-
January 2024 by Charles Hurty
Great people. Great work. Highly recommended.
-
December 2023 by Ken Wilson
Local small business owner here and we have all of our fleet rigs maintained at Steen's Master Lube. Russ, Justin and Kayla are a class act. I highly recommend their services.
-
December 2023 by Stephen Tomasello
They're my friends they are my mechanics and they do a good job and they're very honest if you live in Newport area you probably already know who these people are and they're good mechanics and their honest and reasonably priced and all the rest I love them so
-
November 2023 by Janel Bennett
Kayla and the team of mechanics at Steens Master Lube came highly recommended and exceeded our expectations. Quick, friendly, professional and trustworthy. Highly recommend. Thank you, Kayla!!!
-
November 2023 by Michael Bearden
Recently took my car in for coolant flush, was quoted $85 for this service. Was told thermostat was bad and flush couldn't be done without it being changed. Ask how much that would be and never was told. Thermostat had just been replaced one month prior but thought part could have been bad. Called back and said change it so flush could be completed. $400 dollars later job was finished, thought price was a little high seeing never being told how much it was going to cost.
-
October 2023 by Jordan Clarke
10/10 recommend!!! Was traveling through and needed a last minute old change, they fit me in that day and were very friendly, quick and honest. Charged literally half of what I got quoted elsewhere. Wish I lived close to use them in the future.
-
September 2023 by John Sinor
Amazing service. Honesty and kind service. Will always come back for any needService: Transmission
-
September 2023 by Shelly Heim
I’ve never left a bad review, for any business, until now.I was extremely happy when a friend with the same car I have told me about Steen’s. After the first oil change, we noticed oil drops in our driveway. We voiced our concerns and were told the oil pooled after changing it and it would stop, 2 weeks later it stopped. After the second oil change, the same thing happened. After 5 weeks my car was still leaking oil. I called, left a message asking if anything could be done or when could I expect my car to stop leaking oil. By this time our driveway is a complete mess. I also sell real estate and my car leaked oil on the driveway of a $1, 200,000 property.I received NO call back. No explanation. No apology. No advice on offer fix the problem or check it out. No acknowledgement whatsoever. We are very disappointed.Service: Oil change
-
September 2023 by Jade Sellers
Thank you Steen's ! I would definitely recommend this mechanic shop,they saved me! My family and I were in Newport on vacation when our car broke down. They got my car in right away, communication and updates we great! Very honest and trustworthy company.Service: General repairs & maintenance
-
September 2023 by Jay Cee
My Daughters Explorer broke down and I was expecting a shop to maybe take advantage of an out of towner, not the case here, Steens got her car up and running same day and absolutely at an affordable price, I would highly recommend this shop to anyone local or from out of town.
-
August 2023 by Melissa C.
And I recently moved to Newport and needed new brakes for my vehicle. I booked with Les Schwab to normally is quite reliable, but this time when I showed up for my appointment, they had no record and none of the parts. My brother recommended I reach out to Steens to see if they could help me. I was able to get in in a very reasonable amount of time and when I arrived, they immediately took my vehicle into the garage and started working. Everyone in there is so friendly, and they clearly all like each other. I thought it was really great that almost every customer that came in was greeted by their name so obviously they have built a lot of loyalty. I certainly will be back and I'm so grateful for them for doing my brakes and did them for $350 less than Les Schwab!
-
July 2023 by Jake Westers
Very thankful for Steen’s. Had a breakdown during our road trip just south of Newport on Monday, July 24 around 330 in the afternoon. Frantically calling around during our tow ride into town and most shops were looking at least a week out just to get in. Steen’s kindly understood our situation and squeezed us in first thing in the morning. Got to enjoy a meal and beachside hotel in Newport and had my vehicle back in less than 24 hours for a very fair price. Appreciate you all!
-
July 2023 by Bobby Smyth
They weren't that good a while back but they have earned my loyalty to there shop. Friendly an trustful..
-
July 2023 by A. F.
11 stars if I could. They diagnosed my truck quickly and once it was fixed, it sounded brand new! They explained everything really well, were all super friendly and were extremely knowledgeable when it came to my truck. They are fair with their pricing and got to my truck quicker than the time i was quoted originally. I'll be returning here if the need for a mechanic arises again.
-
July 2023 by Cathy Asher
Thank you for the prompt professional service. Great staff. And thank you for the oil change.
