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December 2023 by Kena S.
I'm not sure I'll have enough room to adequately express how much I appreciate and highly recommend Southern Oregon Subaru. Not only does this company have a knack for hiring salt of the Earth people, they have huge hearts and give back in SO many ways to our community. This company is a feel good, high value, deep integrity, and solid company. The quality service starts with their great leader and GM, Randy, and trickles down through each department, all the way to the shuttle service I received. Shout out to Gary, one of their shuttle drivers, who made a simple 5 minute drive back to my work one of the most meaningful 5 minutes of my day. He's an example of passing along kindness and leaving people better than you find them. I had my vehicle worked on and I'm 100% satisfied. Taking my business to a company that takes such great care of their guests and their community is a great feeling. Thank you Southern Oregon Subaru for EVERYTHING you do!
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November 2023 by Sparkle H.
I bought my Subaru here three years ago and its the only place I go to for its maintenance and service. Drew, my go-to service writer is awesome and he has helped me on several occasions with pretty crazy problems I just happen to have to deal with. I recently took it in for an oil change and Sara was very friendly and courteous. It only took 45 minutes, but I was first in line for Express. It usually takes a little longer. They have a nice waiting area with comfortable chairs, outlets, bottled water, and snacks. Thank you SO Subaru!!
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November 2023 by Meg H.
If I could give 110 stars I would- huge thanks to Stephan and the entire team at Southern Oregon Subaru. My engine light came on after a cross country journey immediately upon my arrival into Oregon. I showed up to Southern Oregon Subaru just thankful to be near a dealership. The team checked out my engine light, addressed all my concerns and ensured my safety as we made a time for the all day repair. I was amazed not only at their kindness and professionalism, but that they had the parts I needed in stock! The service manager, Stephan truly provided remarkable care and exemplary service.The day of my service Gary was my shuttle driver. He was so kind, personable and gave great recommendations for things to do around southern Oregon. Additionally, he left me with some treats for my dog :) I cannot thank Gary enough for his kindness, consideration and care.When my Subaru was ready for pick up, Stephan again surprised me by having my car washed, vacuumed and detailed (it was absolutely dirty from my cross country travels and having it clean was the last thing on my mind when facing repairs). Stephan, Gary, and the entire team at Southern Oregon Subaru truly exemplify what it means to have extraordinary customer service!
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November 2023 by Grace Johnson
Many of my family members have bought cars from SO Subaru. Ron Hogan was our salesman and he was amazing! We also briefly chatted with Nick, who was great too. Both of them were super knowledgeable, patient, and had our best interests in mind.We test drove a few cars and ultimately decided on a 2024 Crosstrek and Ron was instrumental in getting us a great deal. I enjoyed working with him as he has decades of experience and truly is respectful and non-imposing during the process of buying a car. Ron has helped my family every time we’ve made a purchase and I’m looking forward to buying my next car from him in the future. If you’re looking for a used or new car, I would highly recommend going to this dealership as everyone there was so nice and really helpful.
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November 2023 by Carol & Bruce
Our 2014 Outback was brought in by tow truck. We had never had any issues with our car before this. There was a problem with the extended warranty company but Damian (& Randy) straightened it out. They provided us with a loaner car because the service took over two weeks to complete due to issues with the warranty co. Damian was AWESOME to work with and going forward he will be our service advisor. We High Recommend SO Subaru.
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October 2023 by Lizanne Sayre
This was our 2nd new car purchase from Southern Oregon Subaru in the last 2 years. John handled both purchases and made each transaction as easy as possible. We live 2 hours away in California and John delivered the car to us. Follow up was exceptional. I have made many new car purchases in my 74 years and the 2 with John were, by far, the smoothest.
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September 2023 by TOKU BLAZE
First off. I just want to start by saying that these people are completely compassionate understanding people. After my mother a widowed woman had been jerked around so much by other dealerships and made to feel like garbage. This dealership welcomed us with open arms treated us like human beings they heard out our situation. They gave us a good reasonable deal on our car. Being able to secure that deal insured that my family was able to get things that we needed in. No lies no deception they were honest and up front they had the best hospitality and welcoming feeling in the dealership. On a lesser note though. It's really nice being inside that dealership and just seeing the old cars that they have on display.
