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October 2023 by Tom C.
Always seems very disorganized at the pharmacy. Today I asked for assistance in finding an item and the pharmacist told me he was going to lunch and walked away. Another employee assisted me instead. Unacceptable way to treat a customer. The sad thing is there are no consequences for the extremely rude pharmacist.
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August 2023 by Marie B.
The Pharmacy is ridiculous. I've had constant problems with them accepting my insurance. Anytime I refilled online or my the automated system, it would say it went through. Even the Walgreens app told me it was ready to pick up. I always check my app before I go pick it up because the DAY it says it's ready, it would change and say there was a problem with my insurance and to call. But calling just leaves me on hold forever. And going down to the pharmacy, while not too inconvenient, I would get told it couldn't be filled and that they didn't have my insurance info, despite it being in their system for YEARS I had to do this EVERY TIME. I have Good Rx and they refused to honor the coupons that I had from it. I ended up paying over $50 out of pocket for 2 meds that should have cost me less than $10 if they had just acknowledged that I had a coupon. I have switched my prescriptions to Savon as my mom has always had good experience with them. The only nice thing is the drive through, but ONLY use it if you never have issues because it's impossible to work with them and communicate through the crappy speaker.
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January 2023 by Google user
Came to pick up a prescription knowing I needed to update insurance information. I didn’t have the numbers needed so I called in a day later and they said my medication was out of stock and come pick up tomorrow then update insurance information when I pick up. I get there, still out of stock and not ready because my insurance needed to be updated so they send me a link to update on my own and I walk out. (Cause it’s so busy always) then I get out to the parking lot and I got sent a link to update BILLING information. I got shrugged because they were in a rush. THEN I call and explain why the prescription won’t go through and they say “we will override it and you can pick up Tuesday, I’ll personally call you to tell you it’s ready” Now it’s Wednesday and I call in, and you want to know what they told me? My insurance information needs to be updated before they can go through with it….. I had it at that point and said “IVE BEEN TRYING” and I explain everything then she says “what’s your insurance information” then we went from there so I could pick up today. Like pharmacy’s could save so much more time by helping the person in front of them first. Don’t say you’ll override if you can’t! I’ve been trying to get my hands on my medication for over a week now. I get that pharmacy’s get the short end of corporates deal…. But when someone says “insurance needs to be updated” the employees need to go in and do it immediately.
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January 2023 by Madison Willhoft
Came to pick up a prescription knowing I needed to update insurance information. I didn’t have the numbers needed so I called in a day later and they said my medication was out of stock and come pick up tomorrow then update insurance information when I pick up. I get there, still out of stock and not ready because my insurance needed to be updated so they send me a link to update on my own and I walk out. (Cause it’s so busy always) then I get out to the parking lot and I got sent a link to update BILLING information. I got shrugged because they were in a rush. THEN I call and explain why the prescription won’t go through and they say “we will override it and you can pick up Tuesday, I’ll personally call you to tell you it’s ready” Now it’s Wednesday and I call in, and you want to know what they told me? My insurance information needs to be updated before they can go through with it….. I had it at that point and said “IVE BEEN TRYING” and I explain everything then she says “what’s your insurance information” then we went from there so I could pick up today. Like pharmacy’s could save so much more time by helping the person in front of them first. Don’t say you’ll override if you can’t! I’ve been trying to get my hands on my medication for over a week now. I get that pharmacy’s get the short end of corporates deal…. But when someone says “insurance needs to be updated” the employees need to go in and do it immediately.
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January 2023 by Vickii R.
Horrible experience waiting on the phone line for 30 mins, finally just hung up,they kept telling me they were busy with a patient, but had zero time for patients over the phone. We are all important not just the people that are in the store. Have been waiting for a prescription for 5 days.
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November 2022 by Kelly W.
I like this drive thru. The people are nice. They are helpful with getting drugs approved with my Doctor & insurance. Granted it's hard to get them on the phone & you have to go in if you need to talk to a human but this is our post-Covid world & lack of help in about every industry.People need to lighten up about not being able to get all the things they used to. The world changes. Adjust.
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August 2022 by Harry L.
Not sure why this pharmacy gets poor reviews.I went their yesterday after calling to pick up a financialRecord of my prescription costs. They were very frowns helpful. In fact any time I have called or costed in store they have always been friendly and helpful.
