I returned the truck, they said you bought the insurance. You're good to go. 3 hours later they deducted $395.00 out of my account without any notice. I BOUGHT THE INSURANCE!!!!!!! My wife called to ask what's going on, only to be laughed at! I went down to talk to them, the manager she said the windshield was broke from the inside. NOT TRUE & does NOT MATTER. I BOUGHT THE INSURANCE!!! I have been calling U-Haul headquarters and the aerial manager in Oregon city and I've gotten nothing but a runaround from Trevor and Kyle these people do not return your calls. They do not give a crap about there customers. My opinion somebody is trying to embezzle some money here or trying to get a feather in their cap, or they are just REALLY CRAPY PEOPLE this money is mine and I want it back $395. THIS IS THEFT! I will be retaining a LAWER IN MONDAY.! The broken windshield right after it happened driving through the ice storm in Spokane. I am in the far left-hand lane heavy traffic as you can see! I want my money BACK!
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May 2023 by Brandi Shafer
I reserved a pickup truck, and when I got there, they told me they didn't have any, even though there were 2 on the lot. Then they, of course, upgraded me to a bigger truck than I needed. Then, to top it off, I had to pay for an extra 12 miles because I needed to move stuff in Oregon City. So I had the extra mileage for the lot to OC and then back to the lot to turn it in. I will NEVER use U haul again.
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May 2023 by Mel
The old bat who answers the phone is rude and lazy, doesn’t help with anything
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November 2022 by Thomas Lemaire
I was called 30 minutes prior to my pick up time was advised the equipment was not available. I was offered an upgraded equipment at same cost and I approved. When I arrived the only person who could handle the transaction was not available. I clerk at the store got her on the phone and I was told the equipment was not available and implied no other options were available thus leaving me with the feeling of being stranded. So much for a GUARANTEED RESERVATION. I told here the reservation was made well enough in advance to make sure they had the requested equipment. She gave the age old excuse that the had been short on staff. Just an excuse and a failure to provide proper customer service. I will not trust this location to "EVER" have the proper equipment on hand when a GUARANTEED reservation is made. I will not recommend this U-HAUL location to anyone
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September 2022 by Jonny Liem (UncoChinn)
Super easy to rent! The online site is a bit difficult but the ease of rental is 10/10!This location, you can fill up before bringing it back, right at the gas station! Convenient. They even told me to just leave it at the pump and they would take it from there! Talk about service!
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May 2022 by Jay D.
Really crappy truck rental experience. The simple looking blonde haired lady was clueless. The truck we rented was not in that great of mechanical shape. The U-Haul phone app was a PITA.
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February 2022 by Jamerz Y- for
Staff was phenomenal My experience here was so much nicer than the u-haul down in California Where I picked up the truck and trailer
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January 2022 by Randolph Slama
U-Haul rental can be difficult. However, not at this one. Friendly service ?
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September 2021 by Van Harvey
They are pretty fast. You come in to rent a truck and out in a few minutes.
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December 2020 by Mark Richards
Great people customet service greaaat
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December 2020 by Chris Reavis
They are very easy to deal with and fast... I was a little concerned after reading negative reviews. I had ZERO issues booking online and picking up there. The staff was busy, as it's a gas station too, but I was in and out of there in 15 minutes. They said please, thank you and have a safe trip. They didn't push any upsells. I had to also do a same-day rental and they were incredibly easy to deal with on that too.
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November 2020 by Beetle Guice
I went in looking to a uhaul blanket yo purchase which I purchased in the past. The guy told me hes been there for 3 years and that they dont sell them. Pretty much calling me a liar? He was super rude and no customer service skills.
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August 2020 by Keith C
Quick check out and in. Nice people there.
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July 2020 by Thane Hubbard
Left my Stihl 026 chainsaw to be repaired in January. Came back 6-7 months later to pick up after forgetting I had left it there. Called after 3 months, they told me it would be $300 for a simple carb cleaning. They told me when trying to pick it up that I had abandoned it. It was a very nice chainsaw that I had taken there before to have serviced. They never called me telling me to come pick it up. First experience was a great one. They in effect stole my chainsaw that I used to help make a living. I hope everyone that needs equipment serviced there doesn't get ripped off like I did. Very poor customer service. If I could use no stars, I certainly would.
