“Working with Karen Pierce was an absolute joy. She was so helpful with navigating the complicated process of financing a home. Our loan process was unconventional and therefore much less straightforward as a normal loan. All the way throughout, karen worked tirelessly to make sure we were approved. She thought outside of the box, was extremely communicative, and answered all of our questions no matter how simple. I would highly recommend her services.”
“I have been going to TurnKey for my refi needs for years. Always fast and easy. Any obstacles that arise are walked through and overcome by their excellent customer service. Will continue working with them in the future and recommend them as well!”
“Very poor experience trying to refinance a new car. Due diligence wasn’t done even though I provided all the information and stated this was a new car that I hadn’t received yet that I would be refinancing. Wasn’t told that registration would be required to refinance with them until after they had already hard pulled my credit with their refinancing application. Can’t go through with the application even with my current lienholder provided a temporary registration card while I’m waiting for the actual registration to come in from the dmv. Application is expiring before I receive the registration. Now my credit score is 40 points lower due to the hard pulls and reapplying won’t give me the same rate as before.
Edited to 4 stars. Was given the wrong information again that I would have to reapply at a higher rate. Luckily after speaking again to the original rep, they found I was able to push it through because my registration came just in time and my initial credit pull had a separate expiration date from the actual application allowing for it be used again for reapplying at the same initial rate. A bit rocky but everything seems to be working out.”
“Tammy and her team (Bonnie and Caryn, especially!) were a tremendous help during the purchase of our first home. They were so helpful that I barely felt like I needed to lift a finger. They were quick to respond and extremely helpful during the entire lending process. Thank you, Tammy and team!”