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October 2024 by Rae Ritthaler
I bought my 2017 dodge journey from Ron Tonkin in 2017... Today October 29th 2024, I took my vehicle in for warranty work (struts leaking and a couple other things) I called at 2 pm to see how it was going and they informed me that my struts weren't leaking (my mechanic says they are) and I've seen the leaking! I only have 38,000 miles on my car! The car seat shield was broke by the service man at Tonkin last February 2023 when they did the oil change, not by the last shop that did my oil change! And yes I did start cussing because you said you wouldn't cover the struts not because the seat cover! Ben lied! Also the USB phone charger does NOT charge the phone while the car is running, it discharges it! Your mechanic obviously didn't watch his battery discharge! He just saw it said it was charging when it wasn't! I have picture proof of it discharging while driving! I picked up my car and the check engine light is on! I have my mechanic here now with his scanner and will be sending Tonkin the bill to fix it! I will never buy from Tonkin again! One dishonest dealership!
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October 2024 by Mpp
I had an extremely wierd experience at the service department that led me to seek a mechanic to fix my jeep. After 2 years and many issues with my jeep with less than 50,000 miles I had the mechanic tell me I need a ESU and I need to take it to a dealership to have it installed and re programmed. I contacted 2 jeep dealership including Ron Tonkin jeep and have yet to receive any call back or anything I contacted them last week. So with no customer service and no trust in a jeep dealership mechanic I'm selling it . Never buy a jeep
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October 2024 by Mike Lauria
My experience with the service department was as popsitive as any I've had anywhere. They were very communicative and knowledgeable, and they helped me to navigate the warranty and service contracts. I'm more than satisfied with the finished work on my jeep. Thanks to everyone at Ron Tonkin.
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October 2024 by Destany Kaloi
ABSOLUTELY HORRIBLE SERVICE & A BUNCH OF LIARS!
This is my SECOND review, because I deleted the first one after a manager reached out and promised to fix THEIR mistake. I came to buy a vehicle, I was not leaving without buying I drove 3 hours for it. I looked at my car and it was pouring rain I noticed what we thought were cracks on the sunroof but couldn’t tell for sure due to the down pour and the dark night sky. Their sales guy lied straight to our face and said no it’s not cracked it’s just rain puddles, we were skeptical but went through with it. Next morning sunny skies and sure enough the entire fixed sunroof is cracked everywhere. I look at the original listing of the vehicle and of course they hid the cracked sunroof in their ad. I call the sales guy and he says sorry but we can’t help you it’s sold as is. I leave a review and then Zander Biggers calls me and says no let’s fix this that’s not right, I get in contact with my ford dealer here in town and they make contact with Tonkin and as soon as it comes to scheduling repair and payment Tonkin starts ignoring their calls and is now refusing to call or email me and my local dealer back. This was in February and it’s October and I still for the life of me can’t get a single response. I’ve called and called and the front desk lady says oh yes they remember you they’ll call you back. Jacob specifically said he wants to help me and get this taken care of but again nothing. DO NOT buy from them unless you want meaningless back and forth. Never again.
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October 2024 by James Ball
It was one of the best times at a dealership have ever had thank you guys ?
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October 2024 by Brandy Wright
We didn’t end up leaving with a vehicle from here, but Kilo was amazing as far as car salesmen go. He was absolutely lovely. Patient and friendly. It was a good experience.
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October 2024 by redorange
Called a couple of months back to get a quote from service department to get timing belt, water pump, belt tensioner, and serpentine belt done on my 2013 Fiat 500 Abarth. Guy took my contact information and never called me back with a quote. I guess they made enough money the past couple of years price gouging on new vehicles that the money from the service wasn’t worth it to them. I ended up driving 2 hours and a bit to Auburn, Washington to get Tork Motorsports to do the service on my vehicle. Considering I’ve owned other Stellantis vehicles I now know why the company is going bankrupt, they’ve got crappy dealers. Forget buying that new electric Fiat since they won’t even service the cars already in customers hands.
