Steen's Master Lube is a family-owned auto repair shop located in Newport, known for its commitment to transparency, trust, and reliability. The business prides itself on having highly trained technicians who utilize the latest technology in automotive care. Many customers appreciate the friendly and solution-oriented approach of the staff. For instance, one customer received prompt assistance when they dropped their oil cap behind the engine, with Steen's rescuing it at no charge. However, some reviews highlight challenges. One customer expressed frustration over a lengthy repair process for their BMW, citing poor communication and a mishandled vehicle upon return. Despite this, the majority of reviews reflect positive experiences, with customers praising the speed and professionalism of service. A military family noted the staff's dedication when they quickly diagnosed a turn signal issue and worked overtime to make necessary repairs. Another customer shared a positive story about their motorhome, where Steen's was the only shop willing to help replace fuel filters, ultimately saving them a significant towing expense. Overall, Steen's Master Lube is regarded as a dependable choice for automotive repairs, with a focus on community service and customer satisfaction.
The owners are very kind, understanding, and helpful. I have used them as my mechanic for awhile now, and they understand that sometimes you can pay a bill back immediately and will work with you
August 2024
I dropped my oil cap behind my engine and couldn't retrieve it. I had my car towed to Steen's and they fished it out in short order and I was on my way at no charge. The whole time they were friendly and solution oriented. Thanks!
July 2024
These folks are simply the best! Very fast, reliable, professional, and the banter in the waiting area is hysterical sometimes. I think of going and just sitting in there if I need cheering up!
