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January 2024 by Karen T.
Just had an interaction with Wellness Compounding , they were so incredible rude. Not only the staff but also the pharmacist! I will be changing all of my compounding. Frankly,I would rather not do business with a company that does not value their customers! Side note; Life is too short people to treat others like they are a piece of gum on the bottom of their shoe!
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January 2024 by Elise A.
Those in need of prescriptions, beware! Well, that did not go well at all! I have been a customer for several years and definitely always has been a little roll of the dice how capable the staff is.. but this last round really.. I mean really.. First of all, I called in my prescription on a Monday. We went through both of the items I was needed and was going to have it dashed to my home Friday. Great.. Well, mid week, they called with a question around the cream base of one of the Rx, and also confirmed at that time they were going to deliver Friday.. Well, Friday came and went and no prescription was delivered. When I spoke to them Monday, they said that the Pharmacist decided not to send it for delivery Friday. I mean what! There was no explanation, after 2 phone calls the previous week confirming it would be delivered Friday.. nothing.. I mean, is the pharmacist holding the prescription hostage or something.. So I went in Tuesday to pick it up, and they only had 1 of them filled.. The staff member was quiet and didnt say anything while I waited for the pharmacist to be incredibly rude and blame me for not ordering both. She did offer to make it that night so I could have it the following day, however, at this point I am 5 days without a prescription medically I need to be taking every single day. When I asked who the person I originally spoke with was, the pharmacist said "Im not doing this, Im done." and walked away. I called again to try to talk to a manager, and it seems there is no one in there who specializes in customer service, no manager, and no ability to give voice to the obvious deep issues they have going on there. . Definitely not the type of people I want to be preparing my medicines..
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December 2023 by William H.
I have been using Wellness for the last 4 years for a componded Rx for my K9 companion. I have always been treated with respect and many times have been asked how Wilbur was doing ( he had Cushings disease ). Multiple times we had to go from liquid to pill and back again as his health deteriorated. I (we) never had a problem with refills or any delay in filling his meds. I am grateful for their help in keeping my friend as healthy and moble for way past what my vet predicted. Bill Hampton
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November 2023 by Madison M.
I was sent here by referral of a friend who has been using this compounding pharmacy for a couple of years now. Excellent customer service by Cody. He goes the extra mile to provide accurate information and is proactive in communicating with providers for refill requests. I find their text messaging updates to be very helpful since it notifies you via text message when the prescription is ready for pick-up. The Pharmacy is always busy, but I can usually get a hold of a human when calling the toll free phone number over the local number (in my limited experience). Prices seem reasonable. Cody's customer service alone will keep me coming back here for compounds over the place in Ashland.
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November 2023 by Donna Wanna
Wellness Compounding Pharmacy is really, really good! Every time I call them to refill a prescription, they are professional and helpful. Every time I go in to pick up my prescription, I experience the same. I highly recommend this pharmacy!
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August 2023 by Rick C.
we have being getting our customized prescriptions from wellness compounding pharmacy for years and always has been wonderful, and very helpful for our specific needs. they work with our doctors and providers and in our opinion is stellar !! thank you !!
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July 2023 by kristina allard
Nice staff. Professional. Timely with prescriptions.
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May 2023 by Juanita Baxter
We are very pleased with Wellness compounding pharmacy. They explained how to use the medicine .They were very kind.
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April 2023 by Mark W
Sadly it was a mixed experience today ? My first interaction went well with what appeared to be a new staff member who taking great care in each aspect of our interaction - cudos to him! Then as I was leaving I thought I'd take advantage of their 50% sale and picked up something else. However the first guy had gone for break so I was assisted by another staff person who rung up my purchase but, it didn't seem correct, not 50% off, but I thought maybe I'd not understood correctly their pricing system so I checked things before leaving and sure enough it was not correct- the staff member had simply assumed (without actually looking or thinking about it) that the computer had automatically calculated the discount - I was charged the full price. Long story short, there was a glitch that took a manager override to get it to work correctly. So, (discount) buyers beware, check your receipt. Sorry to leave a review like this as it's my first visit. Hopefully it will improve in the future and I will update as I always do in these cases - I try to be fair and balanced giving the traveller/consumer good info as well as give shops and sellers good exposure ?