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September 2023 by Almira Compania
Subaru is definitely more than 5 stars, I dropped off my car last week Friday with so many issues, Drew and all the service crew really helped me with getting covered with my extended warranty, offering a ride and a loaner car, the communication from them is very outstanding, they update you through their text messaging system, which is very helpful especially when I am very busy at work. Their shuttle service is the best, Ed one of their drivers is very fun to chit-chat with. Lastly, their sales team, I called exactly 7:00 p.m. that day, they were about to close, to let them know I forgot to separate my work and apartment key, which obviously it's with my car, I was feeling a bit panicky because I had no idea how I am going to close at work and get home, Nick looked for my key and found it on a very top place wherever the service crew put it, and the sales team waited for me to get it. I am very impressed and thankful for Subaru's team because they really show that they care about their customers. I am not good at remembering names but those whom I met at Subaru, again thank you so much, and keep it up for taking care of us, your customers. God bless you all!PS. I want to say hi to the dog earlier at the cashier, he/she is so adorable. Really made my day today.
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September 2023 by Alex E.
Stereotypical Mechanics working here, will upcharge on anything they can and will refuse releasing your car back to you. Do not come here, do not trust them.
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August 2023 by Michael Geer
The team at Southern Oregon Subaru was awesome. Matt, our salesman, helped us deal with the hurdles of buying a car before we returned from overseas. The customer service we've experienced is the best I've had in 30 years of car buying, hands down. Keep up the good work!
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August 2023 by P.C. H.
Steven at Southern Oregon Auto Sales helped me get the perfect truck for me.He was fai and honest and very nice. I can't thank them enough, and I HIGHLY recommend shopping the fir your next used auto or truck.Wish I could give them more than 5 ,would give them 10
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July 2023 by prema Clinton
We went car shopping at Southern Oregon Subaru last Saturday, July 15th, for new cars. We were welcomed by John Bermea, who made us feel comfortable at the showroom, and he showed us around and guided us through the available cars there.I must say that this was my best car shopping experience ever. I drove the same car for 18 years because I was not particularly eager to go car shopping. John was very informative and answered every question of ours patiently. Nowadays, it is commonly seen that car sales associates don't do enough good jobs, but John delivered incredible service and an enjoyable experience. John went above and beyond to help us find the perfect cars. John helped us to get two new 2024 Crostrek Limited with no pressure or stress. It was a pleasure working with him, and I would highly recommend him. We will be going back to your showroom for the year ahead. THANK YOU, John!!!
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July 2023 by Amber Cowen
Richard Hayden is the BEST there is. Not only was he super friendly, but he wasn't trying to con us into buying a car. He really wanted to make sure we were happy. He was knowledgeable about the vehicles and even the electrics! I hope he is there when we need a new one!! 10 out of 10!!!
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July 2023 by Kjell Petersen
We came in to Southern Oregon Subaru very stressed since we needed a new car. Richard helped us and was great and very patient with us as we looked at all sorts or cars. In the end he really helped us find the car and price that worked for us.
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July 2023 by Hope Smith
It's one thing to buy a Subaru, they are all amazing, but making a purchase at Southern Oregon Subaru is best decision I have made. I purchased my 2016 Crosstrek from John Bermea about 3 years ago and he was amazing then! When I called John last week about wanting to purchase a new Subaru, he listened to what I was looking for. I came in to test drive a 2023 Impreza, but my heart would love a WRX. The manual just wasn't in the cards for me. With a small loop around the lot, John showed me THE car, a 2024 Subaru Impreza 2.5 RS. (my first new car was a 2005 2.5 RS about 19 years ago). SOLD! It is the best of all Subaru worlds. I am in LOVE with my car and can't Thank John enough!