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April 2024 by Janelle Campbell
I just had a range delivered to my apartment at Kings Pointe, he was polite and professional!
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April 2024 by Gina Burnaugh
I'm surprised customers had positive reviews about MA's services. Their services SUCK for disabled customers/WOU students like us!!! We live on a campus and we had a washer replacement for a new auto sensory in Nov 2023. It wasn't the best washer and have some issues. They delayed to get this issue resolved since and it hasn't been solved yet. We had a technician, Scott who is definitely not disabled friendly came over to "fix" the washer issue with his laptop three times. Same problem reoccurred after he "fixed it". And then he came back later and replaced one part that he thought it would be solved. Nope. Scott parked in our parking lot and we asked him to please move his van since it's our lot. He put his hand up at us while talking on his mobile phone in the van and refused to leave for more than 5 minutes. So we called campus security right away and asked him to leave our lot right away. He refused to make eye contacts with us when he came over to fix the washer and the WOU mechanic asked him to please communicate with us if he finds any issues or fixed. Nope, we noticed he vanished without communicating with us first. Now, we are still waiting for MA's response to our email and WOU Housing's email regarding replacing a new washer since last week. It's been 7 business days now since last Tuesday. Photo shown: Scott refused to leave our lot. My boyfriend asked him to leave after I asked him to leave.
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January 2024 by Kelli Cantrell
Please know the owner wants to make his customers happy. He went above and beyond for me. Plus taught me something about my dryer. Thank you.
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October 2023 by Sheri Barwig
Very helpful, knowledgeable.
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September 2023 by Aaron Yusem
Just had a visit from Joe at Master Appliance in Monmouth. Dryer heater went bad over 1 week ago. Actually I had read about Master Appliance on Next-door. We stopped in. Made an appointment with Eric, went over all the particulars. Very helpful and knowledgeable. Joe came as expected. Rapidly found the problem, professionally made the repair and the cost was as expected and reasonable.Now my turn to recommend Master Appliance.
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July 2023 by Wally Wildman
Great job, good price.
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April 2023 by Debra D.
The owner is very knowledgeable and does everything he can to help you with your appliance! My fridge has been a challenge as I pretty much purchased a lemon. However, he's been determined to get it back in working order! They also sell appliances! My next appliance purchase will be with them as they know what they're talking about vs someone working for the big box stores!
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March 2023 by Debra Grote
It's been a journey! “I bought a lemon”....However, Ken & Joe have been determined and have worked endlessly finding a solution for me. I would highly recommend them to anyone. Plus, they sell new appliances which I wished I'd known before I purchased from a big box store!Service: Refrigerator repair
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February 2023 by Jay VanValkenberg
Fantastic place for sales and repair. We have used them for many years and have always been very satisfied. Don't hesitate to call them and get very knowledgeable service and sales support before and after the sale.
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December 2022 by Kevin Folsom
Charged me 150$ to come look at my dishwasher for 20 minutes
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November 2022 by Vince N.
I am shocked to see how high the rating this business has been receiving. I have been buying few appliances from them and then asked them to come to our new home to measure for many new appliances. Eric who works there and I had friendly conversation and I thought things will go smoothly. WRONG! I asked them to come more than 3 weeks ago for the measurements and then after that. Nothing from the office. Emailed them asking for updates, still nothing. Very disappointed because I believe in supporting small businesses. Sayonara.
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November 2022 by Jon Ervin
Great service by knowledgeable and friendly folks.
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October 2022 by Lynn
I must say that my fridge stopped working and this team was incredible! Thank you Ken and team!!!! LoriService: Refrigerator/freezer repair
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July 2022 by Amanda Wells
Spectacular service! I called to inquire about how long it’d be to get a new fridge (mine died during the night?) and when the employee realized I didn’t have a back up one he was able to squeeze my delivery in the same day! Both employees that came out to install were kind, and professional. 10/10 recommend Master Appliance ☺️
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July 2022 by Darelle Ghormley
Great Service!
