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August 2024 by Julie Black
I had an appointment in June and the morning of the appointment they rescheduled me for 6 weeks out. I went to my appointment this morning and was 3 minutes late. They said I didn’t finish all the paperwork. Which I did, and they wouldn’t see me. This is ridiculous
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August 2024 by Animation Nerd
Are you guys even accepting new patients? Your automated system for new patient scheduling almost seems rigged. I waited for 30 minutes twice on two different calls, even though the system kept telling me I was “Next in Queue” without ever being able to speak to a representative. You guys need to hire more staff
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August 2024 by Orhan Belding
I'm incredibly disappointed with NWPC in Milwaukie and advise others to EXHAUST ALL OTHER OPTIONS before entering care here. Their overburdening of patients with digital paperwork and hoop jumping is exactly the opposite of being "Patient Centered".
I showed up today 15 minutes early after providing 3 confirmations of my appointment for their digital systems only to have my appointment summarily cancelled by the front desk clerk. Apparently I didn't find their text message from less than an hour prior requiring me to fill out several ADDITIONAL forms online. 8 weeks of waiting for a 15 minute appointment about urgent medical needs, completely wasted.
NWPC run a stripped-down, understaffed operation by forcing you to administrate your own care and medical chart, and they will have no remorse about wasting your time if you miss a spot.
Don't come here if you have a busy life and can't put everything on hold for an hour before your appointment to check and re-check your phone and submit to their redundant digital interrogations. Don't come here if you can't arrive 30 minutes early to sweat for confirmation that you've checked every box and may now be allowed to see the doctor. Don't come here if you expect human-to-human consideration for your urgent health needs and goals.
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June 2024 by David Cross
So far, great first impression. After looking for ages to find a good doctor, I’m impressed by my first meeting with Dr. Rhodes and his expertise and approach to medicine. Let’s hope this is the start of a good long-term relationship. As they say, “Don’t Let Me Down!”
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June 2024 by Trevor W
The front-office experience just keeps getting worse. I love my my Primary Care Physician, but the overall experience of being a NW Primary Care patient continues it's downward decline.
My sense is staff are lacking good leadership and are starting to take it out on patients. This is across a lot of different interactions where staff come off as patronizing when holding patients to new punitive policies being implemented -- whether it be forcing patients to use Phreesia (which is an incredibly tedious [bordering obnoxious] software platform) or scolding patients for being 12 minutes early vs. 15 minutes early.
As I said, I still like my doctor, but I'm definitely looking at alternatives to services outside of the NW Primary Care network. If anything, a place where if I'm going to have weekly appointments, I'm not going to be stalked daily by Phreesia asking me to confirm my payment information multiple times a week.
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May 2024 by Lindsey S.
This office is awful. My weight seems to be the only concern they care about. They are rude on calls, short on time at visits, and I absolutely don’t recommend them.
I asked for a neurology referral, every note about my condition was wrong - like they weren’t listening at all. Faxes weren’t going through from them to the referral provider. I kept trying. I called and asked to just pick up the referral to bring to the specialist as the specialty clinic said that might be easiest at this point. Despite visiting 3x, they said it would be a lot to print and acted like I’m asking for the world to just get the referral printed.
They are my records and I am 100% entitled to them. I offered to pay. “We will see what we can do. It’s like 20-30 pages… not just 3-4.” Oh gosh. 20-30 pages. I’m so so tired of the medical field and all the hoops I have to jump through. Just another bad office. Save the hassle and find another place.
Oh, and last appointment, after being asked if I have considered losing weight (gosh, no I just like being obese, thanks) and mentioning medication that might help - I asked for it. They said insurance absolutely won’t cover and they won’t give me a prescription. I called my insurer who said they do cover and it was $25.00. Honestly, even if they didn’t, why can’t it be my choice to pay out of pocket. Such a disaster.
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May 2024 by Morgan S
I stopped going here about 3 years now. I saw them while as a teen till my early 20s. I am now starting to recover as a person after receiving care from them as a teenager. None of them believed my birth control was causing me pain. None of them treated me as an individual. Even now, I feel anxiety when trying to talk to my doctor out of fear that they just may not believe what I am dealing with. Turns out I do have a chronic condition that they would've never found, let alone believe that I was dealing with. So many of my symptoms they tied with menstrual stuff or the birth control. The first birth control they gave me left me pain internally (that I still deal with after having it removed for over 3 years now), and the second one has left scars on my arm.
