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December 2020 by DSM Billy
I had a late night drop off at this location that we were told was 24/7 by corporate and wasn't able to get help when the app was having trouble letting us return the truck. The guy I interacted with in the morning was nice however.
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November 2020 by george blair
Awsome service
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June 2020 by Cindy McKinney
The employee that helped my husband overcharged him $750 after he had already paid for the uhaul because he did not ask my husband his name and did not listen when my husband informed him that he had used the app. I would recommend going to a different location than this one as this is unacceptable.
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January 2020 by Chris Wiser
Decently priced storage. The main problem was the light in my unit and at the end of my units hallway were both out the entire time I rented a storage unit there. Made moving quite a pain.
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November 2017 by SilentDoc Sihreen
Had a reservation for 9am. Confirmed the previous afternoon. By 9:30, no one at office, not answering their phone and no we had an emergency sign. That is bad service.
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June 2017 by Lara B.
I reserved a U Haul truck 2 weeks prior to our move for the Monmouth OR location to Gresham OR. I was told that the day before I could possibly receive a call to pick up the truck in another location. I thought not a problem, I might need to go to Salem or Corvallis for the truck. Twenty four hours before the pick up time I get a call that I would need to pick up the truck in Beaverton OR. I was told that the customer did not drop off the truck in the correct location (they never told me where that was). This meant I would have to drive 120 plus miles round trip just to get the truck to the location I reserved. Totally unacceptable, U Haul was very unapologetic not taking any responsibility for this and only blaming the customer who previously rented the truck. They told me there was nothing that could be done as this was the busiest weekend for moving. Hence why I reserved the truck 2 weeks prior. Will never do business with U Haul again. Actually ended up renting thru Penske, they actually reserve the truck. Yes, might be a bit more money but this way I know the truck will be in the location I reserved.
