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January 2024 by Kelli Cantrell
Please know the owner wants to make his customers happy. He went above and beyond for me. Plus taught me something about my dryer. Thank you.
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October 2023 by Sheri Barwig
Very helpful, knowledgeable.
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September 2023 by Aaron Yusem
Just had a visit from Joe at Master Appliance in Monmouth. Dryer heater went bad over 1 week ago. Actually I had read about Master Appliance on Next-door. We stopped in. Made an appointment with Eric, went over all the particulars. Very helpful and knowledgeable. Joe came as expected. Rapidly found the problem, professionally made the repair and the cost was as expected and reasonable.Now my turn to recommend Master Appliance.
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April 2023 by Debra D.
The owner is very knowledgeable and does everything he can to help you with your appliance! My fridge has been a challenge as I pretty much purchased a lemon. However, he's been determined to get it back in working order! They also sell appliances! My next appliance purchase will be with them as they know what they're talking about vs someone working for the big box stores!
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March 2023 by Debra Grote
It's been a journey! “I bought a lemon”....However, Ken & Joe have been determined and have worked endlessly finding a solution for me. I would highly recommend them to anyone. Plus, they sell new appliances which I wished I'd known before I purchased from a big box store!Service: Refrigerator repair
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February 2023 by Jay VanValkenberg
Fantastic place for sales and repair. We have used them for many years and have always been very satisfied. Don't hesitate to call them and get very knowledgeable service and sales support before and after the sale.
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December 2022 by Kevin Folsom
Charged me 150$ to come look at my dishwasher for 20 minutes
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November 2022 by Vince N.
I am shocked to see how high the rating this business has been receiving. I have been buying few appliances from them and then asked them to come to our new home to measure for many new appliances. Eric who works there and I had friendly conversation and I thought things will go smoothly. WRONG! I asked them to come more than 3 weeks ago for the measurements and then after that. Nothing from the office. Emailed them asking for updates, still nothing. Very disappointed because I believe in supporting small businesses. Sayonara.
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November 2022 by Jon Ervin
Great service by knowledgeable and friendly folks.
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October 2022 by Lynn
I must say that my fridge stopped working and this team was incredible! Thank you Ken and team!!!! LoriService: Refrigerator/freezer repair
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July 2022 by Amanda Wells
Spectacular service! I called to inquire about how long it’d be to get a new fridge (mine died during the night?) and when the employee realized I didn’t have a back up one he was able to squeeze my delivery in the same day! Both employees that came out to install were kind, and professional. 10/10 recommend Master Appliance ☺️
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July 2022 by Kris R.
Master Appliance has great service. We just had "Joe" out to work on our Speed Queen washing machine. I set the appt with Robbie (very professional and personable). Joe came out on time. Very polite, efficient, work was professional, he knows what he is doing. My husband and I are delighted to have found good people to help us with our appliance service. The price for the service was as we were told it would likely be... and, fair. In this day and age it is a very big blessing. Do not hesitate to call these folks for your appliance service. ....if you want the best !!!!
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July 2022 by Allison Wiggins
These folks are the most helpful you can find-hands down. They value and understand the meaning of true customer service. UNBEATABLE....and no, they don't even charge extra. :)Services: Stove, cooktop & oven repair
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July 2022 by Allison Albright Wiggins
These are the most helpful folks that actually know the meaning, value, and expectations of tried and true, good old-fashioned customer service!
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March 2022 by Tammy S.
I had a washer in need of repair, I called Master Appliance Service on a Friday, the girl answering the phone was the most knowledgeable person I think I've ever talked to, so nice, intelligent and professional, the appointment was scheduled for Thursday, but they called Monday morning and asked if the tech could go ahead and come that Monday afternoon, he showed up precisely when expected, he too was absolutely the nicest, most knowledgeable and professional I'd ever had fix anything, the price was great, the whole experience from start to finish was excellent, it is comforting to know we have such a fantastic appliance repair business in out community.