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January 2024 by Kathy Servatius
Never had a bad experience and when the work is completed I am confident they have gotten to the root of whatever the problem was and corrected it. They give me accurate estimates on the work to be done and stick by those estimates, no surprises, no extra hidden costs. Thanks Rogue Automotive
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November 2023 by JoCo Hemp
This review is about their customer service, not their knowledge as mechanicsI got into a car accident, Rogue said they could repair the intercooler on my CRV and assured me that they were "in network" with my insurance company despite not being on the short list of recommended shops. He even said they had a direct phone line to access my claim.I decided to use Rogue. I don't want to pester them with phone calls, but after 3 weeks I had heard no updates so I decided to call. They hadn't even submitted my estimate yet. And weren't even in touch with the claims department.Fine, let's move on and just get this thing rolling. NOPE. More errors submitting the proper parts, more issues by trying to order new parts that I would have to pay for out-of-pocket when I had requested no additional charges beyond the deductible.Then, after all this got sorted - more than 2 MONTHS after I dropped the car off...it's fixed but needs a new battery. And they were unable to find a battery for the car after a day so I went to Auto Zone MYSELF and installed the battery in their parking lot as Rogue Auto was closing side by side with the mechanic. He was 100% ready to tell me to come back in another 3 days after the long weekend because he couldn't be bothered to source a battery.He might know a lot about cars, but he does not care AT ALL about how long you will be without your vehicle. 9 WEEKS!
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November 2023 by John L.
This review is about their customer service, not their knowledge as mechanicsI got into a car accident, Rogue said they could repair the intercooler on my CRV and assured me that they were "in network" with my insurance company despite not being on the short list of recommended shops. He even said they had a direct phone line to access my claim. I decided to use Rogue. I don't want to pester them with phone calls, but after 3 weeks I had heard no updates so I decided to call. They hadn't even submitted my estimate yet. And weren't even in touch with the claims department.Fine, let's move on and just get this thing rolling. NOPE. More errors submitting the proper parts, more issues by trying to order new parts that I would have to pay for out-of-pocket when I had requested no additional charges beyond the deductible. Then, after all this got sorted - more than 2 MONTHS after I dropped the car off...it's fixed but needs a new battery. And they were unable to find a battery for the car after a day so I went to Auto Zone MYSELF and installed the battery in their parking lot as Rogue Auto was closing side by side with the mechanic. He was 100% ready to tell me to come back in another 3 days after the long weekend because he couldn't be bothered to source a battery. He might know a lot about cars, but he does not care AT ALL about how long you will be without your vehicle. 9 WEEKS!
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September 2023 by Douglas S.
Went to Rogue Automotive after a disaster at Medford Kia (Do NOT take your vehicle there). Greeted by Josh and was treated with the respect I offer my automotive guests at my JLR dealership. Repairs completed on a timely basis, even with two techs calling out sick. Strongly recommend for repairs.
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September 2023 by Christopher C.
The work was ok but they charged me 200bucks cause I was out of town on the weekend and they knew it. How can you do that to customer that just paid you his bill and then wasn't available to let you pick it up..So there not there but they charged 100buckx a day .so they charged me for two day's that they weren't available to pickup..parked it on the street held the keys so I couldn't have anyone pick it up. Is that right?
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September 2023 by Lori B.
Dave had a issue following through with the promises he made when my car wasn't done correctly. I wouldn't have known if he hadn't mentioned it to me. Lol! When returning to get it fixed, he acted like he didn't know what I was talking about and made up a big story trying to make me look like I'm crazy. It really upset me and I let him know. Not a good position for him to be in, at the front desk. He's old and can't remember what he says, apparently! The owners should have reached out to me to resolve the matter, butt didn't.
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September 2023 by Dorothy H.
If you ever need a service on your car Josh is your man, he is reliable, dependable, and all around a good guy. He serviced my car and I had the A/C checked and he changed the air filter for me and now my A/C works amazing now. Thank you to Josh and all the guys at Rouge Automotive.
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August 2023 by cadilina deville
The staff is nice , the boss lady is cool , they get you down the road in little time ,everyone I know who uses them has great things to say . I enjoy dealing with them
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August 2023 by Jesse Wagner
They go above and beyond for you, without over charging. Never been anywhere better, when it comes to vehicles. Thank you.
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July 2023 by Frank L.
On our way from SF Bay Area to Portland and overheated on I5. Car made it to Medford and next day, looked up Yelp for recommendations for a repair shop. Rogue Automotive came up and called them. Next, had to locate a rental car to continue trip and wow, Enterprise Car Rental less than a block away. Left the car with Josh and left for Portland. They did a eval on the car and inform us that it will be at least two weeks before the will be repaired due to machine shop backlog. They gave a fantastic referral, TK Transport, to bring the car home. They didn't repair the car but: honest in time for work and great referral. If I live in Medford, this is the shop I would sent my cars to.
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June 2023 by M G
Had Rogue Auto do an inspection and overall service on a used car I purchased locally. They were very thorough, professional and had very fair prices. Great to work with. They did everything right and ensured the car was in great shape to drive back to Vegas. Highly recommend Rogue Auto for anything you need.
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June 2023 by EƎ
I got a car checked out before before buying it, they did an incredibly through inspection and let me know what would need work. It took a while, but I'd rather this kind of job done right than done fast. Thanks a lot to them for letting me know what I was getting into.
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June 2023 by Kurt V.
This is the worst experience I've ever had. The are all about smoke and mirrors. Tried to get ac fixed and they had my truck for almost 4 months. I was quoted a price to complete the project and every week would receive a phone call telling me the price was increasing. By the time the cost doubled and the truck sat there for three months I told them to replace the old parts and then I would pick up my vehicle. No one even apologized or even cared. I highly do not recommend them.
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May 2023 by Brandi J.
I thought I needed new breaks but I didn't. They could have just replaced them and not told me they didn't need it. Honest, got in Quickly, and they even left a little candy bag in my car when I picked it up. If I do need anything I will be back.
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April 2023 by Rob Caster
Absolutely fantastic service and incredibly reasonable prices. In the years I've been to Rogue Automotive with my older vehicles, I've never once had to have a repair corrected. When they fix a problem, it stays fixed. I've used a number of mechanics in the valley and Rogue Automotive is my choice by far.Services: Electrical repair