My last appointment here was to remove an internal birth control, causing me pain to the point of not being able to stand. They sent me home because I had not shown up early, I showed up at the time scheduled for the appointment. I begged them to just take the thing out and not replace it with anything, just to stop the pain. My doctor said no. I ended up having to get help from planned parenthood because the new appointment would have been in a month. They were fine with me being unable to stand for a month. They did not care about me.
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May 2024 by Anne Girardelli
I’m not at all impressed with NW Primary Care. The doctors are ok, but the backend services are kind of lacking. They don’t use the MyHeath app. It’s some other clunky website thing. They say they have same or next day appointments for urgent care related services, but haven’t when I’ve called. That’s fine, I can go to urgent care, but why advertise if you can’t provide. They also have some strange policies about being 15-30 minutes early for any appointment or they’ll automatically cancel your appointment. Go somewhere else where you’re not just a number.
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May 2024 by Tyler Giraud
Great place, feels like the Dr really cares and listens well. I felt like it was MY choice without opinions forced on me. Really happy I found this place.
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April 2024 by brock kliever
I have no idea how the doctors treat the patients. But I can say that the business office is not welcoming at all. I made an appointment 6 weeks ago. On Friday I received a call saying I had until end of day monday to fix a discrepancy between my full name and my preferred name. And I did my best. Now my appointment is cancelled and I am without care. If only there was some possible way I could have been alerted to the problem before friday.
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April 2024 by John Clair
Their early arrival policy is ridiculous. I arrived 15 minutes before my appointment, but was told I would have to reschedule. Apparently, my time is not valuable. I will be seeking another primary care doctor.
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March 2024 by Derek Morales
How this place still has 4 stars is beyond me. I’ve been looking for primary care in my area for some time now. This clinic isn’t too far from me. I’ve tried to call upwards of 10 times since I’m really needing a pcp, but this place couldn’t be bothered to answer the phone not even ONCE. In fact, I can’t even sit on hold! The IVR just states that the lines are at capacity and hangs up on me. The few times I have called earlier in the year to get a pcp for my fiancé, she was turned down repeatedly for having Medicaid as her secondary, even though they accept her primary insurance. Talk about a lazy practice. Reviewing the 1 stars, I will take the hint.
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March 2024 by Brooke Safley
Today my grandma had an appointment and we were already just one minute late and calling to let them know, and the lady said that they could not see her because she was going to be technically three minutes late by the time we got there. I let the front desk lady know that my grandma was peeing blood and she still said we needed to reschedule, talk about patient care . When the front desk tried to transfer me to a nurse twice it keep getting disconnected..
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January 2024 by Kyle Chase
I have had RAVE reviews about Dr. Moravec and this practice, also referring my husband. The care has been mostly good. They have become very strict and by the book about their arrival times vs appointment times, regardless if you check in early. I got stuck in traffic, was still 5 minutes before my appointment time and was chastised at the counter about it. Let’s raise the anxiety of someone who has an anxiety problem before their appointment, shall we?I had to make a telehealth appointment with a different doctor for sleep meds. I have gone through a few different ones and I’m desperate. I asked for something specific and he gives me some other recommendation because he made an assumption about my insurance. I hesitated but took it, did more research and asked him to cancel the first one, and said let’s do the one I asked for. It’s now approved with my insurance but for me to save money, I just need them to call the manufacturer number I gave him to give them my prescription. I even apologized for the annoying problem but this was to save me $400+ dollars. He said I have already put too much work on their staff and to try the horrid medication he recommended. Even after explaining that he gave me a medication that I did thorough research on after our appointment and I will not take it, and just needed it sent somewhere else, he wouldn’t do it.Basically comes down to I’m not paying them for the time when I send a message to ask if they will do something I asked for in the first place. Money vs Patient Care. Save the patient $400 so they can buy groceries or tell them to take the high road because you’re not making more money from them. They are a business, I get that. They do not care about their patients more than their Mercedes, I’ll tell you that.I’m so over this practice as a whole. Stuck up attitudes with most staff. My doctor is great, not excellent, but great, when I can see him. I’m not sure he is worth the rest of the attitude from this practice.
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January 2024 by Terry Stephenson
Had a similar experience to several here. They are SO hard to get in contact with via phone, offer NO email address to communicate with them through, and appear to overcharge for service. I received a $450 bill for a 15 minute meet-and-greet with Dr. Rhodes - absurd. Dr. Rhodes is a nice doc and thoughtful, but I can't recommend this outfit.
