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August 2024 by Ksenia Nikolaeva
Absolutely THE WORST customer service! Came to see 2 Teslas they had. The older guy showed us the cars . Both were not in the best shape: panels falling off inside, dents on the car. Which we could have taken care of, but when we asked for a test drive his words were: “no, you are not going! These cars haven been on the lot for months! They are garbage! Nobody is taking care of them!” And then he walked away. Like what? I’m honestly still in a shock!
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July 2024 by kyle
Didn't end up purchasing a car, but both employees we talked to were professional and friendly. They didn't push us and that's always pleasant.
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July 2024 by Vitaly lysikov
Rude people work here stay away go next door
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March 2024 by Daniel Payne
Visited to look at a Tesla Model 3, but the sales guy couldn't hear a word that I spoke and they wouldn't replace a giant bulge on the passenger front tire. He never asked me one question, and didn't offer to let me take a test drive.
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March 2024 by Charles Corbett
I thought there was a great selection of used cars and found a great one for myself.
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December 2023 by Kristina Parr Schassen
Buyer beware. We highly do not recommend working with volkswagon. We traded our paid off leased vehicle into another dealership and now volkswagon is holding our title hostage. It has been 6 months.
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April 2023 by Julia Private
Super nice guys, caring and considerate :)
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March 2023 by Matt Equinoa
My complaint… it took a little longer than expected (they were busy). I say that completely in jest because there really wasn’t a bad part of the experience. We worked with Dan B. and we couldn’t have been treated better. His openness and honesty was refreshingly “old school” and in NO WAY pitchy. He gave us our space but was willing to provide answers to all our questions. He made sure we understood the purchase price and at the end it felt like everyone involved won. There was a slight amount of push to try and add things once we got to “the close” but even that wasn’t a hard push. We are extremely pleased and loving our new (used) Atlas. If you would rather buy from people instead of a “sales system,” I can’t recommend Dan Burke enough at Armstrong Volkswagen (used vehicles).
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March 2023 by Nicholas Hale
I came here looking for a Chevy Bolt EV and left with astonishment. The only positive experience I had here was with Silvana, the salesperson. During our ride I noticed a problem that was overlooked by the pre inspection, and once I had expressed interest with moving forward in my purchase, I got a slap in the face with the pricing. 10K in dealer add ons. I honestly laughed when I heard the sales manager Kyle reading off the sheet. While these were optional, it felt incredibly sleezy and I feel bad for anyone who would be taken advantage of like that. 900 dollars for GAP insurance on a car that's already depreciated substantially? My credit union offers it for 499, and most dealers go up to about 6-700.During negotiating pricing, I made an offer which was strong, but not ridiculous. After some back and forth I decided to pass on his offer. Making sure to thank him for his time, Kyle ignored me and stormed out of the office in a huff.Overall, I would usually write this off as being toward the end of the day and the sales manager being tired, but with the sleezeball mark ups and my absolute refusal to entertain the markups I can't help but feel like it was intentional.
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November 2022 by Chris G.
BUYER BEWARE! I cannot in good conscience reccomend anybody buy a vehicle from Armstrong VW in Gladstone, OR. I went into the dealer for an appointment to buy a car. I test drove a few cars before finally deciding. Sammy, the salesman assured me multiple times that Armstrong VW does not sell junk and stands behind what they sell. I bought a 2019 Jetta there on 11/17 with about 82,200 miles. On 11/27 at about 82,400 miles the check engine light came on. I immediately took a picture of the light and milage and sent it to the salesman I worked with, Sammy. I also notified him that I had noticed a water leak into the trunk area. He spoke with the manager and told me to make an appointment. I couldn't get an appointment until Dec 1. I show up for the appointment and was immediately quoted something like $700 just to diagnose these issues. After some back and forth with the service writer Chris, I spoke with the used car manager James Anderson directly. I explained I was upset that I hadn't even made it 200 miles and already have some problems that I'm expected to pay for. He used a lot of words to explain why these things can slip through the cracks when inspecting, which I said sure I understand that. He also said that he would be mad as a customer with this experience. However, ultimately he was not willing to budge. Clearly Armstrong VW DOES NOT stand behind the vehicles they sell. I am a decorated mechanic (Mercedes Master tech, Porsche, to name a few brands I worked for) that can no longer work due to a back injury I sustained at work. I highly suspect that the check engine light was cleared prior to me buying the car just so the repair would land in the buyers lap instead of the dealer. This is the first and LAST time I do business with them.
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February 2022 by Dave Grall
Denise was the sales consultant that showed us what we were looking for. Very knowledgeable, helpful and efficient. Great customer service.
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April 2021 by Scott Seivert
First time purchasing a vehicle from Armstrong Volkswagon.It was a pleasure. Zero hassle, no back and forth and right down to business.My wife loves her new Atlas cross sport.
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September 2020 by Bob & Linda Marsh
Bill Saunders is super to work with. Got a car
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August 2020 by Joshua Woods
This place gives you absolutely zero hassle and gets right down to business, everyone i spoke too was very professional and were very nice people. Sold me a really nice tacoma for under what it was worth, low mileage too for the year. i will defiantly come back here if I find something that catches my eye again in the future.
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March 2020 by Brittany Steele
I'd not give any stars if I could. Walked in and didn't get greeted not even an acknowledgment that I was in there. Walked out and walked the lot found 2-3 SUV's I was interested in. Walked back into the building and still no greeting waited a little bit but nothing. So I walked out.
