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February 2024 by Silvia Pulmano
Took my watch in for a battery replacement. They were fast efficient and most of all friendly.
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February 2024 by Sandra M.
My boyfriend got me a beautiful amyethist ring for Valentine's. He gave it to me the night before, it needed resized. They told him he could bring it in Valentine's morning and they could resize it that same day. It was done a little after lunch. They did a fantastic job not a seam at all. Could never tell it was sized up. Thank Jurgens. I can wear it on my date tonight.
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December 2023 by Marisol B.
Super expensive. This place will take advantage of you. Changing the batteries for car-keys cost $80+ when the batteries are less than 20! Tf!
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December 2023 by Echo Charlie
Outstanding service and professionalism! After having a terrible experience with another jeweler in town, I called Jurgens while overseas and sent my fiancée in to have her ring sized. Carl promptly got it done in less than an hour, made sure the fit was perfect and that my fiancée was happy with it. We took care of it over the phone and my fiancée never even heard a price. That's how you run a business!
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November 2023 by Leslie K. Johnson
These people are horrible. I brought in some very expensive jewelry (with appraisals) to them to see if they would buy the pieces. They are all custom high end pieces. Jurgens offered me $2,600 total for them!!! I didn't expect the total appraised price, but that? People, the mark up on jewelry is HUGE. Don't get deceived by these people. Go somewhere else.
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June 2023 by Nathan King
Always great service here fast friendly
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May 2023 by Kaye Mac
If I could give any lower than a one I would have. These people are shysters in my opinion. They sold me a ring for $3,600 and I asked them to appraise it and they appraised it with their "in-house"(LOL) appraiser for $3,600 and something in my spirit said they were lying so I took it halfway across the country to where friend lives and guess what? A professional appraiser that has her own business not associated with a sham jewelry store appraised it at 1800 and I almost collapsed. I called and the man named Carl said he would talk to the owner. I asked him why would they do that to me and he said well "everybody sees something a little different" in a ring! LOL so a 6-year-old kid would see something different in the ring than a professional appraiser I suppose! What a joke and they had the GALLl and lack of respect to even call me back and it's been over a month! Bring your business elsewhere unless you want to get an item that's worth half of what you're paying for!.
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April 2023 by Kathleen M.
Never buy a ring at this place they are shysters in my opinion. The ring that I purchased I had appraised by their in-house, joke!, Appraiser who appraised it for only 1800 which is half of what I paid. Surprise surprise! My instincts were right again. So I asked Carl who answered the phone and would not give me the owner to speak with but he promised that he would call back and I've been waiting over a month and no call. I asked him why would they appraise a ring for half its value and he said quote well everyone see something a little different! LOL so I guess that means a 6 year old and a professional appraiser who spent years learning this stuff and spent thousands of dollars on her equipment is equivalent to a 6-year-old who just looks at something and says hey I guess it's worth this much! They would not work with me they would not give me the money back that I'm due or even part of it or would they call me back and I called them today and guess what it goes right to voicemail at 11:00 in the morning when they're open and I called 10 times. If you want value for a ring or any other jewelry please do yourself a favor go to a pawn shop.p
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April 2023 by Kristie S.
Wow! What a horrible example of customer service!! I had a custom job done to fashion my 2ct marquis diamond from my wedding ring (widowed) into a stud for my already pierced ear. White gold. The back stopped being functional within a month, however I had already left the country and had no recourse. And then COVID happened. I have now just returned after 3 years, and went into this establishment, speaking to the very man who did the work, only to be told that they would not replace the back at their expense because it had been too long. RIDICULOUS!!I will NEVER return. And I don't think anyone else should.
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February 2023 by JESSIE PIZZOLA
Amy is amazing!! She just pierced my daughter's ears and did an amazing job of making her feel comfortable and understand the process and what to expect. High quality, very professional.I highly recommend Jurgen's!!!
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January 2023 by Badmojo Diccheeze
Please excuse the name ^^^^I have called and looked around in Coos Bay/ Florence/ Eugene and other areas to have my daughters ears done. So many businesses turned me down due to lack of my child being able to “consent”.I Took my one year old daughter in today to have her ears pierced at Jurgens Jewelry! The lady who helped and did the piercing was wonderful! She was patient, and had me double check the lineup multiple times before I agreed it looked good. She was very fast and efficient at getting both ears done, which was wonderful considering my daughter is only a year. I’m very pleased and satisfied with the piercing job. Thank you so much for everything!
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December 2022 by Michelle Johnson
These guys are amazing! I had been trying to replace a wedding set that had been stolen and after having a not so great experience at another jewelry store in town, I walked into Jurgens with little hope of finding what I wanted. I had nothing to worry about and should have gone here first. I was treated with respect and was actually listened to. They did not shove expensive diamonds at me or try to convince me I needed diamonds (I could care less about diamonds, the gemstone was more important). I had used their design your own ring builder on their website and had it narrowed down to 2 or 3 completely different styles. The problem I was having was that I just could not decide which style I wanted. I was able to try on similar styles in the store as well as have the 2 most liked settings shipped in so that I could try them on. After a few hours of tweaking I finally picked out my ring and was so excited. I was told it would be several weeks before my ring would be back in completed but it wasn't even 2 weeks later and I received a very nice call stating Christmas had come in early for me. I rushed down to pick up my ring and almost burst into tears when I saw it. My ring is stunning, I could not be happier. I will be going back to Jurgens to purchase any other jewelry in the future.
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December 2022 by Ben Cordova
I went there today to get a 30th anniversary and Xmas gift for my wife. No one would even acknowledge my presence in the store. Them lady was busy with another customer completing a transaction. The jeweler was bsing with another customer about 4x4 driving and trucks. The shop is small so not being seen was impossible. I don't know if I looked too poor for them to talk to or whatever but they missed a potentially good sale if they could deliver what I was looking for. I definitely won't ever go back.
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December 2022 by BC Thorsgard
My wedding set was second hand. We took it into Jurgens to be separated during our engagement. Separating the soldering left the rings a bit thin. We had the half shank replaced first on the engagement ring and didn’t get around to the wedding ring until after the wedding. I told them the wrong size. Oops. I realized it wasn’t fitting quite right after a day, took it in for them to have a look, and discovered due to my mistake that the size of the wedding band was different than the engagement ring. They fixed it for me in less than 20 min, at no cost. And it wasn’t their mistake. I’m always so pleased with the work I receive and the personalized care. Thank you Amy and Carl! You’re the best!!
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October 2022 by Stacie S.
EXPENSIVE!! Save your jewelry repair jobs and purchases for ANY OTHER jewelry store. That's all I have to say about that. If you go there, prepare to pay two, three, or ten times more than any place I have ever done business before.
