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November 2024 by KEVENNEDY
Great customer service!
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October 2024 by wayne haag
Very disappointed in this company. Very.
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August 2024 by Joseph Gabriel (Joe)
They are thieves I have a $250 overpayment that they are just taking and keeping it's unreal Medford doesn't do anything or care anything about real criminals they set the dogs "police " out on regular hard-working people to be pulled over for absolutely no reason whatsoever and give tickets for the most ridiculous minor offense like sneezing in public yet given a hefty ridiculously over the top fine for absolutely nothing, while disgusting slimy proprieties like this literally steal from people and there's nothing you can do as a citizen the police could care less the better Business bureau as if that's anything at all literally stealing people's money every single day growing fat on theft while the council the police do nothing of course they probably are all involved in it together they're all corrupt and horrible I'm leaving this town and never coming back I grew up here and it is the most foul place now
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December 2023 by Clay Ver Bryck Sr.
Lets customers run out of fuel and don't make a effort to get your tank filled. They also don't answer their phone.
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December 2023 by Cayson Thurman
They never answer their phones.
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August 2023 by zha zha
This business is so good at NOT taking your calls and making appointments that they NEVER show up even you drive to their office made the appointment . Wow! What amazing business!
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August 2023 by robert jennings
Thanks for your service..sure appreciate it...especially when winter comes or electric goes out and I still have propane for energy...
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June 2023 by Marc Vane
Thank you for making your process of ordering and paying easy. New customer!
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April 2023 by David Reece
Suburban Propane is a mess - we have had nothing but bad experiences with them since the beginning. Starting two and a half years ago with a poorly executed installation of a tank and hook up - we have only experienced poor customer service as they began price-gouging us a year and a half into service. We started out at an introductory rate of $3.89/mo and without notice the price jumped to $6.79 per gallon in 2022. We ran out of propane at one point and they refilled it for us next day. The last straw was our most recent bill which showed another price increase to $6.89 per gallon. When I checked around with other propane companies, their per gallon price was still at $3.89 and they said they had not seen a price increase in years - even through lockdowns. I called Suburban to inquire and they had no explanation - just that they had simply decided to raise the rates. We canceled our service and they told us they'd refund us for the fuel in the tank (minus $1.00 per gallon) for restocking. Plus picking up the tank was $152.00. Suburban is a scam - don't get fooled by their shiny trucks and branding. Go with a local company and save yourself a massive headache.
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March 2023 by Merle Waldkirch
Walked in on a cold day,asked if they would fill my tank and the lady told me she was too busy....
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February 2023 by Michele Cagliostro
Sarah and Jasmine in the office are awesome and they really care. What was a rough start turned out seamless, and everyone was very friendly.
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February 2023 by alison lewis
Very professional, helpful and polite
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February 2023 by Clay Ver Bryck, Sr.
Lets customers run out of fuel and don't make a effort to get your tank filled. They also don't answer their phone.
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February 2023 by Mark Hamlin
We've been leasing a tank for a couple years. Nov. 2022 they delivered and the price was 6.99/gallon. Outrageous, our friend in California paid $2.99 for a Suburban fill two weeks later. And, I looked up govenment data, throughout 2022 across the U.S. average propane prices were below $3.00. I called to complain. The supervisor would not do anything for me. We'll be cancelling our contract with Suburban soon. It's called a racket.
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January 2023 by Butch Merusi
Extremely expensive, terrible customer service. I was burnt twice... Never again.