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October 2024 by Elaine Williams
Kilo and Beau got me a Promaster, and I had pleasant experience with everyone!
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October 2024 by Matthew Carroll
I had a smooth, fast and fair experience leasing a new Jeep Wrangler from salesperson Kilo and his associates. Kilo was willing to negotiate over text and phone first, which made it much easier for me. He was clear and responsive in communication. Once we reached an agreement, I came in and Kilo was able to get me into through a test drive and the transaction smoothly and quickly. I was in and out in about two hours total! Kilo also made sure the vehicle was clean and set up for me before I left. Finally, when I discovered the vehicle needed an oil change (it had been on the lot for a while), Kilo made sure I was taken care of with the service department.
Everyone else at Ron Tonkin was helpful, honest and straightforward. Compared to the other dealers I talked to, they made me feel like they respected my time and wanted to be as up front as possible in finalizing the deal. Sure, there were extra things I could have purchased, but they took them off of the sale price without complaint when I asked.
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October 2024 by michelle smith
Beau was great! Focused on what I wanted from the beginning ! Honest and truthful, I will def go back
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October 2024 by Tim Baker
An incredible experience working with Elijah and the team as we leased our new Jeep Wrangler. Professional and easy process, with a relaxed and stress-free environment. We walked away with confidence in our future business relationship and highly recommend this dealership for their care and support.
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October 2024 by Obie
I had one of the most pleasant experiences with Ron Tonkin Dodge. Specifically with a genuine salesmen who goes by the name Kilo. Kilo was super professional, personable and best of all, HONEST! I live 3000 miles away from this dealership and my experience in getting the deal done was seamless and incredibly easy considering the distance and the amount of paperwork that had to be done since it was an out-of-state lease. Kilo put in major time with his manager and finance guy to get me the exact lease payment and terms I asked for. Kilo and the personnel at Ron Tonkin are a class act all the way around!
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October 2024 by Chuck Moreland
From reservation-deposit to delivery the team at Ron Tonkin was a pleasure to work with.
My sales rep Elijah sent me a video when my 500e was on the lot and even laughed at my jokes. At closing the price and financing options was laid out and explained clearly. Most importantly I didn't feel pressure to purchase options I said no too.
Then the finance money guy Jacob got me a better deal. He also made a boring process of signing stuff not too bad.
And remember, tell em Chuck sent you!
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October 2024 by Terry Tracy
My name is Susie Tracy and I recently purchased a new Renegade Altitude from Ron Tonkin in Gladstone and am happy to report that this was one of my all time best "car purchase" experiences ever!
I initially spoke with their internet sales manager Kathy who promised to pair me with the salesperson she felt was best suited to work me and she did exactly that. When I arrived at the dealership, I was greeted by Beau Thomas who was an absolute dream to work with. We immediately clicked and Beau was a gracious host and guide. He exercised excellent interpersonal skills by listening carefully to what I wanted, asking questions, respecting my guidlines, and extending effort to meet my needs. He was intuitive, personable, had a great sense of humor, and he was totally committed to providing a complete and satisfactory customer experience.
Next, I met with Jacob Mitchell, my assigned Finance Manager. Jacob was fantastic. He was mild mannered, informative, patient, and exercised flexibility in meeting my personal preferences.
Lets face it, buying a car is not always the funnest thing that many of have done. This said, this experience was super fun and I felt like I had a complete team working with me to insure an excellent experience for myself and for Ron Tonkin. By the time I left with my new car, I had made three new "besties".
Post purchase, Ron Tonkin maintained excellent communication. They responded to my phone calls and emails and answered all of my questions quickly and efficiently. The Internet Manager Kathy called to follow up and I received a message from the General Manager to confirm a good expereince. Without hesitation, I give Ron Tonkin Gladstone a 5 Star Rating!
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October 2024 by Jessica Croose
Elijah was so helpful to find the jeep and have it here at Milwaukie from Gresham location, Kilo took over to finish my purchase. The whole process was long but was so worth it am super happy with my jeep. This guys are the best, no hiding fees or pressure to buy. Just want I wanted and needed.
