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January 2024 by Matt C.
At first, very kind and approachable. Did her job in trying to advise and include extra service. I declined the service and she typed up the paper. Signed, and went on my way. Come to find out they did the service I didn't want done anyway.There was zero attempt to make this right and even the sales manager laughed on the phone and said "he signed it, he pays for it". Before Christmas, this is a nasty trick. I even offered to meet half way and say we both made the mistake. There was NEVER any attempt to make anything right, offer any discount or try and figure out a plan moving forward.All they care about is getting you in and out and any service they can add on. Not only was this disappointing that they lost a customer that day, but no one else I know buying a vehicle wants to buy from there either. In this difficult car selling market they fit the "typical used car sales" model. Watch out when you get service done there she's MAKE SURE you read through every tiny detail regardless of what you tell them. And find a way to document what you agree to. Buyer BEWARE! They will excuse this away and say that we were "x y and z" but at the end of the day, there is a reason they lost multiple customers because of this.Newberg Jeep Ram will respond to this claiming that they are the victim and that somehow I was a wild maniac in the service area. Convinent that they have no cameras to back this up and instead lie about the entire incident to save face. But you can see from their reviews here that no one has a good experience outside of selling you a vehicle. I'll include my response to their inevitable lie that they have posted on other reviews. Feel free to search those out. This is a good example of a company lying to save face. At the end of the day you did what you did and it's my word vs yours. The fact that you accidently left on a service that most folks would skip over, is my fault for not double checking. I made myself very clear that $500 for a non needed service wasn't something I was interested in. After multiple attempts by your service attendant to "upsell" me I finally had to firmly say, for the 4th time "NO". She listened to my declination and even made comments about it being "hard to have a Christmas with all the things one needs so she "totally understands". There was also no reconsidering on your part. After I found out you did the service against my wishes, I paid! and made it very clear that you lost a customer that day. Anyone being swindled out of $500 a few days before Christmas would obviously be upset and I understand the embellishment to make you look better. She then even called the service manager which, unaware to her the volume was up so I could hear everything. She told him the situation and then made it seem like there was a "misunderstanding". He was clearly audible in saying "well did he sign the paper" to which she sheepishly answered yes, knowing there was an issue. And he responded "*laughing* then he pays for it, too bad." Clearly this isn't your first time with this situation as he knew very quickly how to shut it down with zero empathy or desire to fix it. There was however NEVER a time where I threatened anyone or cursed AT anyone there. Your service reviews online speak for themselves as far as your honesty, and anyone who knows me will read this and understand exactly what you're doing. There is no love loss here on never coming back to your establishment as honesty is an integral part of doing business, which your company very much lacks. Have an amazing day and thank you for the fictional story.
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March 2023 by Aaron G.
Long story short, I got a quote directly off of their website that they refused to honor. They said that they didn't even know how I got that number. I showed them exactly how I did it from my phone on their showroom floor. They flat out said that it was a glitch and refused to honor it even though I produced proof of the quote twice.Not a dealership I would ever do business with.
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April 2022 by Rebecca J.
We have a jeep in our family. They went to the drive in there across the street from new berg jeep. Unfortunately the battery died during the movie. That was on Saturday April 30,2022. We had to leave it inside the drive in until today Sunday May 1,2022. The tow company first told us they would be there at 9 am, mind you this started at 1:30 in the morning. So we go back and wait for the tow. Then they said it would be between 12:30 and 2 pm. Before they would get there. I seen the jeep dealer sign and thought maybe just maybe they could help. I went over there and asked the three very nice young men wait to go inside if they knew where I could get some help. Told them what and where and the young man said we can help. He grabbed the charging box they have and come with us and helped us get it started. Man what a wonderful thing. My sister who's Jeep it is is disabled and on oxygen. I don't remember his name but he was wonderful with very blue eyes. He is truly a gentleman. He saved the day. He said he use to be a mechanic there now he has another job there. I wanted to say how much we appreciate what he did for us. We live in SE Portland so it's not like it was within walking distance. Thank newberg for having such awesome associates. Ten plus stars
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February 2022 by JayLene J.
If I could zero stars I would.. My husband took his truck in for a water leak. It sat on the lot for multiple days before they could even get to it. They don't communicate and keep you up to date. We had to call ourselves for every update. They ended up replacing a few parts they thought were causing the leak. We spent 700 bucks. Brought the truck back home and it kept leaking. Took it back and they put a faulty break light in and didn't seal it properly. We didn't pay anything extra because they didn't fix the problem in the first place. Bought the truck back home and it's leaking WORSE then when we dropped it off the first time.. We spoke with Jay and then his manager. We asked for a refund of some sort or way they could pay for additional work if we took the took to Hillsboro Dodge. The manager said he would get back to us and never did. DO NOT GO HERE. WE ARE OUT 700 bucks and now a worse leak. Shady company!
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September 2021 by Jessy M.
We had a great experience getting our Dodge Diesel serviced here for routine maintenance. I also really appreciate the service guy not trying to up sell us on things. That right there makes us know we will go back. He gave us the info we needed to know for future fuel filters needed but we can do it next service and we appreciate not being lied to just to make a sale. They made a return customer instead and the service guy was great.
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August 2021 by Kat R.
10/10 fantastic service. After a terrible experience at the garage in Beaverton, I was nervous about coming in. However, I was blown away by their organization, efficiency and communication. It is way worth the drive and will continue to come to this facility. Thank you for your fantastic service!
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August 2021 by Jacob S.
After reading reviews online, I was under the impression that this dealer offers a 5 or 7 day return policy (which many dealers do currently). When I test drove the car, it had an issue that they insisted was just because of the heatwave and would clear up on its own. Well, surprise, surprise, it didn't. I tried calling and emailing to confirm whether they have a return policy, but I couldn't get any answers, so I made the long drive back to the dealership and told them I didn't want the car anymore. They told me there was nothing they could do.Now, I was unable to find any proof that they advertised a return policy - which is why I am just writing a bad review instead of suing them. Since I couldn't come up with the evidence, I want to be clear that I am NOT accusing them of breaking the law. Having said that, their customer service gets an F minus.
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April 2021 by Kimberly S.
Friendly and fast service. Excellent customer service. Wonderful service department. Definitely recommend!
