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August 2023 by debbie McCormick
Horrible customer service!!!! No one welcomes you in to this tiny store, or acknowledges you the entire time you're shopping. Staff just hangs out behind the counter stone face. You need to train your staff to be friendly or at least helpful when they're buying your overpriced clothes.
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January 2022 by Learn Explore Love
Daughter purchased this $38 sweater this week from our local PacSun. The first time she wore it, the sleeve unraveled. My husband tried to exchange it with my daughter and they were denied exchange although employee remembered our daughters purchase. She paid cash and didn’t get a receipt plus took off tags=no exchange. Expensive sweater to fall apart in a day and she’s frustrated she can’t get a new one.
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September 2021 by Dana Munn-Lydon
Called to find out if I can return something we ordered online that didn't fit. Yes we can, just need order #. Great customer service.
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July 2021 by MangiaroRanch Family
Driving through the Medford, Oregon area, we stopped at the mall. My daughter found shorts she liked as to lady told her they were buy one get one half off. Upon ringing them up, they came up full price. The manager, Tony, refused to honor the sale sign that was listed and the word of the female employee and walked away. I’m disgusted with the poor customer service the store manager, Tony, provided and the refusal to honor their sale sign. See picture. The shorts were taken from this table. The sign is in the middle.
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March 2021 by Mark Barrett
Good store
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September 2020 by faceless faceless
Worst customer service in the mall. Employees don’t greet or ask if they can help. Too busy with each other. Feels snobby. Train better customer service please and I may shop there more
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September 2020 by Michelle Fuentes
Employees just stand their gossiping to each other. They don’t even acknowledge you. Needed help but instead the workers laughed and were making plans inappropriate. Worst customer service at the mall.
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November 2019 by Amber Butler
Great mall. I wish bath and body works had nicer employees and better stuff and a white barn. Love the bubble tea place.
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August 2019 by Natasha Edwards
great place to shop. events are super fun and family friendly
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May 2019 by Jessica Glass
Definitely not recommend due to safety issues. This seems to be a place where all the junkies and homeless people and pedophiles get to hang out all day! When issues are reported to the mall staff or security nothing is ever done about it! Why would a business allow these creeps and drug addicts to hang out there all day? It looks really bad when a family comes to the mall and the first thing you see before you walk in are zombie looking addicts who clearly have no business b
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February 2019 by Angie Gray
I rented 2 strollers to use for $10 each that have little tablets to keep the kids happy and busy while I was there..... I would of been better off going to multiple stores that appreciate their customer and offer free carts to push kids in. Neither one of the tablets worked in the strollers I rented and they were filthy dirty! Now I am just being passed around in emails to people and nobody will even try to refund me in any way!
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February 2019 by Linda Delapp
it is very friendly & just the right size mall! I always can find something I want!
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February 2019 by Helen Lindsley
Has great stores in one place. The quality is good. My husband bought a pair of shoes 2 years ago that he is still wearing today. Plus I love Bath and body works, Bed Bath and Beyond, and Macy's. Plus the other stores.
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January 2019 by Karen J.
Nice to be in a traditional mall that still has all its anchor stores open and the regular mall stores still intact. Most malls look abandoned, this one does not
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September 2018 by special rae
This store sucks gorilla d***! I was going to buy The Weeknd's Sweet Melancholy and another shirt and one of the employees said I couldn't mix genders and before I was trying to get an Adidas bodysuit and it wasn't included in the 50% sale. Too many rules! Im never coming here again!