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March 2024 by June Balagtas
Jess was super helpful!! Excellent service!
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February 2024 by Haley Zane
Everyone has been so excellent and helpful. Travis really made my experience here memorable and welcoming and fantastic!
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January 2024 by aaron scarborough
Just want to say jes Travis and sierra Are the best people in they help so much. I wish there were more people like them in this world. Customer service was top tier. I love you guys so much. ?
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December 2023 by Jodi Ludwick
We had a bad experience with the manager of this store. She is very pushy. She put an extended warranty on a ring I bought without asking. When we asked her to remove it she argued with us that we needed it.
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December 2023 by Juan Pedro
Kae was very helpful good at communicating to let us know what was the best for us!!
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October 2023 by Joe G.
Kae is extremely knowledgeable, honest, and gives you confidence in your purchase. Great experience at this Zales store
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September 2023 by Eric Massey
My mom always gets diamonds when we visit kae we love her and she is so nice and sweet to us. And a big help!
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August 2023 by g1313100
We love Zales. We were shopping at Kay Jewelers on a cloudy day and we couldn’t get any help. Like a bright ray of sunshine across the mall was Zales. We walked up and Kae was there ready to help us with a smile on her face. We have been coming to Zales ever since and look forward to every visit due to her friendly service.
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August 2023 by Theresa Howell
Re: Alec at Zales Jewelers in the Rogue Valley Mall. Medford, Oregon.I recently had the pleasure of visiting Zales Jewelers and I must say that my experience was nothing short of exceptional, thanks to the outstanding customer service provided by Alec. From the moment I stepped foot into the store, Alec's professionalism and patience truly stood out.Upon entering, Alec warmly greeted me with a genuine smile and made me feel immediately welcomed. He took the time to listen attentively to my needs and preferences, displaying a remarkable level of patience as I struggled to articulate exactly what I was looking for. Alec's ability to understand my vision and guide me through the vast selection of jewelry was truly remarkable.What impressed me the most about Alec was his extensive knowledge and expertise in the field of jewelry. He effortlessly answered all of my questions with confidence and provided valuable insights that helped me make informed decisions. Alec's professionalism was evident throughout our interaction - he was never pushy or overbearing, but rather focused solely on ensuring my satisfaction.Throughout the entire process, Alec maintained a genuine enthusiasm and passion for his work. His positive attitude and friendly demeanor made the whole experience enjoyable and stress-free. He was patient, accommodating, and genuinely interested in helping me find exactly what I was looking for.In conclusion, my visit to Zales Jewelers was made exceptional by Alec's outstanding customer service, patience, and professionalism. His ability to understand my needs, guide me through the selection process, and provide valuable insights truly set him apart. I am grateful for his exceptional assistance and would highly recommend Alec to anyone in search of a memorable jewelry shopping experience.
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August 2023 by V Vega
Kae is absolutely endearing and gave my fiancé and me superb service. This is the only jeweler we will go to. Thank you for the opportunity to meet!!
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July 2023 by Katy Hammond
I absolutely love this store and the staff. Kae and Alec are a huge help and the warranties on the rings are invaluable. They have successfully helped pick out my ring as well as a soon to be family members.
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July 2023 by Neuro mancer
We always receive excellent customer service at Zales! Alec always does a wonderful job of helping us and answering all of our questions! 10/10!
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June 2023 by Sarah Woods
Anytime me and my bf come in Kae and Alec are always so cheerful and happy to help and answer any questions we have! They helped us pick out my promise ring and now my engagement ring and there is noone else id rather have help pick out my forever jewelry!
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May 2023 by holly morris
It’s always fun coming into the house and talking to K. She always helps us out and hasn’t got an advice. She’s always willing to work with us and help us out this Ring I got for my 35th anniversary It’s always fun coming into the house and talking to K. She always helps us out and hasn’t got a advice. She’s always willing to work with us and help us out this ring. I got for my 35th anniversary from my husband and I love it. And I love it thanks
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May 2023 by steaven spang
Kay is who helped us today. She was amazing, and answered all of my wife’s questions. Very professional and friendly! Will be asking for her every time we come in.
