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July 2024 by terri harris
Someone found my prescriptions and unfortunately turned it in to this pharmacy instead of the pharmacy I use. Even though it was still sealed in it's regular bag, Paid for and important for me to have. When told about it the next morning, I tried to retrieve it. They supposedly disposed of it instead of contacting me or my pharmacy. They should have never took it from her. She was trying keep it safe.
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June 2024 by Brian Lemons
A little bad but mostly good. My kid has a prescription that can be hard to find. My insurance deductible is insanely high. They had the drug, his pediatrician called it in to them. A week later, I hadn’t heard anything. I downloaded the app, registered, saw nothing on the app for him. I pop in today, they said it was on hold because the copay was too high - at the full $250 or so price of the drug. Fine, ok. They should have reached out to me so that I could have told them I’d use a discount card to get it down to $50. But instead I had to come in and ask what was going on.
However, when I did that, there wasn’t a line 30 minutes long like at the Fred Meyer or Walgreens I sometimes use, so I spoke with someone right away. The pharmacist overheard the conversation and came over and said give me 5 minutes and I fill it for you. Less than 5 minutes later, I was on my way.
The store itself is huge, but seems to have the same amount of stuff as a smaller location. So lots of shelves are empty or sparse, and everything is really spread out. It was weird. But they were actually out of some stuff I wanted.
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May 2024 by Christina Reynolds
Verry friendly. I go there almost everyday.
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February 2024 by Michael Crupper
This pharmacy is absolute garbage. They won't answer the phone, their staff is rude and difficult every time we have to interact with them, and they make every refill difficult. Go literally anywhere else.
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February 2024 by Mary Spooner
I was able to get my covid vaccine even after I missed my morning appointment. And, I was able to purchase my laundry needs while here, too.
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January 2024 by Amber S.
Worst Rite Aide I've ever been in! I don't know why I ever try to go in here to find the most basic things they never have them!
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December 2023 by Kerrie S.
This is the friendliest pharmacy staff I've interacted with for as long as I can remember. I have been very pleasantly surprised so far!
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December 2023 by Niki LaPorte-Wagner
Terrible service. Rude in pharmacy
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November 2023 by Tiffany Taylor Lee
I visited this location on October 24 for a COVID and flu vaccine appointment, and my experience left much to be desired. The staff there informed me that my insurance was invalid, claiming it didn't exist, and their attitude was quite unfriendly and unhelpful. Regrettably, I ended up paying out of pocket. When I requested a receipt for insurance reimbursement, I was met with unprofessionalism and was told they couldn't assist me. It felt as though I was treated poorly, possibly because they assumed I was uninsured.However, what truly perplexed me was the stark contrast in service I experienced the following day at the Rite Aid location in Gresham. This location efficiently processed my insurance and were highly professional. They even had my husband sign paperwork prior to the shot, which wasn't offered to me at the Milwaukie location. Such inconsistency in service is disappointing.I've contacted Rite Aid's customer service, and I'm waiting to see if they respond or take any action. I believe that the Milwaukie location's failure to process my insurance, leading to an out-of-pocket expense for the COVID vaccine, was a mistake on their part. This inconsistency is concerning and needs to be addressed. I hope for a positive resolution to this matter.
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November 2023 by Linnette Mcginnis
Can you please update your hours... my Amazon packages are being returned because your website says open 24 hours.... that's 3 delivery that have been returned because of wrong times and the delivery driver not being smart enough to read the hours sign.
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November 2023 by O “Owings72” wings
The Milwaukie store is great its close convenient with friendly employees
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October 2023 by Jacob Stallings
The pharmacy here will not answer the phone. I'm clocking in at 45 minutes now because I need the answer to a simple question of whether or not a medication is in stock for an immediate fill. It does not matter if you are calling from a doctors office or calling as an individual consumer. They will not answer their phone.You have a one in one hundred chance of anyone even picking up to put you on hold, and if they do pick you up to put you on hold they do not say a word to you about it and will NEVER take you off of hold. How does this place do business? Genuinely?
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October 2023 by John
I was really pleased when I heard about Rite Aids bankruptcy, it's well deserved. I hope this location is one of those being closed down. They sell expired food.
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October 2023 by Cindy
The pharmacist yelled at me when I showed up 2 minutes before closing. The cashier was nice enough to grab my prescriptions but the pharmacist continued to yell at me the entire time saying he didn’t want to stay late because of me. This pharmacy has been awful, long wait times, not processing orders timely, and geez for once how about helping the very customers you didn’t provide service to for the past couple of years?!?! What a miserable person to be that way! Don’t work for the public if you can’t be flexible by 2 minutes.
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October 2023 by Anne Pettus
This is by far the WORST pharmacy ever. Every single time I go in, there has ALWAYS been a problem. Either they “can’t find it” or have an issue with “insurance” or it’s not filled yet and you have to wait 45 minutes.One time my doctor had to call them and bark at them because they are that incompetent and couldn’t figure out how to fill my prescription so that my insurance would cover it. My DOCTOR had to instruct them on how to do that!!!But this was the final straw. A week ago I went in to get my son’s prescription, they told me it wasn’t in stock and they would have it in Tuesday. Came back SUNDAY and they STILL did not have the product in stock. When I said “what?! This is ridiculous!” The pharmacy lady, who was extremely rude, said “Call your doctor because we don’t have it so go somewhere else!” I will definitely be taking her up on that! ??And while I was there, they were also having “insurance issues” with another customer. The customer said “there shouldn’t be an issue because I just left the hospital and my insurance was fine” and he said “I don’t know but it’s having issues” she said “well I guess I will go somewhere else that can figure it out!” Good call!Do not waste your time and go ANYWHERE else!!!