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December 2022 by sean
Unfortunately wellness pharmacy is still under the mindset of refusing service to nonconformists
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October 2022 by Debra W.
If I could give Wellness Compounding Pharmacy ZERO stars, I would! They put my medication in a childproof bottle (I don't have kids at home, and I'm a senior citizen). I was unable to open the bottle when I got home (15 miles away). When I called about it, the person on the phone said, "What do you want US to do about it?". I finally went to Rite Aid to get the cap cut off (rather than drive 30 miles round trip back to Wellness Pharmacy).The syringes they gave me to draw up the medication were orange and it was impossible to see the medication level in them. I couldn't tell how much was drawn up in the syringe. When I asked them to send me a clear syringe (no needle), they wanted to charge me to mail one to me! With a $75 prescription? That's rude.All in all, I have to say this is the WORST customer service I've ever encountered at a pharmacy. I won't use them again, or recommend them to anyone. I wish I'd looked at their reviews before using them!
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September 2022 by Augie Brown
Wellness Compounding Pharmacy is not a business I would recommend if you value your rights as an American. Unless you are masked, you will not be allowed into the business to pick up your prescription. They will give you the song and dance about Oregon Health Authority mandates (which are NOT laws) but the truth of the matter is, they're simply rude, narrow-minded individuals who go out of their way to be difficult and unhelpful. They are not the only compounding pharmacy in town. If you value your rights as an American sovereign citizen, go elsewhere. If you don't mind being told what to do by rude, inconsiderate people, feel free to patronize this place.
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September 2022 by Jenn Fitch
Denied service by the pharmacy technician/police officer/rule enforcer queen B’s that work there. Zero respect for their patients.
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June 2022 by Cat E.
I waited a long time before writing as I needed to be sure I was in a calm state of mind. I was given a prescription for an ointment post-surgery. Hand written by my doctor. It was a compounded ointment and was told that this pharmacy was the only one that could fill it. It was a Thursday, May 26. Upon giving it to the clerk, I completed "new customer" paperwork and paid $80 in advance, and was then told the stamped signature of my doctor was not valid. I was also told they don't accept faxes or electronic prescriptions. I went back to my doctors office, waited while my doctor was found and then signed the prescription. I drove back to this pharmacy and gave it back to the clerk. I was then told that Friday was the day this type of ointment prescription would be filled and that it would be around 4-4:30 when done. I asked what time they closed and was told 5:00. I commented that didn't give me much time to get there and the clerk shrugged like it wasn't her problem. I again reiterated that I would get a call, and she said yes. Friday came and went with no call. I admit, I did not call them on Friday until it was too late for me to get there as I was waiting for the call. Monday was a holiday. They were closed! I went in Tuesday and asked for my prescription. I asked if they thought about calling me on Friday as promised and was told no, they were too busy. Then I went to get counseling as this was a new prescription. I wasn't happy to put it mildly, and said some things in frustration that I'm not proud of. That person said she didn't feel good. Well, I said "neither do I and I haven't for several days while waiting for my ointment." I also shared with her that soon the law will require them to take electronic prescriptions as that is what my doctor told me. She wasn't interested. If I ever have to go back I will know the rules now. By the way, date on prescription is Tuesday, May 31. Hmmmmm I hope others don't have to wait 5 days for pain relief because of the ineptitude of this pharmacy.
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April 2022 by Trinity S.
Angie (the manager) was very rude and gave my friend the wrong email to apply for a job based on appearance. Angie also got my friends mom addicted to pills while she worked there. Angie let's whoever press the pills. Chances are an uncertified 15 year pressed your pill!!! Disgusting!!! This place is joke!!!! Would NOT recommend.
