-
July 2023 by J L.
When I took my Edge in for warranty work it was suppose to take a couple of hours. I dropped it off that morning, called after luch to see if it was done. Was told it would be done by closing. Arrived 10 min before they closed. My Edge was sitting in the same spot I parked it. Called them to see if my car was ready. They said we are working on it right now. I said so its in the bay? He said yes. I said really, because I am sitting in front of it right now. Its exactly where I left it this morning. He told me they were going to finish it that night and I could pick it up in the morning. It was ready after noon the next day. My next experience was having them repair damage a lady did backing into my front end. While getting a bid, they were frantically trying to find a customer's car they lost. Plus they told me it wasn't the first time. That should have been my que to leave. After the work was completed and I picked my car up, it was blowing hot air and my outside temperature guage said it was -40 outside. It was 103 degrees that day. I turned around and went back. They tried to tell me my sensor must have just failed on the way home. I pointed out it was fine when I brought it in and they worked on my front bumper exaxtly where its located. We sat in their office for 3 hours while they checked it out. They said it did fail but they would replace it for free. I had to leave it there so service could get a sensor over. Next day they called and told me my airfilter was also really dirty so they replaced it for free. I had a really hard time believing it was. 3 days later, its blowing hot air again and its reading -41 again. I called but nobody answered the phone or called me back. So I complained to Ford. We decided to check the sensor ourselves. It was unplugged. It wasn't replaced as they told us. So we pulled out the airfilter. Pounded it on the ground and there was a small pile of dirt. It wasn't a new filter either. Ford wanted us to contact the service manager at the dealership. They wouldn't let me talk to him. I was told I had to talk to the autobody shop. I told her I was told service replaced the filter and sensor. She even tried to tell me that "new" filter had that much dirt because theres so much dirt in the air, its common for them to be filty after 3 days. She also said they didn't do my warranty two years earlier. It was in 2017. Hello, my Edge is a 2018. That was my Ford Fusion's records. I then called the autobody shop. Got the answering machine, again. A week later, they left me a message. Said their phone have been acting up and still were so I may or may not reach them. I think not. I am done with this dealership. I would never let them touch another one of my vehicles again, let alone buy one from them.
-
May 2023 by Teresa T.
I want to commend Matt Newberry from Service at Ontario Auto Ranch. I took my car to a local business to have the battery replaced. After installation I was told on trying to take air filter housing off to get to battery, they found the screws over tightened and one was stripped and someone else had to have done it. I said never worked on as I have had my 2013 Ford Escape since brand new in 2013 and only oil filters, air filters and tires replaced has been done. They said not factory battery. I said wrong, I've always had the vehicle and it's original. I then went to Ontario Auto Ranch and Matt examined and had me videotape that only screw stripped was one the other business did, one other screw scratched from using wrong tool to try to remove; they did not reattach the cover over the intake to the air filter, nor did they plug the sensor to the air filter back in. Matt wrote me an estimate to repair with description of incomplete work. I took to the business and they are going to make it right. Thanks a million MATT for your invaluable service.
-
March 2023 by Jonathan G.
So it's been a year and it hasn't broken down at all I still have to put oil in it but that isn't a huge deal right now so I give it 3 stars
-
February 2023 by Alisia H.
If I could give them zero or negative stars I would. DO NOT use their service department! We dropped our vehicle off in November for them to look at it for some issues we were having. They charged us over $600 for them to tell us what they "think" the issue is, but they won't know whether or not it is the actual problem until they replace something that may or may not be the problem. We've since spoken to another mechanic who said he can diagnose the real issue so there is only one fix, not multiple guess-fixes. They held onto our vehicle for over 2 1/2 months and did nothing with it-they kept telling us things were on back order, then would contradict themselves the next time we spoke to them that they just ordered it-even though it was supposedly on backorder the last time we spoke, or that they were waiting for our extended warranty to respond-even though every time we talked to the warranty company they were quick to respond to us. We never got straight truthful answers. There was only one person who knew what was going on with our vehicle and he wouldn't call to give us updates. We would have to call him but he was often off work for vacations, illnesses, and days off (which is understandable to an extent-but why weren't there notes in the system so anyone could have given answers?). He would then take days to get back to us because he had "other customers to deal with" (also understandable, but for 2 1/2 months this was his excuse-how busy can he really be that in an 8 hour shift he couldn't give us a 5 minute update phone call???). This place is untrustworthy and I will never again take a vehicle to this company. Prior to this I bought a vehicle from them and was happy with the transaction, but I will be taking my business elsewhere next time I need a vehicle or anything done with it.
-
July 2022 by Robin S.
Really mad that the service dept. has you make an appt. to hold your spot in line to have your car looked at . They say, bring your car in your appt time is this time . I brought my car in and then they don't even look at it . When I called they said the time to bring your car in is only to hold you spot . They said they have 24- 48 once they give you a time to bring it in. That's not even working on it . This is a crazy way to do business . I will never go back to this place . Who has time to give their car up for this long . When you make an appt. and set a time your car should be looked at then . I shouldn't be told I have 12 people ahead of me once I make an appt.
-
February 2022 by Steve W.
I took in a 2002 Ford excursion 7.3 in November for the pats system not reading the key. I would call the service dept asking about this rig for months. They would lie to me saying they did not have my number ect. So 3 months later 2-15-22 I CALL Ontario Ford told them to buttin the rig up cause I was having it towed to anouther shop they gave me a 1500 dollar bill for litterly doing nothing or fixing anything ( I would have been better off letting my 4 year old daughter work on the truck!! Would have been cheaper ) Ontario Ford was trying to order new ecm and pcm. I decided to have the rig towed to 208 diesel and they had the vehicle running and driving in 30 minutes. They programed the key and ordered a new spare key that connects with the pats system. I will never buy anouther rig or have one serviced at Ontario Ford. I will drive the extra 30 minutes and take all my vehicles to 208 diesel
