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September 2023 by Matthew Bowers
Excellent customer service fast, friendly, and competent. Helped me with adjusting times on trip with ease.
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October 2022 by Diesel
I rented car dolly yesterday at closing time..my truck blew a head gasket and is non operable. I returned car dolly and hitch to Southern Oregon 4x4 and U-Haul in Grants Pass....Sorry guys I know I'll be charged a return fee and that's totally fair....as far as a review great place helpful people
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August 2022 by Leo Manzione
Super helpful by phone. Thank you.
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May 2022 by Carrie Andries
Pick up went fine. The gentleman was very helpful and easy to deal with. When we returned the vehicle, another the man wanted to charge us over $800 for a rental we booked for around $240. My husband said that something was wrong. The man rudely turned the computer screen to him and said something like the computer isn't wrong, My husband said he didn't care what the computer said, that the total was wrong. The man rudely said, "do you have your paperwork?!" Luckily my husband did. After some huffing and puffing the man entered things correctly and we were only charged what we agreed to pay at the time we rented the truck. All in all, not a good experience.
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July 2020 by Cheryl H.
I went in there today. There was a sign on the door, no mask, no entry. There was a woman up at the desk purchasing that had no mask on. There was a man behind me talking on his phone the entire time I was waiting in line, no mask. I was uncomfortable the entire time I was there. I wish there were other options for buying boxes etc. The reason we are still needing to wear masks and social distance is because of all the people that won't do the simple task of wearing a mask! We can't get rid of the Covid 19 virus if we don't it like the virus it is instead of looking at this as having our rights taken away!! Better your rights than the rights of those you love and your neighbors etc. Very disappointed U-Haul. Please try harder.