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March 2022 by C. M.
This Walgreens has been the worst pharmacy experience I've ever had. I don't usually use this pharmacy so was unaware of their new restrictive 9-5 hours, M-F only, when I initially got my prescription filled here. I ended up having to take time off of work to pick up my prescription after the woman I talked to on the phone told me their advertised services are not actually available at this location and she can't do anything to help me out regarding their hours. I managed to get in about 15 minutes before they close only to find makeshift signs plastered everywhere indicating their machines are down and can only take cash. Guess who happened to not have cash on them that day? Me. I waited in line anyway to see what my options were since it's a new prescription and I'm not sure whether my insurance will cover in full or not and I'm basically told they can do literally nothing for me, including get the prescription transferred back to my original pharmacy and/or communicate with my doctor for me and then the woman snidely implied I should get out of line if I can't pay and reminded me they were closing in about 6 minutes. All over what turned out to be an $8 prescription. When asked about their oddly restrictive hours, again I received a snarky reply about how hard their pharmacist works, but I "probably don't see it". She's not wrong, I don't see it because I am also working my butt off at my own job during working hours, as most people do. When the **grocery store** across the street has a pharmacy open 65 hours/week and you can barely operate 40/week as a **pharmacy**, seems like a big red flag. When I called my old pharmacy to get it transferred back over to them, I was informed over a day later when I called (again) that they were unable to do anything because Walgreens gave them the runaround and left them on hold when they called to request Walgreens cancel the insurance claim they had filed for my prescription, so my pharmacy couldn't file a claim for the same prescription until the refill date arrived at which point it would be far too long past when I needed it. I ended up having to pay out of pocket because of Walgreens' total incompetence and unprofessionalism.My pharmacy is incredible and worked with me to resolve this situation, but Walgreens was nothing but unprofessional, rude, inaccessible, and frankly just problematic all around. I have had other issues with this location in the past when trying to transfer a prescription to them, being told they have nothing with my name associated with it, having the pharmacist himself put in the transfer request, and still ultimately never hearing from them again and never getting the prescription through them at all. My pharmacy has indicated issues with them before and I see in the reviews plenty of similar experiences. Definitely do NOT recommend coming here, especially if you have any super important medications.
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January 2022 by Daniel Lopez
They close at 5pm, and I got there at 5:01pm and wasnt able to pick up my prescription that was already prepared (I requested it yesterday).
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November 2021 by Brett Barker
you cut your pharmacy hours reduced your staff this place sucks now
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November 2021 by Jj M.
Bi-Mart never had a difficulty understanding my doctor's instructions, but Walgreens' pharmacy used that excuse to delay my seizure medication. I walked two miles to pick the prescription up, Thank you, Walgreens. Walgreens Pharmacy's staff has made me wait on the phone for, at least, 45 minutes. Probably waiting in line behind other unhappy former Bi-Mart customers forced into the best pharmacy ever. Ugh. Go somewhere else if your doctor is OCD. Walgreens won't understand.
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July 2021 by Isabel C.
This review is for the PHARMACY. I have been trying to get through to the pharmacy for 2 days. They will literally have you on this hold loop for 15 minutes, come to the phone to relay the message they need you in said hold loop, then proceed to hang up the phone 5 minutes later.
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March 2021 by cat l.
Walgreens on West Main in Medford., OR. I took a prescription into them for pain meds for my daughter in love who had just had surgery.the pain meds given to her were making her sick, and she couldn't continue taking them. I went inside since there were five cars in line at the drive through. I gave them the written prescription, and was told it would be 20 minutes or less. It took them twice that time to process the prescription. My daughter in law was suffering while waiting for the prescription to be filled. After I gave the paperwork for the prescription a young woman came into the pharmacy requesting her second COVID shot. They couldn't find any record of her first shot, so spent all of their energy locating it. The pharmacist chose to administer her shot taking away time from processing pain meds that my daughter-in-law law needed ASAP. This pharmacist has no conception of priorities. Don't use this pharmacy unless you don't have any other choice. Even people with advanced degrees can't do simple tasks like prioritizing these days.
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December 2020 by Julie Crampton
Very friendly and professional staffing at this pharmacy.
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January 2020 by Thomas Doll
We pickup photos here every once in a while and we are always happy.