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August 2024 by Mr Ed
These guys do a really good job considering, they had my F-350 windshield in in an hour and 15 minutes I was impressed.
Did a very clean job
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August 2024 by Buffy Chix
We are full time RVers 6 months out of the year and 2 weeks ago a gravel truck kicked up a good size Rock and caused a huge starburst shaped divot at the center base of the windshield of our Class A motorhome.
Yes, it is impossible to talk to someone quickly to set up an appt, so we drove right to their location. Luckily, we were able to park in front of their shop and again lucky they were not jammed with appts that day and could fix it right away.
J.J. Worked on our windshield and applied 2 applications of resin to make sure it was completely sealed.
Very happy with the service we received. Thank You J.J.
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July 2024 by Hank smith
Impossible to talk to a person unless you have their number NOT listed online. THEY DIDNT COMPLETE THE JOB, CANCELED FIXING IT, THEN REFUSED TO DRIVE TO ME TO FIX THEIR MISTAKE. The passage side wasn’t put in properly, you can hear it screaming when you drive.
It’s the lack of customer service and willingness to make it work that made this an awful experience. Especially when the reason is they don’t drive to my area, but I have seen their vans less than 10 min from my home/area.
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June 2024 by Gertrude Incabakker
Great service, they did an amazing job replacing my windshield.
However, the receptionist was the most unfriendly, unwelcoming person I have ever met in a public service.
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April 2024 by N Santacruz
Michael Hicks will give false information about an appointment that he was not at so Safelite will not rectify damage caused by a Safelite tech. It seems this location is on the verge of needing a clean house. It seems that many people are experiencing damage by the technicians and Safelite not taking reasonability for gouges made to the body for a window repair. I have contacted Safelite customer care with a case number 21351537 that was opened in February and Michael will not let it get to a manager higher than the location and can't justify with documentation showing the damage was fixed or repaired. I asked Michael for his manager since Michael created damage that was not there and was not noted by the tech and didn't want to give me the contact information. What is Michael hiding?
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March 2024 by Trevor Skeen
I just wanted to send out a HUGE thank you to the Satelite location in Medford on W Jackson St. They took great care of my Jeep and the whole process went smoothly when it came to getting a new windshield. I was in and out; would highly recommend for anyone needing a chip repair or like myself a whole new windshield.
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March 2024 by Ian Bagshaw
I made an appointment for a mobile windshield replacement and was told the total would be $354.97 and the technician would be there between 12 and 5 pm the next day. I received a confirmation email with the time frame, address and total due. I cleared my schedule and waited around until 4:15 just for the technician to tell me the total is now $419. He called his manager and was told that’s the price, take it or leave it- even though I have a copy of the quote for $354.97. The technician left and I still have a broken windshield.
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March 2024 by Cruz Cruz
Safelite will damage your car for a window replacment and will not pay the cost to fix the car they damaged. Do not use safelite. Louis will bot get back to you.
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March 2024 by Anthony Miller
Not the friendliest people in the office. Got me in quick, which was nice. The wipers didn't work when I went to pick up the truck but they fixed them. Within 3 days I already had two new cracks/chips in the new windshield.. Doesn't seems like the best quality glass. Some internet searching will help prove that. When I went back, they said the manager would reach out and never did. Cheapest in town for a reason..
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February 2024 by Nicole Tuminaro
Louis was really great. Not only did he replace windshield in a timely manner, he went above and beyond and replaced my wiper fluid tubing that I didn’t know had been broken.
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February 2024 by Sara Whitman
They did a fantastic job and have exceptional workers !!!
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February 2024 by Cindy Clark
So easy and professional. Price is great too
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January 2024 by Lawrence Li
Nice guys do nice work
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December 2023 by Kimberly McDonald
They did a great job with the windshield replacement and I would recommend them to others
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November 2023 by Jim Stacey
Fast and pro service...thanks
