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December 2023 by Jace Eyre
My experience with Joe and his business was very pleasant. He's very knowledgeable and demonstrated that people still do good, honest work. If you need work done and worry about being in good hands, look no further.
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November 2023 by Bill Reynolds
These guys are amazing. When you have an emergency, everyone expects theirs to be top priority. Took about 3 weeks for the entire job to be completed but it didn't interrupt us as we have a 2nd bathroom. They were at the house when they could while still handling other emergencies. Kenny and Andrew were awesome. Polite, friendly and always cleaned up after themselves. I was in contact with the owner several times during the job. Always received a call back to answer my questions. I'd recommend 5 Star to anyone needing their service.Thanks guysServices: Mold mitigation
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August 2023 by Mike Rhamey
So far so good. This job will take about 2 weeks but as it is now they are doing a great job. Just as their name says I give them 5 stars.
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July 2022 by Jordan Gross
TLDR; owner quit part way through the job after not being upfront with us about the process.We woke up one morning to a pipe burst. Kenny from 5 Star came right out, assessed the damage and dried out the space. Kenny was fantastic and we felt like we were in great hands.A few days later both Kenny and the owner, Joe, came out. Joe planned to send in guys to pull up flooring and take out the damaged cabinets. He sent Marcus who was very helpful and let us know everything they did for the day and we'd hear more soon.The only other correspondence we got from Joe, without us having to reach out, was an email with links to vanities from Home Depot. He said to chose one in stock and they could come out the next week to install.At this point our insurance sent out an adjuster who wrote up an estimate for damages and sent us money.Having received money with a detailed list of how much we were given for each item we were told by insurance to go ahead and order supplies. Since Joe had only mentioned vanities we purchased those. My husband emailed Joe we had vanities.Joe then informed us that purchasing materials was his job and that by us purchasing them we had cut his ability to make profit.Oops! We were not familiar with this process, it seemed we made a mistake. We sent Joe all the information from insurance, he talked to our insurance agent and said we were good to move forward.We went weeks without information.I texted Joe to find out where we were going. We had the vanities that we were told could be installed quickly and it had been several weeks without any progress.Joe had been out of town and assured me he would get his guys together when he was back. Trying to be proactive I asked about flooring and who they worked with so that we could pick floors and order. We still hadn't even discussed flooring at a month into the process. He gave me their information and the flooring was ordered that day. The flooring company didn't bill me but said they would submit their information to Joe as was typical.When my husband reached out again after another week of no information, Joe responded that since we had taken over as "general contractor" by ordering materials we had cut him out of the loop and profit. He said he would send us his bill that day and wished us best luck on the project.We were astounded. We had 2 bathrooms torn apart, waiting to be repaired and we certainly didn't feel like we had taken over the job. Confused, I called him right away. I apologized that there had been a misunderstanding and explained that because we never received communication from Joe as to how the process should look we were relying on the information we received from our insurance company. I asked for better communication so that we were involved and knew what was going on.No more communication came. After discussing the matter with my insurance it was clear we had no choice but to change companies part way through the job.It had been 5 weeks with very little planning or communication, our only bathrooms were torn apart, and Joe's lack of patience for our intial mistake was enough.Joe was unhappy he was left "out of the loop" in dealing with insurance but we feel he was keeping us out of the loop by not explaining the process to us and trying to bypass the homeowner to work straight with insurance. It seems he was finished working with us after we bought vanities which would explain why he stopped communicating. We were completely in the dark and because of our confusion we bought something and unknowingly stepped on Joe's toes. It was an honest mistake.We switched to another company and within the first 15 minutes of talking to their owner we already had a better understanding of the process than after 5 weeks with 5 Star.Better communication and up front information on the process could have made this a very different experience. I can only assume the company was overwhelmed and Joe needed something off his plate. It's unfortunate for all that this went sideways.Service: Wate
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March 2022 by Colt Byrd
Professional employees that care about the job they do!Service: Water damage-related cleanup & repair
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September 2021 by Nice Try
quickly took care of deceased animal under our house.
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July 2021 by Michael S.
Don't walk, run. Owner charges for ridiculous high bid and wont even bid job if he knows you are getting a second bid
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May 2021 by Chet Thorson
Responded very quickly to our emergency.
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December 2020 by Tom Schaffer Marine
Great job, got on it asap thanks Joe
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November 2020 by Chmi C
Watch your pocket book! This company over charges for services that they don't even provide, and try to bill for repairs that either don't need to be done, or are not completed. They bill from their estimate, not from actual work done. After comparing what they did versus what they were trying to charge for, I discovered several thousand dollars in charges that were fictitious. If it is a insurance claim, do not let your insurance company pay them directly. Have the insurance company issue payment to you and then scrutinize everything... that's the only way I was able to dispute these bogus charges. There are also several things that I had to fix, after they said they had repaired it, but in fact they did not complete the job. i.e. staining wood, filling holes in the wall that they drilled, replacing electrical outlets, etc. Buyer beware.
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November 2020 by Chmi C.
Watch your pocket book! This company over charges for services that they don't even provide, and try to bill for repairs that either don't need to be done, or are not completed. They bill from their estimate, not from actual work done. After comparing what they did versus what they were trying to charge me for, I discovered over several thousand dollars in charges that were fictitious. If it is a insurance claim, do not let your insurance company pay them directly. Have the insurance company issue payment to you and then scrutinize everything... that's the only way I was able to dispute these bogus charges. There are also several things that I had to fix, after they said they had repaired it, but in fact they did not complete the job. i.e. staining wood, filling holes in the wall that they drilled, replacing electrical outlets, etc. Buyer beware.
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December 2019 by Liz R
I want to give a big Thank You to the company 5 Star Disaster Services.A while back one of my foster care homes in ontario needed some costly repairs in our downstairs bathroom.I called and the team came out that same day to give me an estimate for the repairs. The guys were awesome and after they found out about the wonderful work being done in this home for foster kids in our community, the company decided to do the work for free that same day!The team worked quickly and professionally to get the job done! This company really cares about people in our community. Again, thank you so much for the excellent work done right!
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August 2019 by Jeri E.
I was very happy with Kenny and his workers when they worked on my parents house. Very kind and caring, HOWEVER, I am very unimpressed with the treatment I received from MIKE. My parents both suffer from dementia and when this job began I made everyone aware that in order for this job to take place I would need to be called. All went accordingly until it was time for the carpet install. Installers came 2 different times without my knowledge and were turned away by my Mom When I addressed the issue with MIKE he treated me like a piece of crap!! He told.me that the installers came from Nampa and couldn't be expected to call me. Installers arrived this morning. I apologized to them for wasting their time and was made aware that no they arent from Nampa. The main guy lives 2 blocks from my Moms house!!
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September 2018 by Terri Webster
So clear back in February, I flooded my kitchen... not on purpose mind you it just happened... the guys from five star came to my house right away, and helped me out.. we got off on a little bit of a rough start cause I didn’t know anything about anything... the guys were all very professional and so kind and helpful ... they answered all my questions not just once but several times till I was able to understand what and how things went... in all I got a new kitchen carpets and flooring just like I wanted. Thank you so very much 5 Star you guys all Rock..
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September 2018 by Pamela Gerdes
They took so many short cuts in fixing our house after our flood. Low grade carpet that constantly snagging, didn't finish staining wood on downstairs ceiling , didn't seal bathroom floors, didnt put plug, towel racks etc covers back and didn't screw in air conditioning pipes that just fell and almost hit my son. These are just a few of the shortcuts. Very low quality work
