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December 2023 by Susan B.
Fun for the crafty, yup. They are overpriced, but most brick and mortar stores have to be these days. Not a great attitude day for staff, evidently, for my recent visit. So, yeah. Keep that in mind and speak up. The customer isn't always right, but they usually are... *ahem
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May 2023 by Dwight Henry
These bootleg Mandalorian end credits posters aren't going to mount themselves. Michael's Custom Framing shop is known for exacting standards, excellent tools, quality framing materials and employing genuine craftspeople. These facts make them the go to for any custom frame for anything you want to proudly display. They are also priced to the level of their quality and so I must caution you not to scream Gosh Damn! right in the nice counter lady's face when she tells you the price.
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May 2023 by Duane Pridy
They do a good job
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October 2021 by Del W.
Just got off the phone with Trinity because I had a few questions about their Halloween items and oh my goodness she is so so so nice and helped me with exactly what I needed! I ended up calling twice because I had another question, she answered both times quickly and she made my day! Seriously so amazing and I'm just blown away with her attentiveness and work ethic!! :) thank you so much!
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February 2020 by Elsie D.
Very clean and organized craft store. So many items at reasonable prices. My daughter and I wentt there looking for artificial flowers to make spring wreaths and flower crowns. Some were on sale so we got different colors and sizes! We enjoyed browsing and just looking around in case we need something else in the near future!
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September 2019 by Terresia A.
Everyone was extremy helpful and nice here. Any questions you might have they are beyond willing to help you. Thank you so much team Michales!
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October 2018 by Dee L.
Great store and equally great people. So helpful and priced well. Always bargains and coupons!
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August 2018 by Rebecca E.
Normally customer service is ok at this store . Today however it wasn't. I was in line, being very patient as the one checkout person was taking a very long time checking someone out (chatting). Finally it was my turn and halfway thru my checkout the employee answers the phone and commences to help the person on the phone and stopped helping me! Never should a phone call take precedent over someone in the store. I was livid. Answer it, put the call on hold but don't stop helping the person checking out. I tried finding a manager but couldn't find one so I decided to deal with it this way.
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July 2017 by Shawna L.
I love Michael's. I wish I could buy everything besides the scrapbooking stuff. Lol I love the clearance aisle and Dollar deals. I could get lost here. I once got sucked into the Michael's hole for 4 hour. Very friendly staff and they are great multi taskers
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May 2017 by Jason C.
I walked in and was like a deer in headlights. I had an odd ball size frame my wife had bought there years ago. She sent me to find a near match and a coupon she got in the mail. I headed to the back where I saw "Framing" on the wall. Omg...Sooooo many options it was overwhelming. I found Aaron who quickly and expertly measured up my original frame. He took me right over to the oddball sizes and there it was... a near match! $35 for a frame? Damn, no wonder why she sent me, lol ;0P. I got to looking at the 50% off coupon my wife had sent me with and quickly realized it hadn't even started yet! Aaron offered me a 40% off coupon currently running and went to look for one. After no luck finding one, he said he would just ring me up back at the framing register. He explained he was the manager and decided he would honor my 50% off coupon even though it wasn't active yet. If that's not great, 5 star customer service then I don't know what is!!! I have very little experience coming into Michaels (that's wifies thing), but I will seek out this location anytime it presents itself, solely due to the service I experienced. Aaron, Thanks a ton for assisting this helpless newbie and making a daunting chore quickly and easily attainable!
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December 2015 by Kate G.
The women working in this store have amazing customer service skills! I admit, I don't know one bead size from another, and I couldn't be more grateful for the help I've received here.
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May 2015 by Melissa L.
So I love michaels!!! However this location seems to only have a few employees and none of which know what they're talking about...walked in and was immediately greeted by a nice employee asking if we needed any help and I certainly did so I described what I needed and she confidently told me the isle to find it in. I then go to said isle and it was far from what I was looking for so I was confused and went back to the costumer service desk and no one was there, so we politely went to a cashier who was extremely busy if she could page someone to customer service, and then we were RUDELY interrupted by the same lady who "helped" us when we first walked in. She asked us why we couldn't find what we were looking for where she said it was, so then she pages an employee to meet us in the wrong isle she told us in the beginning so we split up I waited in said isle and my friend waited in the isle we thought it would be near. The employee who was to meet us met my friend in the isle we thought it would be near and in the end they didn't even have what we needed anymore so we had to settle for something that may not work...in all we were there for 30mins longer than needed be and it was a terrible experience I don't want to go back!!!
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March 2015 by Anne H.
The framing department has great skills and do customer service in a big way. I will be back!
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October 2014 by E A.
This Michaels isn't as big or well stocked as some I've been to but it carries a lot of options and they have a lot of good sales. I've had a bunch of things custom framed here and though it's spendy I have really appreciated the professionalism and caring of the framing staff. They were great with helping me put together several projects and remembered me the next time I came in. The paper craft selection is decent and the flower and jewelry sections are hit or miss depending on what you are looking for. My biggest complaint is just available selections can be small sometimes. I've always had good service here and will happily continue to shop here!