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July 2024 by Madison McGee
My phone was NOT sending text messages, EVERYTHING else worked, I started a new job and NEED my phone, I called customer service 5 times and they did not solve my problem SOOO I went into the store and CHRIS apologized and did not let me leave until my problem was fixed. THANKS CHRIS!!
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July 2024 by Austin Hanshew
Chris handled business very well, he got me set up with a new phone in no time and was very friendly.
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July 2024 by Kathie Harryman Lighty
When in to see about upgrading my phone. The gentlemen wasn't helpful. Stated they had no promonital phones,check other stores or go buy phone at Best Buy and bring it back and he would activate for phone. Have been with Metro close to 10 years and even if this store is by my house I will go to different store for phone.
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April 2024 by Micheal
Metro has some of the best service that I've ever gotten. Not only is the product good, the employees are super helpful and polite. I will say though that the thing preventing five stars is the fact that the website is a little convoluted, and there is no way to check how much longer until I have to pay my bill again without calling in to them.
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April 2024 by Celeste Roland
Representatives were unprofessional, cursing and complaining about phone customers, talking to each other about computer system issues, and talking down about the products I came in to discuss. Offering to help people with the problems he made them discuss openly in front of all customers. Loudly talking about the phone I was as trying to get a SIM card for being a poor purchase choice while I was at the desk.
Was charged 35$ for a 10$ sim card and left without the phone functional. Was refused a refund for phone activation and transfer fees.
Went home and had the phone activated in 10 minutes myself. Called customer service and hours into the ordeal they offered the oi nly solution was to go in the store and get them to make a call to resolve the issuel.
W T F
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March 2024 by Amy S
Your service is garbage, just absolute junk. I regret ever giving you people a dime. I hope a class action lawsuit can be initiated soon.
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March 2024 by Joseph Sands
Great customer service and best rates and plans
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February 2024 by Amy Semler
Your service is garbage, just absolute junk. I regret ever giving you people a dime. I hope a class action lawsuit can be initiated soon.
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February 2024 by Chaya Mushka Mishulovin
When I called to ask a question, they hung up on me
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November 2023 by Lindsey Rasmusson
Worst experience ever they would not help me they yelled at my mother disrespected me. don't go to this when the lack of help and disrespectful people.
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September 2023 by Mark Smith
The highly unintelligent girl who uses the job as day care for her child attempted to tell me that the power input on the power bank purchase was the same as the power output. She then proceeded to rudely explain to me that because the power bank was down to half of it's available power supply that this was why it would not charge my phone. Unfortunately, no matter how bad you want to be right you can't make that make sense. All this knowing I was stranded with no power on my phone to get out of Gladstone. Not only is this the prime example of horrible customer service or absence of basic human morals there is a serious lack of education and professionalism happening in this building. It would not surprise me that this will lead to inevitable store closure and requires a serious look from upper management.P.S. as best as I can tell this is the same employee that was referenced five days ago in a different review regarding horrible customer service. It would be unwise for management to continue to allow this behavior
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September 2023 by vee Renee
So I went in to get a free phone and pay the normal 60 dollar plan when I was informed that of I switched over it would still cost me 200 dollars out the door. $ 20 activation fee $ 10 dollar sim card. And taxes which they didn't state how much that would be. Plus the monthly plan which they stated that you can not leave the store without paying the highest plan which is 70 dollars. This isn't told to you on the commercial or any where in their store. So their is officially no where you can go get a phone for a low price and no contract in oregon. Thats not it. They also don't allow you to buy a phone and have it unlocked. No matter if you paid in full they still keep it locked for 6 months. Completely ridiculous. So im done with metropcs and thats that. You don't even have decent phones. If you drop them one time the screen cracks. I have a phone from airtalk wireless galaxy s9 threw itnfrom a 3rd story hotel window and the screen it Completely unharmed. Metro phones wouldn't last that test. So please people I'm here to state go somewhere else. They aren't worth it and they don't have any good service. Sorry metro
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September 2023 by Stanley Spankler
Latino female salesperson very rude and not welling to do customer service help. Attitude is only here for SALES!Being in retail for over 20 years. I would never treat my customers that way.
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September 2023 by Marco Chapo
Shelly was very kind
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August 2023 by sue tyler
Super friendly staff
