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February 2024 by HazelTheRabbit
Had my neutral safety switch replaced. Afterwards, my high beams wouldn't turn off. This issue was not present before taking it to them. They refused to fix their mistake and wanted to fix it for 600 bucks. I took my car over to another mechanic, and they fixed it for free.Prior, I had a BMW with an engine issue, I paid over 3000 dollars for them to fix it over multiple instances when the issue wasnt fixed, and the issue was never resolved. That car is now dead.I feel scammed. I'm never giving this shop by business again. Buyer beware. They may sucker you too.
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January 2024 by cinderella4798
I called last week with an issue with my vehicle, spoke with Brittney and she was so helpful. She actually helped me fix my car over the phone. I know that if I have any problems in the future I will be bringing them to Dowdys.
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January 2024 by DAVID SMITH
Usually have a positive experience here but this last time not so much! Made an appointment a week ahead and dropped vehicle off , 5 hours later had to call to see if they were done only to find they hadn't even started,( problem with another car), called 2 hours later, since no one would call me, to find they just started but would be done by closing! Then one hour later was called because they got the wrong part, so now had to wait till next day! This is our only vehicle, left stranded had to call other places we had appointments to reschedule!! What upsets me the most,A, had appointment so you would expect it to be worked on then, B, no one took the time to call us, we had to call!! We have been coming here for 5 years but now rethinking about ever having work done here again! Was happy that manager apologized and gave small discount but still this should not have happened in first place!
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January 2024 by David Barron, Hypnotist
Good job! ? ? ? ? ?
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January 2024 by Ronald Selkow
As stated in another review, "I have found my shop for life!". Very pleasant experience. Kind, courteous, and knowledgeable staff. Would definitely refer to my friends and family. Honest and genuine. Brittney and Nick are such a pleasure to work with.
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January 2024 by MJ Goat
Thought I give this business a chance since the majority of the reviews were positive. I called and shared what was going on with my vehicle and they said to bring it in and they could look at it and diagnose it. I dropped it off mid morning and checked back around 2:30 and they said they were busy and couldn’t work it in. No problem. I completely understand the week before Christmas it’s probably crazy and staff is short. I was told they would pull it in first thing next day so I agreed to leave it overnight. Next morning , I didn’t hear from them so I called around noon. The lady told me they had an issue with a vehicle stuck in lift but they were about to pull in and she would call me back after lunch. It’s 3:30pm, and no word so I get a ride up there and guy tells me they hadn’t had time to pull it inI get it, you’re slammed but at least be up front and not waste 2 days of me waiting around for nothing. The perfect example of over promising and under delivering! I didn’t fuss there and just told them I’ll take the truck. However, I don’t want to waste your time so don’t waste mine. Hopefully, more training will benefit this company.
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January 2024 by Dan Criswell
Got in quickly and they finished early. Brittany in the office was pleasant and efficient.
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November 2023 by John Mc
Great job! They took care of our situation. Would highly recommend.
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November 2023 by George Roth
The service was fast and well done. They were very easy to work with. Communication was wonderful. It is great to know that service with a smile. at reasonable prices is still available. We will be using their services in the future should the need arise. We will gladly recommend them to our friends.
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November 2023 by Shane Tippets
Dowdy's Ontario really came through for me and my dad, who is driving my heavily modified BMW from Oregon to Nebraska for me. About 40mi out from Ontario the front air suspension gave out. Dowdy's was able to get front struts in and sort out the rear air system so my dad could be back on the road in about 24 hrs. Very grateful for Nick and the team out there!Services: Steering & suspension repair
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September 2023 by Jeannie Schmidt
I am super impressed with these guys. I had had horrible experiences at a 2 different auto repair shops and was pretty leery about trying another but I’m so glad I listened to the reviews and went with Dowdy’s. They have wonderful customer service. Joey explained what the issue was and how much it would cost before they started the repair, which I really appreciated. He told about a few other issues that should be taken care of in the near future and didn’t pressure me at all. I called them on Friday, they agreed to squeeze me in on Monday and my car was ready Monday afternoon. They are courteous, knowledgeable and best of all truthful with fair prices. Thank you guys so very much for saving me from a blown motor!! I cannot say enough about how great they are!!
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September 2023 by Ty Curtis
Once again these guys took excellent care of me. They get me in fast and do a fantastic job. I won’t go anywhere else.Service: Auto maintenance
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July 2023 by BL Dinicola
This place is really amazing. My car was shutting down every mile with reduce engine power, they were able to fix it and fix my thermostat now my car has air conditioning this hot summer. And there oil change price is quite cheap compared to other places. Highly recommend this place
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July 2023 by Lacey Grove
Nick and Joey were extremely helpful and really went above and beyond. They got my vehicle in on short notice and they were able to replace the brakes within a reasonable timeframe. These guys definitely know what they’re doing!Service: Brakes
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July 2023 by Nick Vannoy
So, it was good and bad. Customer service was great, they all had good attitudes and got the job done for what I needed and repair on my vehicle was good and no issues.The bad...i had recently detailed my vehicle and I cleaned and wiped down all the door frames and everything...i can only guess someone sneezed into their hand and wiped a lot of snot and boogers all over the door frame of my vehicle which I did not appreciate and I do know for a fact it was not there prior to me bringing my vehicle there.That wasnt that big a deal since it was easy to clean off...however...the mechanic that did the repair on my vehicle left a 16" prybar and a wrench on top on my engine...I drove for 2 hours...on the interstate and started to hear a rattle under my hood and stopped on the side of the road which is when I discovered they tools just laying ontop of my engine..This could have potentially caused my vehicle damage, destruction or even a bad accident..I actually stopped for the night after that because i was honestly dumbfounded and extremely angry that this was just left behind and the hood closed...my vehicle was also driven around to test it out after repair and parked in the parking lot for me...yet the tools were still there several hours later until I heard them...under the hood.I was only passing through the area and had a bad heater hose fitting that needed replaced, repair was good and customer service but as for the other things...dont think I would be a return customer after this experience anytime in the future..Service: Engine repair