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February 2024 by matthew hughes
The staff is amazing and super friendly. I see all the bad reviews but the pharmacy really tries as hard as they can.
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December 2023 by James Reedy
1st trip, find out they stop working from 1:30 - 2:00. 2nd trip find out they don't have it ready and they "just got it in a voice-mail." Her prescription was written before Noon morons! Now I have to make a 3rd trip. I don't really care what you say about your business but getting my prescription has sucked every since I had to stop getting it at BiMart. Rite Aid sucks. They charge too much. You'd be better off using the expediency of Walmart. Even though I don't like going there this is my official boycott of RiteAid and it's oppression. And now, feel the wrath of my tiny review!
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September 2023 by Wanda Martin
I'm diabetic and have a prescription for alcohol pads to use with my blood sugar monitor. I have asked repeatedly for them to please provide them and each time my request is ignored. I have had the prescription for well over a year and not even one time have I been able to get any from the pharmacy. I even checked with my provider to make sure my insurance covered them and still the pharmacy hasn't provided them.
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August 2023 by Kandace
Very efficient and friendly staff. Alot of the items are on sale. Fast checkout both in the store and the pharmacy. I love the rewards program using my phone number at the checkout.
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July 2023 by Branden Cassity
Worst pharmacy I've ever been to. Treat you like dirt. Run....
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July 2023 by Daniel Kanawyer
Clean store with good staff. Store no longer carry’s Thrifty Brand Ice Cream due since freezer broke about a year ago and was repaired but never restocked. Thrifty brand ice cream was one of the main reasons we liked to stop in this store. I now rarely go there because it’s no longer in stock.
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June 2023 by Bryon R.
Its a Rite Aid. What more do you want? They are all the same. The Pharmacy people are very professional.
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June 2023 by Jordan Dionne
They’re ok… not the best, but not super terrible either.Update a year later: I have learned over the years of being a customer here that filling prescriptions at the Ontario location is more often than not a big headache, a prolonged process, and like pulling teeth. The customer service from most of the technicians is just terrible. I understand they deal with a lot of different personalities but I’ve also worked customer service for many years in a variety of work fields and I have never treated anyone disrespectful or copped an attitude at them (especially when they’re not even giving me a hard time). I’d love to see positive customer service being implemented and practiced within this Rite-Aid location. Sick people come to pharmacies as an attempt to feel better (hence picking prescriptions up)…. A smile and nice calm voice can really change someone’s day for the better. And if it doesn’t, try it on the next person! Customers don’t understand what the staff deal with, but the staff also don’t understand the struggles and full health complications that the customers are living with. If a customer says “thank you, have a nice day”… it’s probably better to just say “you’re welcome”, or “you too” rather than making an annoyed sound and hanging up. To the tech that is having a horrible day… I truly hope your day gets better, and I hope you’re surrounded by positive co workers and customers that can provide you with peace and happiness.
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April 2023 by Kurt Hayes
This particular pharmacy displays a staggering level of incompetence. They cannot provide basic services with consistency and professionalism. They cannot solve simple problems and allow their services to fail due to the simplest of problems. Negative 5 stars would appropriate feedback. The store should be closed until competent management can hired.
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January 2023 by Mez
I came to Riteaid to buy NyQuil & the person asked me for my date of birth & I told her I didn’t want to give that information out and she said “well we have to know that you’re over 18.” (why didn’t she just ask to see my drivers license like a store would if I were purchasing cigarettes or alcohol). The other cashier said “it’s Oregon law.” I told her no thank you and walked out. So I then went over to Walmart & purchased the NyQuil and no one asked to see my ID and I was on my way and i was a satisfied customer. Come on Riteaid, please work on your customer service.
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October 2022 by Justin Wright
Second worst customer service Ontario oregon was put on hold for 5 minutes the first time before they hung up on me then the second time was on hold for 15 minutes before they hung up on me then 3 minutes again before they hung up on me. This is happening at at both riteaids the other one is in grants pass oregon if I could I would give no stars.
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September 2022 by Fireria “Fire” Tee
this store is wonderful to come to because you can choose to go in or do a drive up& the people are really very helpful! i hope you find them as kind as we do.
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July 2022 by Josie Daniel
Rite aid has been my drug store for many years I have had nothing but good experience here no complaints what's so ever
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April 2022 by Tina Bonadiman
Great store and service. Friendly staff and wonderful Pharmacy staff also. Lately the store inventory has been less than optimum but it's a supply chain problem no doubt. They always have what I need and seasonal offerings are great also.
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January 2022 by Claudia Eldredge
As a former employee to Rite Aid Pharmacy, I understand what the employees are currently going through. With Bi Mart closing down and receiving half of their patients all of a sudden, and the mandate that you HAVE to have the COVID immunizations in order to continue working for Rite Aid they had lost some of their staff. Being down to 4 people to fill 600+ perscriptions a day and still get time with family, also, the shortages of medications throughout the US, they are working themselves into the ground. They are doing the BEST that they can. Not everyone wants to get immunized. And I have to say THE MAIN REASON I no longer work there is due to the rude and non-understanding people who come in who so mean and harsh that they cause the workers to cry. Please, be nice and try to understand that the Pharmacy workers are doing everything they can to fill all perscriptions as fast as they can!!!
