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August 2024 by Arman Davtian
Absolutely amazing customer service. The driver Tim drove down to Eugene to get me the vehicle I needed and Courtney went on a hunt at other locations to find me that vehicle. Amazing team!
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July 2024 by Nicky Bruce
AVOID HERTZ! Received a call from an incredibly rude staff named COURTNEY. Called me actually laughing and insulting about needing to have car sent out for a 250 dollar detail “I could have charged you 400 haha” she said! Car was actually filthy in and out when I took delivery. It’s not even the fact of detailing or charge, although absurd. This is really just the incredibly terrible, rude and unprofessional customer service.
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March 2024 by Scott Bickford
I have to say that Courtney could not have been more helpful and patient with me. Both girls we’re helping me pull off a miracle. Thank you. This is the second time I’ve rented there and both times were a real snap. Thank you again.
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March 2024 by Sydonia Lucchesi
I set up my reservation through AAA at around 10 am and when I arrived for my pickup at 2 pm a 2022 Chevy Malibu was clean and ready for me, and the guest service advocates were friendly and easy to work with!
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March 2024 by Deborah
Very friendly staff. They were not able to solve my problem but it was no fault of theirs. Two of them tried but it was an issue with where I rented the vehicle that would not allow me to return it here. Super friendly, CLEAN facility!
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February 2024 by Jessica Seifert
Avoid Hertz at all costs! They put me in an unsafe rental car that was 5 years old with more than 70,000 miles. It has leaking tires and wreaks of a garbage like smell that is overpowering and nauseating. I should have never agreed to drive off the lot into what would become a nightmare. Before driving off the lot, I noticed that the tire pressure light was on. I brought this to their attention and their remedy was to put air in the tires. Two of the tires had less then 35psi. The next morning while driving in the dark the tire pressure light came back on. I had to put air in two of the tires. I called the local Hertz for an exchange, and they stated that they did not have any vehicles. I was then transferred to roadside assistance who offered to place the spare tire on but given that two tires were leaking I asked for a rental exchange stating that I did not feel safe. Hertz absolutely refused to give me an exchange unless I agreed to drive to the original rental office, even though it was an hour away. Roadside assistance even told me to continue to put air in the tires so that I could drive the vehicle! I insisted that I do not feel safe in this vehicle. Hertz said my only option was to have the vehicle towed to the nearest airport which is more then an hour away at my expense and then they would arrange for a Lyft to take me home also at my expense! To add insult to injury, I was told that it would have been covered if I would have purchased their expensive extra protection plan. What a greedy company. They do not care about my safety or the inconvenience this has caused me. Their rental fails due to no fault of my own, yet they want me to pay to have it towed?!? I plan to escalate this issue and report it to consumer protection groups and whatever entity oversees car rentals so that the next unsuspecting customer isn’t put into an unsafe rental.
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February 2024 by Pierre Thomas
Helpful, Great Customer Service, and Reasonably Priced..
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December 2023 by elcascas
Worst experience ever because I'm latino, they ask me for $500 deposit only because I pay with Debid Card and they ask for my Social Security plus to show proof of the SS.Don't know why that many hassle if I rented tru Expedia pay tru Expedia and pay the insurance tru Expedia.This is going to be my last time with Hertz, looks like they don't want customers Latinos I never have this issues with Enterprise .
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November 2023 by Janet Talbott
Oh my gosh my experience out on the gloveland boulevard was wonderful the people were so nice I had such a good feeling when I left, Bobbi was fantastic.
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October 2023 by michelle Lost
I’m concerned about my upcoming rental with the negative reviews.I have been trying to call this location for 20 minutes and no one answers the phone. If it weren’t for my pick up in a few days I would cancel immediately. The fact I have yet to pick up my vehicle and can’t get a hold of anyone at the location is concerning.
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October 2023 by Courtney Failor
Poor customer service. Was charged for a full tank of gas upon returning the car. Fortunately, I had time stamped photos of the gas tank on the day I received the rental and the day I returned it, so I will be receiving my refund but I won't get the 1.5 hours back it took me to correct the situation.
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September 2023 by Sylvia Heard
Terrible experience...had to wait for door to open and would not honor rate reserved by AAA
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September 2023 by Teddyy
Too expensive
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August 2023 by Jason Oefelein
Worst service I have ever had at any location by far. Do yourself a favor and pick-up at the PDX airport. Unless you like dealing with extremely unprofessional staff (Bobbi Foster) is who I had the unpleasant experience dealing with. Cars are not cleaned. staff is unfriendly and don't know their own policies. Having someone like Bobbi representing your company is a BAD THING. On the day I came in the Bobbi looked more like she was coming home from the bar after a late night, then at work . I interrupted a VAPE or Smoke break in the office. Which triggered the immediate "what do want" This year alone I have used Hertz 20 plus times and will NOT use this location is the future for any rentals. I will be following this up with a call to corporate office. Hope to see "Help wanted " sign in the near future for better staff...
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August 2023 by Benjamin Frazier
The rental was ready and well taken care of. The staff were quick to get us checked out and checked back in. They were flexible and polite. Definitely would rent a vehicle here again.
