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February 2024 by Mchael Bender
Slowest drive through of any banks I've dealt with. They made an error with my request and now I have to be WITHOUT money till I can go in on Monday and get my money back that they STOLE!
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January 2024 by Maria Isabel Fermin
In my opinion, it seemed very bad for a worker who denied me an account statement because according to her I was not on the account and that she would also charge me for giving me the statement of my own account and told me that it would be easier if I I don't look for myself on my cell phone. I understand that as a client one has to be respected but this lady really made me feel very bad because I kindly told her what I needed.
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October 2023 by Serge Y
Absolutely terrible bank branch! Absolutely not professional staff. You will never solve your problem here.
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October 2023 by Serge Y.
Absolutely terrible bank branch! Absolutely not professional staff. You will never solve your problem here.
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July 2023 by Nathan Joyce
I found it to be quite pleasant, when I had to travel to Ontario‘s branch to get a safety deposit box. I had to fill out paperwork with two other people and load off the merchandise into the safety deposit box. The three women that helped us were so friendly and nice, and they really cared, and did a thorough job for us. I highly recommend this bank.
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July 2023 by Katt Bush
Okay, so I don't bank with US Bank, but I do have a credit card with them. But that's not what this review is for. This review is for this location. I came in there to get some dollar bills into coins as the institution in Ontario doesn't allow you to take in bills. Came in, and the staff was very, very nice and helpful. They had no issues with changing the bills out like another credit union did in town. Thank you again. At least I know for future I can come here to get change, and I will also let anyone know that needs to get bills into coins for the institution since their coin machine isn't always working there.
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February 2023 by Lori St Peter
Always helpful
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December 2022 by Nicki Cunningham
I just opened an account and I deposited $25. Very friendly, been back a few times. I had to order a heated hose desperately, and knowing I would NSF, I had to do it..so when I went in to pay I only owed 20. $ and they didn't charge me for NSF. That was cool
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June 2022 by Maggs 2248
I have banked with US Bank for years. Always had great service when living in Eureka, Ca. Since moving to Ontario, Or. the service is horrible. No local customer service. They never answer the phone. Today, I have a question about depositing a large inheritance check and there is no one to answer a simple question! This has been the case in the past. I will be looking for another bank with CS. Time to quit blaming poor CS on Covid.
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May 2022 by Darrel Pierce
It's great I have been banking there for over 22 years.
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April 2022 by Nomad Grappler
Between the Nampa Idaho, seaside Oregon, and Ontario Oregon branches I have had some of the worst services I have experienced with banking. I include the other branches cause it shows a pattern across the company and how the modern banking system doesn't work for American workers any more.
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April 2022 by Curtis M.
Went in to withdraw 20 from my account cause I forgot my wallet and my car was out of gas. Got told they can't give me my money but the older gentlemen said he could give a 20. 5/5 old man 0/5 us bank.
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November 2021 by Joseph Scott
I understand when places are busy but the older lady in there is a j*** I didn't say a word about waiting in live over 30 minutes but she just assumed I was upset and was very rude to me. Plus they charge $7 to cash there own checks. Not surprised by a China owned back tho. This branch is failing for sure.
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May 2021 by Michelle Y. Walker
Google maps shows that they are closed, but I need to open a new bank account, so I just called the branch. Twice. It rang and rang, and no one answered, and finally the "Welcome to Verizon" message came on, telling me that my call could not be completed. Not sure if they are open or not, but they don't answer their phone, so I'm going to try Umpqua. Sorry, the last thing I need is crummy customer service BEFORE I even open the account. Pretty good indicator that it's just going to get worse.
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February 2021 by Brian Soriano
The worst most disrespectful bank I have ever dealt with. This place will steal your money and make you jump through hoops to get it back. The sassy little Indian girl is the worst most conniving human being I have ever encountered. I would avoid this branch at all costs. It’s run by malicious criminals. I will definitely be filing a complaint with the Federal Reserve.
