Rogue Credit Union is a financial cooperative with branches across Southern Oregon and Western Idaho. Reviews from members highlight both positive experiences and significant frustrations. Many customers report amazing experiences, describing employees as treating members the best, always finding a solution, and providing great, polite customer service. Specific interactions are noted where staff went above and beyond to help resolve issues, such as fraudulent card activity, with efficiency and care. In one case, a branch manager successfully heard a member out, proposed a solution, and fully rectified a situation, recovering a painful experience. However, other reviews express serious dissatisfaction. One long-time member describes an unbelievable situation where a system upgrade led to denied liability for errors, creating frustration that was poorly addressed. This experience, characterized by defensive communication, prompted a decision to move multiple accounts away from the credit union. Conversely, another member consistently praises a specific employee as a blessing, highlighting helpful, professional, and kind assistance with all financial needs. The overall sentiment is mixed, reflecting experiences of exceptional service and recovery alongside instances of systemic failure and poor communication.
Amazing experience the employees always treat there members the best and always find a solution. Personally I think this is the best Credit Union in Medford
May 2023
Thanks Ryan Franko for helping get my loan setup!Thanks RCU!!
October 2022
Holly has been a Blessing. She helped me with all my financial needs and a great conversationalist. Professional, Helpful, Kind. Thank you for everything
