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July 2024 by Bryana Nesbitt
The Rite Aid in the Oregon City Shopping Center have the best employees. Nowadays people need to feel safe, the staff at this location provide a pleasant and peaceful environment. I feel comfortable shopping here, and I have fun too. These employees are so kind and helpful.
Thanks for the great service.
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July 2024 by Shannon Hope
I might as well get my prescriptions from somewhere else. I understand it's difficult to get people to work at the pharmacy. I gave them my ID and medical card. They took 10 minutes to get back to me, then sent the receipt where I have to sign my name. I did. They still have my ID and medical card. I ask "what's going on? Can I get my prescription and my stuff back? I sent you everything that you asked." Finally hearing from them "okay I'll give back your ID and medical card and prescription." Took them what felt like another 10 minutes to receive my prescription and my information back. Not a fun experience. I just wanted my prescription and to be on my way. Not wait like 20 to 30 minutes. It's a pharmacy drive thru, supposed to be fast and efficient. Not anymore these days.
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May 2024 by Dan Nelson
Very poor service in the pharmacy. No one waiting on customer. Over 30 minute wait to get my medication. Just poor service
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May 2024 by J
I started avoiding going to this rite aid to buy my lotions and stuff I need for my braces because the cashiers wont stop pushing their member sign up. Having to continuously say NO because the man behind the register doesn't take the first no as an answer. The dude behind the register needs to learn no means no, not ask again in a different way or start naming the objects in the customers hand that can be discounted.
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May 2024 by Kronan Hoffman
I will never refill at this pharmacy ever again. I had not taken my medication in 2 days and I needed it that day and the pharmacy refused to give me my prescription because my driver's license has expired. I had to ask another lady in the store to go get my prescription for me and I gave her $20 for being so kind. Today I went and refilled at Fred Meyer and had the prescription refilled no questions asked they did not require a driver's license let alone would they refused to give me a medication that I was prescribed and am required to take for medical reasons. This pharmacy is out of line and completely uncalled for. There's probably a reason why you guys are going bankrupt and its policies like this and or customer service that is absolutely terrible.
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March 2024 by Rodney “Thom” Parham
Disgusting store, terribly managed, overprice, closed bathrooms because I guess they hate the homeless more than they respect customers.
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March 2024 by Sara S.
worst customer service in the industry!! do not go here if you can avoid it at all cost, please!! they are horrible! so freaking rude, short, hang up on you and snotty. so incredibly rude it alters my day after the horrible interaction .....
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February 2024 by Judi Bradley
I won't be returning to get my prescriptions here. I've picked up 3 times and each time there has been an issue. The technician at the counter was snappy, very rushed, and slightly rude. There was a mix up with an order my doctor made a d even though I asked the technician and the pharmacist to clarify with me it turned out to be wrong and cost me $75. I'm looking for a new pharmacy.
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January 2024 by Kathy Spain
drive thru pharmacy has been great!
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January 2024 by Michael Zuniga
Rite Aid staff ae friendly and kind... but so ovrworked
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December 2023 by Andromeda Glenn
If you're on any expensive meds be aware that they will sometimes just not fill them until you call and ask if they got the prescription. it's ridiculous, I've been on a specific medication for years, gotten it from this same pharmacy every month, and somehow I go through an ordeal every few months because they've found some new way to mess up.
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December 2023 by mindy st.john
If I could give zero stars I would. I NEVER leave bad reviews but this one is necessary. This pharmacy has zero customer service skill. I moved to the area and didn’t know where to get my prescriptions filled. This was close so I called ahead to see what was necessary to get my prescription’s filled. I sent my friend to drop off the prescriptions. The pharmacy calls me to tell me that until someone comes to show ID they will not even begin to fill them. I fell down a flight of cement stairs hitting my head repeatedly all the way down. I have a major concussion. I am black and blue from head to toe. I am not supposed to drive. I’m so dizzy walking makes me nauseous. The rude lady talks over me and is talking to me like I am a child. I explained to her the circumstances asked could they please fill the prescriptions so that if I have to go there it would be once. Nope. That’s not possible. So I get here show my ID and she says it will be over a hour. So I am now sitting in my car in horrible pain, throwing up from the dizziness and the concussion waiting for prescriptions. The lady is rude combative and has zero empathy in situations where she has the ability to make the appropriate accommodations to help sick and injured people. I will NEVER EVER use this pharmacy again.
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December 2023 by Kayla Nguyen
Gonna go back to my old pharmacy. The people working here are rude for no reason almost EVERYTIME I come in. Their customer service skills are lacking, badly. They stare at you like you’re a burden and look awfully unhappy to be there. I get it- work sucks. But today was the last straw. It was the pharmacist that is an Asian woman with her hair split down the middle. The tech was nice but she was awful, I waited about 5 minutes in the drive through and thought maybe they didn’t hear me press it the first time. The pharmacist came over with a stern look and said “WE ARE AWARE YOU ARE HERE, WE ARE BUSY!”I’m a very patient person, and all I needed was for them to wave at me to let me know they’d help me when they’re done assisting another customer. That’s how it’s always been at every other pharmacy. When she came back to counsel me, she side eyed me and basically just grunted when I told her I don’t have any questions. A simple “thank you for waiting, we will be with you shortly” would have sufficed, but instead lashed out on me for no reason. Never coming here again.(Sunday 11/5)
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December 2023 by Molly Warlick
I have never in my life gone to a worst pharmacy. I work in healthcare, I know how people should be treated and it’s absolutely not how this team treats people. I have had a problem every time I’ve gone! I’ve called my prescriptions in before hand, was given a time that they would be ready just to get there and have to wait over an hour because they weren’t ready! Then I get attitude and get told they’re shot staffed, welcome to life after covid. Everywhere is short staffed! It’s not an excuse. The male employee hands me 3 prescriptions and when I ask what the third one was because I only had two he looked and me and said, “I don’t know you tell me what it is.” WHAT!?! I look at the name on the bottle and it wasn’t even me. Then he tells me I owe 20 dollars even though I’m on OHP and I don’t have a copay’s I tried explaining it multiple times, I gave them my insurance information multiple times. Nothing seemed to matter. I finally just paid the money so I could go home. I am an incredibly patient person, but having problems every single month is absolutely unacceptable. Especially the HIPPA violation of giving me someone else’s meds.
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November 2023 by Zara H.
Literally the worst pharmacy . No customer service, don't answer the phone, take forever to do their job. Every time my prescription gets sent here they take an entire day to fill it, have you wait in line for insanely long amounts of time just to be turned away because it's still not ready by the time it was promised. They don't even start working on ur prescription until you arrive. They don't care, they are slow , constantly making mistakes and holding everyone up for hours. Do not go here for anything you will be sick and miserable in line and have to take multiple trips to finally get your medicine .
